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White screen

Started by cgp , Oct 24 2004 02:37 PM

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#1
cgp
Posted 24 October 2004 - 02:37 PM

cgp

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Hi,

Have spent all day trying to remove Cool web search. I have used a virus scanner, CW shredder and Spybot. Most of it has been removed but I am left with a white screen on my PC. I can see my icons ok and they seem to work but the screen is white or grey if I move the mouse. It seems to be on top of my desktop picture because that appears when I boot up.

The properties of the screen say it is a Desktop.html but I cannot find it to delete it.

Below is a copy of my HTLog

Scan saved at 8:32:19 PM, on 10/24/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\system32\userinit.exe
C:\WINNT\Explorer.EXE
C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\WINNT\tppaldr.exe
C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
C:\WINNT\system32\internat.exe
C:\Program Files\InterMute\SpySubtract\SpySub.exe
C:\Obs_backup\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 157.147.66.145:80
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O1 - Hosts: 157.147.66.150 web-challenger.offshore.pgs.com
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [TPP Auto Loader] C:\WINNT\tppaldr.exe
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\SpySub.exe
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\SpySub.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O12 - Plugin for .BMP: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll


Any help would be appreciated.

Cheers,
Carl
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#2
-=jonnyrotten=-
Posted 25 October 2004 - 03:23 AM

-=jonnyrotten=-

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Please run a free online virus scan here (tick the "Auto Clean" checkbox):
http://housecall.antivirus.com/

Post new hijack log when done.

-=jonnyrotten=- <_<
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#3
cgp
Posted 25 October 2004 - 04:45 AM

cgp

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Hi,

OK just run Trendmicro No viruses were found.
Below is my latest log.


Logfile of HijackThis v1.98.2
Scan saved at 10:42:37 AM, on 10/25/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\Explorer.EXE
C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\WINNT\tppaldr.exe
C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
C:\WINNT\system32\internat.exe
C:\Program Files\InterMute\SpySubtract\SpySub.exe
C:\lotus\ccMail\Wmail32.exe
C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe
C:\Program Files\Creative\MediaSource\CTCMS.exe
C:\Obs_backup\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://157.147.66.16...i-bin/index.cgi
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 157.147.66.145:80
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O1 - Hosts: 157.147.66.150 web-challenger.offshore.pgs.com
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [TPP Auto Loader] C:\WINNT\tppaldr.exe
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\SpySub.exe
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\SpySub.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O12 - Plugin for .BMP: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
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#4
cgp
Posted 25 October 2004 - 08:40 AM

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A little bit more info.

Each time I run CW shredder it removes the following.

CWS.JKsearch
CWS.HiddenDll
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#5
-=jonnyrotten=-
Posted 25 October 2004 - 12:18 PM

-=jonnyrotten=-

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Make sure to clear your temporary files. Go to "My Computer" and right click your Hard Drive (usually C:\) then click "Properties". Then click the "Disk Cleanup" button and make sure there are checks in the boxes next to any Temp/Temporary folder and Recycle Bin. Clean it up. Run CWS and see if it still detects the files.

-=jonnyrotten=- <_<
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#6
cgp
Posted 25 October 2004 - 12:50 PM

cgp

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Make sure to clear your temporary files.  Go to "My Computer" and right click your Hard Drive (usually C:\) then click "Properties".  Then click the "Disk Cleanup" button and make sure there are checks in the boxes next to any Temp/Temporary folder and Recycle Bin.  Clean it up.  Run CWS and see if it still detects the files.

-=jonnyrotten=- <_<

View Post



Ok have cleaned out the temp files but each time I run CW it still comes back with removing the two files as before.

Thanks for the help.
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#7
ditto
Posted 25 October 2004 - 01:06 PM

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can we see a new HJT log please

thanks
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#8
cgp
Posted 25 October 2004 - 01:28 PM

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Hi

My latest log.
My screen goes white when the mouse is over an icon, if it is moved off an icon the screen turns a grey colour.

Logfile of HijackThis v1.98.2
Scan saved at 7:23:54 PM, on 10/25/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\Explorer.EXE
C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\WINNT\tppaldr.exe
C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
C:\WINNT\system32\internat.exe
C:\Program Files\InterMute\SpySubtract\SpySub.exe
C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe
C:\Program Files\Creative\MediaSource\CTCMS.exe
C:\Obs_backup\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://157.147.66.16...i-bin/index.cgi
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 157.147.66.145:80
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O1 - Hosts: 157.147.66.150 web-challenger.offshore.pgs.com
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [TPP Auto Loader] C:\WINNT\tppaldr.exe
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\SpySub.exe
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\SpySub.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O12 - Plugin for .BMP: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...call.trendmicro
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#9
admin
Posted 29 October 2004 - 07:31 AM

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Please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an X in the boxes, only next to these following items, then click fix checked.
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://157.147.66.16...i-bin/index.cgi
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 157.147.66.145:80
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O1 - Hosts: 157.147.66.150 web-challenger.offshore.pgs.com
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm

Reboot your PC.

If you would please, rescan with HijackThis and post a fresh log in this same topic, and let us know how your system's working. <_<
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#10
cgp
Posted 30 October 2004 - 05:46 AM

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Hi,

Done what was asked. The system seems to work ok appart for the screen as mentioned earier. It is grey and changes to white when the mouse is on an icon or the tool bar at the bottom.

This PC is on a network accessing the internet via a proxy.

If I log on as administrator on the PC on this computer then everything is OK but if I log on as a user onto the network then the white screen appears. No other PC on the network is affected.

Have added 2 Hijackthis logs, the 1st is the administrator log the 2nd is logged on as user onto the netowrk, hope this gives you some extra help.

Administrator log
Logfile of HijackThis v1.98.2
Scan saved at 11:32:43 AM, on 10/30/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\CTSvcCDA.EXE
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\MsPMSPSv.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\Explorer.EXE
C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\WINNT\tppaldr.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINNT\system32\internat.exe
C:\Program Files\InterMute\SpySubtract\SpySub.exe
C:\Obs_backup\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 157.147.66.145:80
O1 - Hosts: 157.147.66.150 web-challenger.offshore.pgs.com
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [TPP Auto Loader] C:\WINNT\tppaldr.exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\SpySub.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab




User log

Logfile of HijackThis v1.98.2
Scan saved at 11:33:56 AM, on 10/30/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\Explorer.EXE
C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\WINNT\tppaldr.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\InterMute\SpySubtract\SpySub.exe
C:\Obs_backup\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://157.147.66.160/cgi-bin
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 157.147.66.145:80
O1 - Hosts: 157.147.66.150 web-challenger.offshore.pgs.com
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [TPP Auto Loader] C:\WINNT\tppaldr.exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\SpySub.exe
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\SpySub.exe
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
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#11
derfcr
Posted 14 November 2004 - 11:58 AM

derfcr

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[FONT=Arial][SIZE=1] <_<
FOUND THIS ON ANOTHER SITE WITH SAME PROBLEM.

Hide your taskbar and right click on the empty desktop>
PROPERTIES>DESKTOP tab>CUSTOMIZE DESKTOP>WEB
uncheck or delete whatever seems to be suspicious in the WEBPAGE box.

derfcr
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