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Cannot accessSymantec to get virus updates


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#1
flyboy

flyboy

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Iam new here and need help. i had sometype of Trojen Horse or worm attack whick Hijacked my web page and jhas me blocked from going to most Anti Virus pages. I cannot accessSymantrc or Macfee . Please tell me what I need to do to correct this problem. <_< . I have run Hijack this and run ad aware ) I installed Norton Personal; Firewall this morning and installed Service pack 1a for XP home edition.

Here is the Hijack this scan:

Logfile of HijackThis v1.98.2
Scan saved at 11:43:20 AM, on 10/29/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Compaq\EAB\EabServr.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\System32\atiptaxx.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Cpqdiag\Cpqdfwag.exe
C:\WINDOWS\System32\rpcxsys.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\tafhco.exe
C:\Program Files\Norton Personal Firewall\NISUM.EXE
C:\WINDOWS\System32\SystemMgr.exe
C:\WINDOWS\System32\slpgktmlw.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\Program Files\Norton Personal Firewall\ccPxySvc.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\blueyonder IST\bin\mpbtn.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\PROGRA~1\Netscape\Netscape\Netscp.exe
C:\Documents and Settings\Teddy\Desktop\Downloads\Window Security Updates\Reg Cleaner\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = www.blueyonder.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer Provided by blueyonder
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Teddy\Application Data\Mozilla\Profiles\default\vf1vo1wt.slt\prefs.js)
O2 - BHO: (no name) - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - (no file)
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_3_12_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_3_12_0.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\Compaq\EAB\EabServr.exe /Start
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe
O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe
O4 - HKLM\..\Run: [Workflow] D:\Workflow.exe
O4 - HKLM\..\Run: [Microsoft Windows Key] rpcxsys.exe
O4 - HKLM\..\Run: [Windows Compliant] tafhco.exe
O4 - HKLM\..\Run: [System manager] SystemMgr.exe
O4 - HKLM\..\Run: [Microsoft Update Machine] slpgktmlw.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\RunServices: [CPQDFWAG] C:\WINDOWS\Cpqdiag\CpqDfwAg.exe
O4 - HKLM\..\RunServices: [Microsoft Windows Key] rpcxsys.exe
O4 - HKLM\..\RunServices: [Windows Compliant] tafhco.exe
O4 - HKLM\..\RunServices: [System manager] SystemMgr.exe
O4 - HKLM\..\RunServices: [Microsoft Update Machine] slpgktmlw.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [System manager] SystemMgr.exe
O4 - HKCU\..\Run: [Microsoft Update Machine] slpgktmlw.exe
O4 - HKCU\..\Run: [Windows Compliant] tafhco.exe
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
O4 - HKCU\..\Run: [Mozilla Quick Launch] "C:\Program Files\Netscape\Netscape\Netscp.exe" -turbo
O4 - HKCU\..\Run: [Registry Cleaner Scheduler] "C:\Program Files\CleanMyPC\Registry Cleaner\RCScheduler.exe" /startup
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: blueyonder Instant Support Tool.lnk = C:\Program Files\blueyonder IST\bin\matcli.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1098952235813
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.s...ta/SymAData.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.s.../ActiveData.cab

Flyboy
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#2
flyboy

flyboy

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I just ran Spybot SD with the following results. Which ones can I delete without problems?

LinkSynergy: Tracking cookie (Mozilla: default) (Cookie, nothing done)


LinkSynergy: Tracking cookie (Mozilla: default) (Cookie, nothing done)


LinkSynergy: Tracking cookie (Mozilla: default) (Cookie, nothing done)


Advertising.com: Tracking cookie (Mozilla: default) (Cookie, nothing done)


Advertising.com: Tracking cookie (Mozilla: default) (Cookie, nothing done)


Alexa Related: Link (Replace file, nothing done)
C:\WINDOWS\Web\RELATED.HTM

Avenue A, Inc.: Tracking cookie (Mozilla: default) (Cookie, nothing done)


DoubleClick: Tracking cookie (Mozilla: default) (Cookie, nothing done)


DSO Exploit: Data source object exploit (Registry change, nothing done)
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\0\1004!=W=3

DSO Exploit: Data source object exploit (Registry change, nothing done)
HKEY_USERS\S-1-5-21-329068152-920026266-854245398-1004\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\0\1004!=W=3

DSO Exploit: Data source object exploit (Registry change, nothing done)
HKEY_USERS\S-1-5-20\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\0\1004!=W=3

DSO Exploit: Data source object exploit (Registry change, nothing done)
HKEY_USERS\S-1-5-19\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\0\1004!=W=3

DSO Exploit: Data source object exploit (Registry change, nothing done)
HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\Zones\0\1004!=W=3

DyFuCA: Settings (Registry value, nothing done)
HKEY_USERS\S-1-5-21-329068152-920026266-854245398-1004\Software\Microsoft\Internet Explorer\Main\BandRest

DyFuCA: Browser helper object (Registry key, nothing done)
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\explorer\Browser Helper Objects\{00000010-6F7D-442C-93E3-4A4827C2E4C8}

PowerScan: Executable (File, nothing done)
C:\Program Files\Power Scan\powerscan.exe

SexList: Settings (Registry value, nothing done)
HKEY_USERS\S-1-5-21-329068152-920026266-854245398-1004\Software\Microsoft\Internet Explorer\URLSearchHooks\_{CFBFAE00-17A6-11D0-99CB-00C04FD64497}


--- Spybot - Search && Destroy version: 1.3 ---
2004-08-11 Includes\Cookies.sbi
2004-10-26 Includes\Dialer.sbi
2004-10-26 Includes\Hijackers.sbi
2004-10-07 Includes\Keyloggers.sbi
2004-05-12 Includes\LSP.sbi
2004-10-26 Includes\Malware.sbi
2004-10-05 Includes\Revision.sbi
2004-10-25 Includes\Security.sbi
2004-10-26 Includes\Spybots.sbi
2004-10-21 Includes\Tracks.uti
2004-10-26 Includes\Trojans.sbi

Flyboy
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#3
DHooper

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Here are a list of things that I would do:

1) Is the port that is used by Norton AntiVirus open?
If not the then open the following port numbers (TCP 21, 80, 443)
2) Do you have full control of your Internet Explorer?
If so then go to this website Virus Definitions and download the file and run it.
3) Update to Service Pack 2.

I hope that these steps help solves your problem.
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