I need help with a friends computer. Has given it to me to sort out and I know almost nothing about computers, but it's alot more than he does.
The operating system is Windows ME. It is infested with viruses. I have tried running anti virus software, but it is too far gone. All appears to be lost.
It is not connected to the internet, so I am unable to down load stuff to it.
If I boot the computer in normal mode, the mouse does not work. Prior to the mouse giving up, the Floppy drive and the D drive appeared to have lost their drivers because they do not recognise it when a disc is inserted.
In safe mode, the mouse works, but I don't have access to the D drive and Floppy drive still doesn't recognise a disc.
He has given me the restore cd and floppy disc that came with the computer and I decided to try and reformat the C drive.
The problem being, that from what I have read, I need to insert the restore floppy disc and reboot the computer upon which I will be taken to a screen giving 4 opitons asking me amongst other things whether or not I wish to boot from the disc.
I am not taken to this screen, the computer boots as normal and I can't access the drive. I assume this is linked to the fact the computer is not recognising the disc drives.
Can anyone shed any light on this.
I am loosing my rag and my marbles