[tgentry]

Hello, This is my first..I am some what knowlegable about pc but no where near a whiz.....My daughters friend used our gateway profile 2 and she is now in Alaska. She put xp pro on this thing because she worked at the university here... I want to put my xp home edition back on for my grandaughter to use. I can not get in to reformat it is tottaly locked up. I have tried all the normal and I even went into the register and try to remove the norvell but it all keeps coming back... will not let me. I also tried to reformat from the c prompt but that failed also...locked can't comply. Is there a way of removing this? Do I need to just buy a new hard drive?

Please help if you can...

Thank You
tgentry

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You probably need to contact your daughter and find how to sign up for adminstrative rights.

[Tyger]

You probably need to contact your daughter and find how to sign up for adminstrative rights.

[gerryf]

Uhm, no.....you can do it with the windows xp cd you have.


start with the cd rom in the drive and reboot....windows setup will start. Follow the prompts until you are asked to agree to the end user license agreement and hit f8

on the next screen, it will say its found an exisitng partition, do you want to use it, select D to delete the partition and follow the prompts to set up a new one, format, and install windows.

This assumes you have a normal windows xp cd