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Please help [RESOLVED]


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#1
throwingcompinpool

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I've been searching around for ways to fix this problem. I've decided it's time to go to professionals. Here's My HiJackThis Log:

Logfile of HijackThis v1.99.1
Scan saved at 2:37:03 AM, on 7/18/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\Explorer.EXE
C:\windows\system\hpsysdrv.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\WINDOWS\system32\VTTimer.exe
C:\WINDOWS\system32\adsldpc9.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\winupdates\winupdates.exe
C:\Program Files\AIM\aim.exe
C:\WINDOWS\system32\l?[bleep].exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Scott\Desktop\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\WINDOWS\system32\Searchx.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.bellsouth.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qus10.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-qus10.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-qus10.hpwis.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://qus10.hpwis.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\about.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BellSouth
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: UserInit=c:\windows\system32\userinit.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Popup Manager - {08E74C67-99A6-45C7-94DA-A397A8FD8082} - C:\Program Files\Popup Manager\PopupMgr_1.0.2.1P.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: (no name) - {676A9C9E-522B-73A8-7EE3-0395BFA5DFBF} - C:\WINDOWS\system32\rgwel.dll (file missing)
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O2 - BHO: (no name) - {E13E9E51-57E1-7535-E18B-55C0BA900DB3} - C:\WINDOWS\system32\lttdpexm.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [Zsk] c:\documents and settings\scott\local settings\temp\Zsk.exe
O4 - HKLM\..\Run: [Scuba Instant Messenger] SINSTANTM.EXE
O4 - HKLM\..\Run: [Z] c:\windows\system32\Z.exe
O4 - HKLM\..\Run: [435e5eb640bb] C:\WINDOWS\system32\adsldpc9.exe
O4 - HKLM\..\Run: [EBJig0vV] C:\WINDOWS\gfbri.exe
O4 - HKLM\..\Run: [EBJig0v๙๕š/‚ฒ‘ฦ฿fฯC:\Program Files\ISTsvc\istsvc.exe] C:\WINDOWS\gfbri.exe
O4 - HKLM\..\Run: [ShellOS] C:\windows\A+++.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [winupdates] C:\Program Files\winupdates\winupdates.exe /auto
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [Cmgwc] C:\WINDOWS\system32\l?[bleep].exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing)
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.bellsouth.net
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} - http://help.bellsout...oad/tgctlcm.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1....loadManager.ocx
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://anu.popcap.co...aploader_v6.cab
O20 - AppInit_DLLs: mad.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe

Any help with this is greatly appreciated. :tazz:
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#2
kool808

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Hello and welcome to Geeks to Go! :tazz: I'm kool808 and I will be helping you today.

I am working on your log. As soon as I made a good fix for this, I will post a reply. Thank you for your patience.
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#3
kool808

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Please SAVE THIS PAGE or secure a PRINT COPY of the instructions for reference.
++++++++++++++++++++++++++++++++++++++++++++
If you have not already installed Ad-Aware SE 1.06, follow these download and setup instructions, otherwise, check for updates:
Ad-Aware SE Setup
Do NOT run the scan yet!

Please download [ Spybot Search & Destroy 1.4 ].

1. Install Spybot S&D, accepting the Default Settings
2. In the Menu Bar at the top of the Spybot window you will see 'Mode'. Make certain that 'default mode' has a check mark beside it.
3. Close ALL windows except Spybot S&D
4. Click the button to ‘Search for Updates’ then download and install the Updates.
5. Once the update is complete, do NOT run the scans yet.
6. Close Spybot S&D

Please download http://securityresponse.symantec.com/avcenter/FxIstbar.exe. Do NOT run it yet.

Please Download the stand-alone version of CoolWebShredder
Update CWShredder
  • Open CWShredder and click I AGREE
  • Click Check For Update
  • Close CWShredder
Download and install Cleanup. Do NOT run it yet.

Reboot in SAFE MODE. (How to boot in Safe Mode...)
++++++++++++++++++++++++++++++++++++++++++++
  • Uninstallation
    We need to uninstall the following programs:
  • Go to Control Panel > Add/Remove Programs
  • Please locate if they exist
    • IST Svc / Bar
    • windupdates
  • Click Uninstall
  • Confirm with OK
++++++++++++++++++++++++++++++++++++++++++++
Now run the FxIstBar.exe

++++++++++++++++++++++++++++++++++++++++++++
Now run CWShredder. Click I Agree, then Fix and then Next, let it fix everything it asks about.

++++++++++++++++++++++++++++++++++++++++++++
Open Ad-aware and do a full scan. Remove all it finds. Save a log.

++++++++++++++++++++++++++++++++++++++++++++
1. Open Spybot, next click the button ‘Check for Problems'
2. When Spybot is complete, it will be showing ‘RED’ entries bold 'Black' Entries and ‘GREEN’ entries in the window
3. Make certain there is a check mark beside all of the RED entries ONLY.
4. Choose ‘Fix Selected Problems’ and allow Spybot to fix the RED entries.

++++++++++++++++++++++++++++++++++++++++++++
Please close all remaining windows, disconnect from the internet, open HijackThis then click SCAN. Please put a check on the following items listed below:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = file://C:\WINDOWS\system32\Searchx.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R3 - Default URLSearchHook is missing

O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file)
O2 - BHO: (no name) - {676A9C9E-522B-73A8-7EE3-0395BFA5DFBF} - C:\WINDOWS\system32\rgwel.dll (file missing)
O2 - BHO: (no name) - {E13E9E51-57E1-7535-E18B-55C0BA900DB3} - C:\WINDOWS\system32\lttdpexm.dll

O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE

Realtek AC97 Audio - Event Monitor. "Sypware" file used surreptitiously monitor one's actions. It is not a sinister one, like remote control programs, but it is being used by Realtek to gather data about customers

O4 - HKLM\..\Run: [Zsk] c:\documents and settings\scott\local settings\temp\Zsk.exe
O4 - HKLM\..\Run: [Scuba Instant Messenger] SINSTANTM.EXE
O4 - HKLM\..\Run: [Z] c:\windows\system32\Z.exe
O4 - HKLM\..\Run: [435e5eb640bb] C:\WINDOWS\system32\adsldpc9.exe
O4 - HKLM\..\Run: [EBJig0vV] C:\WINDOWS\gfbri.exe
O4 - HKLM\..\Run: [EBJig0v๙๕š/‚ฒ‘ฦ฿fฯC:\Program Files\ISTsvc\istsvc.exe] C:\WINDOWS\gfbri.exe
O4 - HKLM\..\Run: [winupdates] C:\Program Files\winupdates\winupdates.exe /auto
O4 - HKCU\..\Run: [Cmgwc] C:\WINDOWS\system32\l?[bleep].exe

O20 - AppInit_DLLs: mad.dll

Make sure to double check the items you have selected, then click Fix Checked.

++++++++++++++++++++++++++++++++++++++++++++
Be sure to View Hidden and System Files.

Through Windows Explorer, delete the following folder(s) or files(s) if they exist (in bold):
  • C:\WINDOWS\system32\Searchx.htm
  • C:\WINDOWS\system32\rgwel.dll
  • C:\WINDOWS\system32\lttdpexm.dll
  • C:\documents and settings\scott\local settings\temp\Zsk.exe
  • C:\windows\system32\Z.exe
  • C:\WINDOWS\system32\SINSTANTM.EXE
  • C:\WINDOWS\system32\adsldpc9.exe
  • C:\WINDOWS\gfbri.exe
  • C:\Program Files\ISTsvc <-- whole folder
  • C:\Program Files\winupdates <-- whole folder
  • C:\WINDOWS\system32\l?[bleep].exe <-- now be careful with this ? file
  • C:\WINDOWS\system32\mad.dll
Finally, Empty Recycle Bin


Now run CleanUp!. Click CleanUp and allow it to delete all the temporary files. Reboot your computer into normal windows.

++++++++++++++++++++++++++++++++++++++++++++
Reboot back in NORMAL MODE.

To make sure it is perfectly clean let us have the final check.
  • Close all windows, open HijackThis then SCAN.
  • Post a NEW HijackThis Log.
  • Post the results from Ad-Aware and Spybot.
  • Post the results from FxIstbar.exe
  • Please tell me how your system is working now.

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#4
throwingcompinpool

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Thanks for your help...but I've already eradicated the problem. Luckily, I knew what day the virus was recieved so I did a system restore back to the day before that.

Thanks for the help anyways. :tazz:
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#5
kool808

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :tazz:

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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