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Explorer.exe error


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#1
Airtwinkiebpr

Airtwinkiebpr

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I am having a problem creating a new folder or shortcut in windows NT. Whenever I open up windows explorer and right click, as soon as I highlight the new option from the menu I get this error

explorer.exe - application error "The instruction at "0x7764a61" referenced at "0x00350044". The memory could not be "written". Click on OK to terminate application. "

This problem is the same for anyone who logs into the computer and the administrator. I have already reimaged the machine and replaced the machine with another computer and I am having the same problem. Any help would be great.

Thank you very much,
Brandon
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#2
admin

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Hi Airtwinkiebpr, welocme to Geeks to Go! <_<

I have already reimaged the machine and replaced the machine with another computer and I am having the same problem.

New image, new hardware... is there a problem with your image?
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#3
Airtwinkiebpr

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Hi Airtwinkiebpr, welocme to Geeks to Go! <_<

I have already reimaged the machine and replaced the machine with another computer and I am having the same problem.

New image, new hardware... is there a problem with your image?

View Post

Nope it seems to be working for the other computers in my company
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#4
Airtwinkiebpr

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[quote name='Airtwinkiebpr' date='Nov 3 2004, 10:56 AM']
New image, new hardware... is there a problem with your image?

View Post

[/quote]
Nope it seems to be working for the other computers in my company

View Post

[/quote]

The Image is good on other peoples machine. It is just with my machine that there is something wrong. I think it has something to do with a program that was installed, but I don't know which one it is and I don't want to reinstall my operating system and all of the programs
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#5
admin

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Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.
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#6
Airtwinkiebpr

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Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.

View Post


Logfile of HijackThis v1.98.2
Scan saved at 9:04:06 AM, on 11/10/04
Platform: Windows NT 4 SP6 (WinNT 4.00.1381)
MSIE: Internet Explorer v5.51 SP2 (5.51.4807.2300)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\spoolss.exe
C:\Program Files\Network Associates\VirusScan\Mcshield.exe
C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
C:\WINNT\System32\ni_nic.exe
C:\WINNT\system32\RpcSs.exe
C:\SNA\system\snabase.exe
C:\Program Files\Altiris\eXpress\NS Client\AeXNSClient.exe
C:\Program Files\Altiris\eXpress\NS Client\AeXNSClientTransport.exe
C:\PROGRA~1\EXECUT~1\DISKEE~1\DkService.exe
C:\WINNT\System32\esserver.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\WINNT\System32\NMSSvc.exe
c:\winnt\system32\pstores.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\SENS.EXE
C:\WINNT\system32\tapisrv.exe
C:\PROGRA~1\IBM\CLIENT~1\cwbbs.exe
C:\PROGRA~1\IBM\CLIENT~1\cwbntred.exe
C:\WINNT\System32\nddeagnt.exe
C:\Program Files\IBM\Client Access\CWBPROVD.EXE
C:\WINNT\Explorer.EXE
C:\WINNT\System32\SysTray.Exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Altiris\eXpress\NS Client\AeXSWDUsr.exe
C:\Program Files\RightFAX\FaxCtrl.exe
C:\WINNT\system32\ntvdm.exe
C:\WINNT\System32\ccsrvc.exe
C:\PROGRA~1\Altiris\CARBON~1\shellker.exe
C:\PROGRA~1\Altiris\CARBON~1\client.exe
C:\WINNT\Profiles\brichard\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://indymacdash
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
F2 - REG:system.ini: UserInit=C:\PROGRA~1\IBM\CLIENT~1\cwbbs.exe,C:\PROGRA~1\IBM\CLIENT~1\cwbntred.exe,C:\PROGRA~1\IBM\CLIENT~1\cwbprovd.exe,userinit,nddeagnt.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [AeXSWDUsr] "C:\Program Files\Altiris\eXpress\NS Client\AeXSWDUsr.exe"
O4 - Global Startup: RightFAX Print-to-Fax Driver.lnk = C:\Program Files\RightFAX\FaxCtrl.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O12 - Plugin for .spop: C:\PROGRA~1\Plus!\MICROS~1\Plugins\NPDocBox.dll
O13 - WWW. Prefix: http://
O15 - Trusted Zone: http://www.e-mits.com
O15 - Trusted Zone: http://www.e-mitsweb.indymac.com
O15 - Trusted Zone: http://e-mitsweb.indymac.com
O15 - Trusted Zone: http://www.indymac.com
O15 - Trusted Zone: http://*.indymacdash
O15 - Trusted Zone: http://*.indymacdash
O15 - Trusted Zone: http://*.indymacweb
O15 - Trusted Zone: http://www.loanworks.com
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#7
Airtwinkiebpr

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Logfile of HijackThis v1.98.2
Scan saved at 9:04:06 AM, on 11/10/04
Platform: Windows NT 4 SP6 (WinNT 4.00.1381)
MSIE: Internet Explorer v5.51 SP2 (5.51.4807.2300)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\spoolss.exe
C:\Program Files\Network Associates\VirusScan\Mcshield.exe
C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
C:\WINNT\System32\ni_nic.exe
C:\WINNT\system32\RpcSs.exe
C:\SNA\system\snabase.exe
C:\Program Files\Altiris\eXpress\NS Client\AeXNSClient.exe
C:\Program Files\Altiris\eXpress\NS Client\AeXNSClientTransport.exe
C:\PROGRA~1\EXECUT~1\DISKEE~1\DkService.exe
C:\WINNT\System32\esserver.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\WINNT\System32\NMSSvc.exe
c:\winnt\system32\pstores.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\SENS.EXE
C:\WINNT\system32\tapisrv.exe
C:\PROGRA~1\IBM\CLIENT~1\cwbbs.exe
C:\PROGRA~1\IBM\CLIENT~1\cwbntred.exe
C:\WINNT\System32\nddeagnt.exe
C:\Program Files\IBM\Client Access\CWBPROVD.EXE
C:\WINNT\Explorer.EXE
C:\WINNT\System32\SysTray.Exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Altiris\eXpress\NS Client\AeXSWDUsr.exe
C:\Program Files\RightFAX\FaxCtrl.exe
C:\WINNT\system32\ntvdm.exe
C:\WINNT\System32\ccsrvc.exe
C:\PROGRA~1\Altiris\CARBON~1\shellker.exe
C:\PROGRA~1\Altiris\CARBON~1\client.exe
C:\WINNT\Profiles\brichard\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://indymacdash
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
F2 - REG:system.ini: UserInit=C:\PROGRA~1\IBM\CLIENT~1\cwbbs.exe,C:\PROGRA~1\IBM\CLIENT~1\cwbntred.exe,C:\PROGRA~1\IBM\CLIENT~1\cwbprovd.exe,userinit,nddeagnt.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [AeXSWDUsr] "C:\Program Files\Altiris\eXpress\NS Client\AeXSWDUsr.exe"
O4 - Global Startup: RightFAX Print-to-Fax Driver.lnk = C:\Program Files\RightFAX\FaxCtrl.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O12 - Plugin for .spop: C:\PROGRA~1\Plus!\MICROS~1\Plugins\NPDocBox.dll
O13 - WWW. Prefix: http://
O15 - Trusted Zone: http://www.e-mits.com
O15 - Trusted Zone: http://www.e-mitsweb.indymac.com
O15 - Trusted Zone: http://e-mitsweb.indymac.com
O15 - Trusted Zone: http://www.indymac.com
O15 - Trusted Zone: http://*.indymacdash
O15 - Trusted Zone: http://*.indymacdash
O15 - Trusted Zone: http://*.indymacweb
O15 - Trusted Zone: http://www.loanworks.com

View Post

Please disregard the above log file. I did it from the wrong computer. I will get the real one on here in a couple minutes
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#8
Airtwinkiebpr

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Okay here is the real log file from the hijack this program.

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\spoolss.exe
C:\Program Files\Network Associates\VirusScan\Mcshield.exe
C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
C:\WINNT\System32\ni_nic.exe
C:\WINNT\system32\RpcSs.exe
C:\SNA\system\snabase.exe
C:\Program Files\Altiris\eXpress\NS Client\AeXNSClient.exe
C:\Program Files\Altiris\eXpress\NS Client\AeXNSClientTransport.exe
C:\WINNT\System32\ccsrvc.exe
C:\WINNT\System32\esserver.exe
C:\PROGRA~1\Altiris\CARBON~1\shellker.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\WINNT\System32\NMSSvc.exe
c:\winnt\system32\pstores.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\SENS.EXE
C:\WINNT\system32\tapisrv.exe
C:\PROGRA~1\IBM\CLIENT~1\cwbbs.exe
C:\PROGRA~1\IBM\CLIENT~1\cwbntred.exe
C:\WINNT\System32\nddeagnt.exe
C:\Program Files\IBM\Client Access\CWBPROVD.EXE
C:\PROGRA~1\Altiris\CARBON~1\client.exe
C:\WINNT\Explorer.EXE
C:\WINNT\System32\SysTray.Exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Altiris\eXpress\NS Client\AeXSWDUsr.exe
C:\Program Files\Common Files\System\MAPI\1033\nt\MAPISP32.EXE
C:\WINNT\Profiles\kschugar\Desktop\HijackThis.exe
C:\PROGRA~1\MICROS~1\Office\OUTLOOK.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://indymacweb
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
F2 - REG:system.ini: UserInit=C:\PROGRA~1\IBM\CLIENT~1\cwbbs.exe,C:\PROGRA~1\IBM\CLIENT~1\cwbntred.exe,C:\PROGRA~1\IBM\CLIENT~1\cwbprovd.exe,userinit,nddeagnt.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [AeXSWDUsr] "C:\Program Files\Altiris\eXpress\NS Client\AeXSWDUsr.exe"
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O12 - Plugin for .spop: C:\PROGRA~1\Plus!\MICROS~1\Plugins\NPDocBox.dll
O13 - WWW. Prefix: http://
O15 - Trusted Zone: http://www.e-mits.com
O15 - Trusted Zone: http://www.e-mitsweb.indymac.com
O15 - Trusted Zone: http://e-mitsweb.indymac.com
O15 - Trusted Zone: http://www.indymac.com
O15 - Trusted Zone: http://*.indymacdash
O15 - Trusted Zone: http://*.indymacdash
O15 - Trusted Zone: http://*.indymacweb
O15 - Trusted Zone: http://www.loanworks.com
O16 - DPF: {62CEC9E0-3811-4C36-A94E-4F7565DCD23F} (DDSC Class) - http://indymacdash/d...oard/msddsc.cab
O16 - DPF: {EF0DBA6F-43CE-4B26-9808-2AB38FA0DB29} (MSN Money Ticker) - http://indymacdash/C...cker/ticker.cab
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#9
coachwife6

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Could you run it again and include the entire log. I need the top portion to see what I'm working with. Thanks. <_<
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#10
Airtwinkiebpr

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Logfile of HijackThis v1.98.2
Scan saved at 8:22:45 AM, on 11/12/04
Platform: Windows NT 4 SP6 (WinNT 4.00.1381)
MSIE: Internet Explorer v5.51 SP2 (5.51.4807.2300)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\spoolss.exe
C:\Program Files\Network Associates\VirusScan\Mcshield.exe
C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
C:\WINNT\System32\ni_nic.exe
C:\WINNT\system32\RpcSs.exe
C:\SNA\system\snabase.exe
C:\Program Files\Altiris\eXpress\NS Client\AeXNSClient.exe
C:\Program Files\Altiris\eXpress\NS Client\AeXNSClientTransport.exe
C:\WINNT\System32\ccsrvc.exe
C:\WINNT\System32\esserver.exe
C:\PROGRA~1\Altiris\CARBON~1\shellker.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\WINNT\System32\NMSSvc.exe
c:\winnt\system32\pstores.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\SENS.EXE
C:\WINNT\system32\tapisrv.exe
C:\PROGRA~1\IBM\CLIENT~1\cwbbs.exe
C:\PROGRA~1\IBM\CLIENT~1\cwbntred.exe
C:\WINNT\System32\nddeagnt.exe
C:\Program Files\IBM\Client Access\CWBPROVD.EXE
C:\PROGRA~1\Altiris\CARBON~1\client.exe
C:\WINNT\Explorer.EXE
C:\WINNT\System32\SysTray.Exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Altiris\eXpress\NS Client\AeXSWDUsr.exe
C:\Program Files\Common Files\System\MAPI\1033\nt\MAPISP32.EXE
C:\WINNT\Profiles\kschugar\Desktop\HijackThis.exe
C:\PROGRA~1\MICROS~1\Office\OUTLOOK.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://indymacweb
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
F2 - REG:system.ini: UserInit=C:\PROGRA~1\IBM\CLIENT~1\cwbbs.exe,C:\PROGRA~1\IBM\CLIENT~1\cwbntred.exe,C:\PROGRA~1\IBM\CLIENT~1\cwbprovd.exe,userinit,nddeagnt.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [Tweak UI] RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [AeXSWDUsr] "C:\Program Files\Altiris\eXpress\NS Client\AeXSWDUsr.exe"
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINNT\web\related.htm
O12 - Plugin for .spop: C:\PROGRA~1\Plus!\MICROS~1\Plugins\NPDocBox.dll
O13 - WWW. Prefix: http://
O15 - Trusted Zone: http://www.e-mits.com
O15 - Trusted Zone: http://www.e-mitsweb.indymac.com
O15 - Trusted Zone: http://e-mitsweb.indymac.com
O15 - Trusted Zone: http://www.indymac.com
O15 - Trusted Zone: http://*.indymacdash
O15 - Trusted Zone: http://*.indymacdash
O15 - Trusted Zone: http://*.indymacweb
O15 - Trusted Zone: http://www.loanworks.com
O16 - DPF: {62CEC9E0-3811-4C36-A94E-4F7565DCD23F} (DDSC Class) - http://indymacdash/d...oard/msddsc.cab
O16 - DPF: {EF0DBA6F-43CE-4B26-9808-2AB38FA0DB29} (MSN Money Ticker) - http://indymacdash/C...cker/ticker.cab
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