[SussexDon1]

I did all above but the same problem still seems to be there on the new user account. I get the Windows 32 and Dr Watson Debugger error messages and then the dreaded hourglass which means I have to reboot. Also when loging in to the newuser account I get a Warning box stating
"Use the "Connection Settings" dialog under the Options menu to specify the communication settings you wish to use. This is new to me.
You mentioned Outlook. I do use Outlook and also Mozilla Thunderbird. However for about three months I have been using my web based email because for some reason both Outlook and Thunderbird don't seem to suck in all the emails so have been using web based email.
Regards
Mike

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Hi Mike,

It was just an experiment. If the new user account has the same problems simply delete it and forget about the rest of the instructions.

We have three know causes for DrWatson errors and I'm afraid yours is different.

I think I have seen he text in the warning box once before. That was when I installed the Blackberry Desktop Manager fo someone.

Does that ring any bells?

You could try to repair the install: http://www.geekstogo...ws-XP-t138.html but I have little faith in the chances of that way solving the problems you have.

Regards,

[Metallica]

Hi Mike,

It was just an experiment. If the new user account has the same problems simply delete it and forget about the rest of the instructions.

We have three know causes for DrWatson errors and I'm afraid yours is different.

I think I have seen he text in the warning box once before. That was when I installed the Blackberry Desktop Manager fo someone.

Does that ring any bells?

You could try to repair the install: http://www.geekstogo...ws-XP-t138.html but I have little faith in the chances of that way solving the problems you have.

Regards,

[SussexDon1]

I do have Blackberry Desktop manager but dont use it. (although I would like to update my contacts in my Blackberry sometime) I could delete Blackberry off my computer and see if that helps.
How do I dlete the User Accounst I don't need?
If its not the Blackberry is that it i.e. you can't solve my problem? If you cant thanks for all your valiant help in trying to do so.
BRgds
Mike

[Metallica]

You can delete the useraccounts like this:
http://uis.georgetow...r.accounts.html

Be carefull not to remove any of the default accounts and the one you are using actively.

Uninstall BlackBerry under Add/Remove Software.

I'll keep them crossed that it really is the cause of your problems.

Regards,

[Metallica]

Hi Mike,

One of the experts volunteered to go over your DrWatson.log to try and find something. Try and find that file and let me know if you find it.
I will provide yo9u with an email address to send it to.

Also on his behalf please do this.
Click Start > Run > copy&paste regedit /e c:\drwatson.txt "HKEY_LOCAL_MACHINE\Software\Microsoft\DrWatson" > OK

That will create the file c:\drwatson.txt
Post the content of that file please.

Regards,

[SussexDon1]

Sorry after going to reedit do I tyoe in /e? Regedit on its own- I can't see Dr Watson in the Registry.
Also I can find teh Dr Watson "log"
Mike

[Metallica]

Hi Mike,

Just copy the entire command (the piece in bold) into the Start > run box and click OK

Regards,

[SussexDon1]

I tried that but nothing happens i.e. aftre typing it in and hitting "OK" nothing then happens.
Rgds
Mike

[Metallica]

Check if the file c:\drwatson.txt was created.

If it was, open it and post the content.

Regards,

[SussexDon1]

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\Software\Microsoft\DrWatson]
"NumberOfCrashes"=dword:0000000a
"WaveFile"=hex(2):00,00
"DumpSymbols"=dword:00000000
"DumpAllThreads"=dword:00000001
"AppendToLogFile"=dword:00000001
"VisualNotification"=dword:00000000
"SoundNotification"=dword:00000000
"CreateCrashDump"=dword:00000001
"CrashDumpType"=dword:00000001
"Instructions"=dword:0000000a
"MaximumCrashes"=dword:0000000a

This is that was in the file drwatson.txt

Regards
Mike

[Metallica]

Thanks. I'll relay that to the expert trhat asked for it.

Regards,

[Atribune]

Hi Mike and Pieter,

The dr watson log is located in C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson

and is called drwtsn32.log There may also be a user.dmp If you find those please let me know and i will pm you an email address to send them to

The log will be way to large to post here.

Edited by Atribune, 10 August 2005 - 08:27 AM.

[SussexDon1]

I have found both these files. Thanks for your help and please advise where I am to send them.
Kind Regards
Mike

[Atribune]

mail them to [email protected] please

[SussexDon1]

Thanks will do.
Mike