Here are my problems:
1) My mother-in-law is not very computer literate and does not quite understand my verbal instructions and ends up getting extremely frustrated.
2)The computer is in California and I am in Colorado. I am currently using UltaVNC, from uvnc.net, as a stop gap and have ordered pcAnywhwere 11.5 as a long term solution to remote control her PC.
3)I can not figure out how to remotely reboot her pc in to safemode and still have the ability to use the remote viewer. I am hoping that pcAnywhere will allow me to do this.
4)I was able to get her to run Ad-Aware and Norton AV in safe mode for me but this did not seem to work.
5)How do I get you the information that you need with out having physical access to the pc. Or can I acces the info you need with my remote access with no safemode access.
Thanks in advance for your help and tips,