I was booted off the internet.
Everytime I would click internet explorer to get back on to the internet
it would make a copy of the internet explorer icon on my desk top and would
not connect me.
I then decided that I would restart my computer. The screen went black,
but the computer was still on. I could not get it to do anything so I
manually shut the computer down.
I turned it back on and I had a black screen with white writing telling
me that it did not shut down properly, etc. It would not open in safe mode
or anything.
I called HP Support, they walked me through a factory reset.
The problem that I am having now is that the fonts are all off (real
small) and some of the windows maximum buttons are grayed out.
I have enlarged the fonts, however they are not the same as they were
and I cannot get some of the windows to maximize at all.
According to Norton I do not have a virus.
My pixels are set at 1024 x 768, but if I move them then my windows are all wavy and crooked.
I am also getting a message that "ccwin9.exe is unable to locate
componet fxdb.dll" and "this application has failed to start because
MSVP71.dll was not found".
Is there a website that I can go to to download dll files?
Can someone please tell me what is going on?
Any help would be very much appreciated.
Thank you,
Kelli95212
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