[Janis]

System had been running fine over the past year. Nothing new added or subtracted. All of a sudden, at shutdown, you received either a screen with lots of lines or a blue screen with an error message but with missing letters. By guessing, I believe it says fatal exception error, something to do with vxd. Although the video works without problems in all programs, still thought the video card might be at fault. I reinstalled the driver but that did not cure the problem. The system will not shut down and you have to power off which gets you the scandisk procedure at the next boot up. I imported a reg back up file but that did not cure the problem The system shuts down correctly in safe mode. Any suggestions on what to try would be appreciated.

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Absolutely, this is one for System File Checker, go to Start>Run, type in sfc, hit OK. It will tell you if a file is defective, but it won't tell you if a file is missing. There is a file called shutdown.exe (please correct me if I'm wrong) in the system and it may be corrupt.

BTW a vxd is a virtual device driver, and they are repaired by sfc.

[Tyger]

Absolutely, this is one for System File Checker, go to Start>Run, type in sfc, hit OK. It will tell you if a file is defective, but it won't tell you if a file is missing. There is a file called shutdown.exe (please correct me if I'm wrong) in the system and it may be corrupt.

BTW a vxd is a virtual device driver, and they are repaired by sfc.

[Janis]

Thanks for the reminder on sfc. I did run it and it found a problem which is supposedly fixed. I still have the shut down problem; blue screen, scrambled letters. Does this mean a clean reinstall will be required?

[peterm]

Have a look here
Shutdown 98
and here
Shutdown 98 -2
The second may or may not help since it has been running ok