[pi_cubed]

I did something stupid : I was performing a HD defrag and forgot to shut off
"Norton Goback". The result was that the following file got clobbered:
'C:\Program Files\Common Files\Symantec Shared\Security Center\SSCOpts.dat'

The error message I received as taken from the system event log is:
"Application popup: Windows - Delayed Write Failed : Windows was unable to
save all the data for the file
C:\Program Files\Common Files\Symantec Shared\SecurityCenter\SSCOpts.dat.
The data has been lost. This error may be caused by a failure of your
computer hardware or network connection."

Unfortunately I disabled "Norton Goback" and emptied its "gobackio.bin" file before
I realized I needed to restore "SSCOpts.dat". A search of the web yields no
usable source for this file, but I did learn that the "SymWSC.exe" file in the
same directory is critical for online virus protection. A search for the string
"sscopts" in this file yields results, so it appears I need it.

I am running Norton SystemWorks 2004 and Norton Internet Security 2004.
The "SSCOpts.dat" file does not exist on the installation media anywhere.
(I searched all compressed files also.) The creation date of everything else
in the directory is "11/02/2004 5:59pm", so I assume it is the date of this file
also. This date is not the date I did the installation, so I think "Live Update"
pushed it down.

In lieu of re-installing these products again, which is a real pain, does anyone
have this file they could zip and email me, or a hex display of its contents?
I believe that it should only be about 460 bytes in size.

Thank you very much!

As you would expect, my interaction with Symantec "Support"
was unproductive.
directory is

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insert your cd, it should provide the option of installing go back. you should only need to do that to fix your go back issue. if you have corrupted other stuff, well im sorry but you will need to reinstall everything again.

in the pinned posts for this forum there is a norton removal tool available.

if you are running windows xp and have system restore turn on then you might be able to use that to restore those missing files.

[starjax]

insert your cd, it should provide the option of installing go back. you should only need to do that to fix your go back issue. if you have corrupted other stuff, well im sorry but you will need to reinstall everything again.

in the pinned posts for this forum there is a norton removal tool available.

if you are running windows xp and have system restore turn on then you might be able to use that to restore those missing files.

[pi_cubed]

Thank you starjax for your response!

I found out that the file "SSCOpts.dat" is a file that is configured and updated for
the particular installation of the Symantec products.

So I tried the uninstall/reinstall cycle for the NIS 2004 Pro and NSW 2004 Pro
products with no success. It seems that when I ran LiveUpdate to bring the
NIS 2004 product up to date, there was an error in update installation every
time. The computer would instantly turn off when NIS tried to start running.
I tried the uninstall/reinstall about 4 times before giving up.

So I purchased the updated 2005 near-equivalents to the products, and they are
working okay.

I noticed that Symantec has updated its reinstall instructions in that you now
should install the latest version of LiveUpdate immediately, and not use the
copy on your installation CD and use LiveUpdate to update itself.

Perhaps if I had done that, the 2004 products would have installed.

Thanks again.