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XP Serious error when Dialing Internet Connection


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#1
packie

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Hi,

I have a 2 month old computer that has suddenly developed a problem.
Whenever I try to connect to the Internet, the system reboots. This was not a problem until last week, and I didn't do anything new.

I've read a lot of posts on the subject here, but nothing seems to solve my problem.


Error code is
BCCode=1000008e BCP1=C0000005 BCP2=BF9F5514 BCP3=EFEF7E30 BCP4=00000000

I've tested the RAM using prime95 and Memtest, I've installed SP2, I've reinstalled the Modem drivers.

I've scanned for viruses, ran AdAware, but there seems to be nothing wrong.

Any help would be much appreciated.

Thanks,
Pat

HijackThis Log:

Logfile of HijackThis v1.98.2
Scan saved at 20:03:46, on 31/10/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\zHotkey.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\BigFix\BigFix.exe
C:\WINDOWS\system32\wuauclt.exe
C:\packie\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.yahoo.ie
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.eircom.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.eircom.net
O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
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#2
lucien

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O.K. corect me if im wrong but it could be the registry . alot of things on my pc didnt work so i deleted the registrty for those programs and then they worked. dont do it if u dont know what you're doing thow
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#3
admin

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Do you have an XP installation CD? If so, consider a repair installation:
http://www.geekstogo...p?showtopic=138
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#4
packie

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Thanks for your replies.

I never got a XP CD with the computer, I can get a loan of one, will this be ok?
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#5
admin

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Probably not. <_< The CD key that came with your computer is for an OEM version, and won't work to activate a retail copy. Since it's only two months old, your best option may be to backup any data you've created, and perform a system restore using the OEM restore CD(s).
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