I ran through the process you mentioned, but when I ran the setup, I got a message saying "a previous installation has pending work requiring a reboot. Setup will now close".
All of this stuff happened as a result of Malware and my initial attempts to fix the problem.
Here's description of what happened:
My computer was recently infected with SpySheriff (my question on how to fix that problem is in another section) and at the same time my internet explorer (IE 6) stopped working. First, there was a message that said "cannot resolve dns name". My firewall is the ZoneAlarm. I thought that I might be having conflicts with Spysheriff and my firewall, so I uninstalled Zonealarm. Lo and behold, I could now access the internet, as long as I did it through the Spysheriff update page. I ran Adaware to remove spysheriff, but then I lost internet access. I now have a message that says "page cannot be displayed". Also, my Spysheriff problems started when I downloaded DC++. I thought DC++ might be causing some problems, so I also uninstalled that. Considering my problems with DC++ and the legal issues, file-sharing is not for me.
I found out from another site that users have problems when they uninstall Kazaa (which I don't have--DC++ was my first and only foray into file sharing). One program that was recommended was Kazaabegone. Could my problems be somewhat related?
Edited by non_haiku, 18 July 2005 - 10:51 PM.