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Remote removal of spyware /malware


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#1
1brokenpc

1brokenpc

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Last mothers day my wife and I bought my mother-in-law here first computer ;) Two months ago she had a cable modem installed and now her pc is infect with all sorts of spyware and malware :tazz: and she has asked me to help her fix her pc.

Here are my problems:
1) My mother-in-law is not very computer literate and does not quite understand my verbal instructions and ends up getting extremely frustrated.

2)The computer is in California and I am in Colorado. I am currently using UltaVNC, from uvnc.net, as a stop gap and have ordered pcAnywhwere 11.5 as a long term solution to remote control her PC.

3)I can not figure out how to remotely reboot her pc in to safemode and still have the ability to use the remote viewer. I am hoping that pcAnywhere will allow me to do this.

4)I was able to get her to run Ad-Aware and Norton AV in safe mode for me but this did not seem to work.

5)How do I get you the information that you need with out having physical access to the pc. Or can I acces the info you need with my remote access with no safemode access.

Thanks in advance for your help and tips,

~Rich
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#2
gerryf

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She would need to reboot into safe mode with networking and then you can connect.


PCAnywhere will allow you to dial in, but the reboot will still disconnect you requiring you to reconnect.

Might I suggest your mother-in-law post a topic to the malware forum, rather than you try to walk her through....our malware experts have a great deal more experience than you walking people through tough uninstalls, they are gentle, and it may be less stressful for everyone involved.

Since you can connect using vnc, you ought to download and install all of these programs

http://www.geekstogo..._Log-t2852.html

and also print out some instructions for your mom to follow along
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#3
1brokenpc

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Thanks for the links to the programs. I will install them and have her post.

Thanks,

Rich
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#4
Dragon

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1brokenpc,

When your mother-in-law posts please be sure to tell her that we will get to it as soon as we can, we are very busy in the Malware forum, adn it could easily take up to 5 days for the first post. until then please be patient.
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