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all desktop icons have dot ink after them...help!


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#1
MommaJ

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My computer is currently frozen; all desktop icons have dot ink after them. When you click on them, they say:

Windows can't open this file.
name of file then .ink
Please choose one of the following to open this file.....

This all happened the other day while running all my updates, scans, etc....
Pops ups reading "a change in your registry has been detected"....I blocked all of them each time they came up (which was alot).

Then when finished went to desktop to open mozilla and the above occurred.

Not sure how to get online to do a hijack this. I'm using my husbands computer to check email, etc...

Thanks for any help,
Jules
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#2
admin

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Please run a free online virus scan here (tick the "Auto Clean" checkbox):
http://housecall.antivirus.com/

And a free trojan scan here:
http://www.moosoft.com/
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#3
MommaJ

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I CAN'T GET ONLINE TO DO A SCAN FOR ANYTHING!! IF YOU CAN TELL ME HOW TO DO THAT WHEN MY COMPUTER IS FROZEN THEN I'LL DO IT, BUT UNTIL THEN, MY COMPUTER WILL DO NADA.
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#4
admin

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Try restarting the computer using "last known good configuration":
1. Start Windows, or if it is running, shut Windows down, and then turn off the computer.
2. Restart the computer. The computer begins processing a set of instructions known as the Basic Input/Output System (BIOS). What is displayed depends on the BIOS manufacturer. Some computers display a progress bar that refers to the word BIOS, while others may not display any indication that this process is happening.
3. As soon as the BIOS has finished loading, begin tapping the F8 key on your keyboard. Continue to do so until the Windows Advanced Options menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
4. Using the arrow keys on the keyboard, scroll to and select the Last Known Good Configuration menu item, and then press Enter.
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