Then I disconnected the ethernet cable and connected it to my DLink WiFI Router (I also have a laptop at home). The connection was lost. So I reconnected the ethernet cable directly to the desktop again and tired accessing the internet...no luck.
I reset the modem, power cycled both the desktop and the modem...called verizon a number of times....but the issue is that my IP address is shown as 0.0.0.0
when I try to renew my IP address, I get the error message that the RPC server cannot be reached.
By the way, I tired reconnecting back my cable modem which I still have and the problem is still there.