[claytn21]

turned on my computer and had some bloohound virus.... read and did everything that has been said to others on this site and now i am left with that blue screen still and my display properties are still messed up... here is my htj read out...... can anyone help?

Logfile of HijackThis v1.99.1
Scan saved at 2:13:24 PM, on 7/23/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
E:\WINDOWS\System32\smss.exe
E:\WINDOWS\system32\winlogon.exe
E:\WINDOWS\system32\services.exe
E:\WINDOWS\system32\lsass.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\System32\svchost.exe
E:\WINDOWS\system32\spoolsv.exe
E:\WINDOWS\Explorer.EXE
E:\Program Files\support.com\bin\tgcmd.exe
E:\Program Files\Common Files\AOL\ACS\AOLDial.exe
E:\Program Files\Real\RealPlayer\RealPlay.exe
E:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
E:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
E:\PROGRA~1\mcafee.com\agent\mcagent.exe
E:\Program Files\Messenger\msmsgs.exe
E:\PROGRA~1\COMMON~1\AOL\ACS\AOLACSD.EXE
e:\progra~1\mcafee.com\vso\mcvsescn.exe
E:\Program Files\ewido\security suite\ewidoctrl.exe
E:\Program Files\ewido\security suite\ewidoguard.exe
e:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
e:\progra~1\mcafee.com\vso\mcvsftsn.exe
E:\Program Files\Internet Explorer\IEXPLORE.EXE
e:\PROGRA~1\mcafee.com\vso\mcshield.exe
E:\hijackthis\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R3 - Default URLSearchHook is missing
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - E:\PROGRA~1\YAHOO!\COMPAN~1\INSTALLS\cpn\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {d262e70a-7841-4a85-9aa1-8d66aa593c89} - (no file)
O2 - BHO: ZToolbar Activator Class - {da7ff3f8-08be-4cac-bc00-94d91c6ae7f4} - E:\WINDOWS\timon2.dll (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - E:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - E:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - E:\PROGRA~1\YAHOO!\COMPAN~1\INSTALLS\cpn\ycomp5_5_7_0.dll
O3 - Toolbar: Search Toolbar - {a19ef336-01d4-48e6-926a-fe7e1c747aed} - E:\WINDOWS\timon2.dll (file missing)
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - e:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [tgcmd] "E:\Program Files\support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [AOLDialer] E:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [RealTray] E:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "E:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AOL Spyware Protection] "E:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [Pure Networks Port Magic] "E:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [PSGuard spyware remover] E:\Program Files\PSGuard\PSGuard.exe
O4 - HKLM\..\Run: [VSOCheckTask] "e:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "e:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] e:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] E:\PROGRA~1\McAfee.com\Agent\mcupdate.exe
O4 - HKLM\..\Run: [SurfAccuracy] E:\Program Files\SurfAccuracy\SAcc.exe
O4 - HKLM\..\Run: [5d7lara7] E:\WINDOWS\System32\5d7lara7.exe
O4 - HKCU\..\Run: [MSMSGS] "E:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] E:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: Microsoft Office.lnk = E:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = E:\Program Files\America Online 9.0\aoltray.exe
O8 - Extra context menu item: &AOL Toolbar search - res://E:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - E:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - E:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - E:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windup.../bridge-c24.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....467&clcid=0x409
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com...kup/qdiagcc.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - https://objects.aol....83/mcinsctl.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/s...nfo/webscan.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - https://objects.aol....,20/McGDMgr.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - E:\PROGRA~1\COMMON~1\AOL\ACS\AOLACSD.EXE
O23 - Service: ewido security suite control - ewido networks - E:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - E:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - e:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - E:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - e:\PROGRA~1\mcafee.com\vso\mcvsrte.exe

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Hi claytn21, welcome to the Geeks to Go Forums.

My name is Trevuren and I will be helping you with your problem.

You are still partially infected with the PSGuard infection which is in the same family as Smithfraud. There a a few other pieces of malware in your log.

Download smitRem.zip and save the file to your desktop.
Right click on the file and extract it to it's own folder on the desktop.

Place a shortcut to Panda ActiveScan on your desktop.

Please download the trial version of Ewido Security Suite here:
http://www.ewido.net/en/download/

Please read Ewido Setup Instructions
Install it, and update the definitions to the newest files. Do NOT run a scan yet.

If you have not already installed Ad-Aware SE 1.06, follow these download and setup instructions, otherwise, check for updates:
Ad-Aware SE Setup
Don't run it yet!

Next, please reboot your computer in SafeMode by doing the following:

• Restart your computer
• After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
• Instead of Windows loading as normal, a menu should appear
• Select the first option, to run Windows in Safe Mode.

Now scan with HJT and place a checkmark next to each of the following items:

R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {d262e70a-7841-4a85-9aa1-8d66aa593c89} - (no file)
O2 - BHO: ZToolbar Activator Class - {da7ff3f8-08be-4cac-bc00-94d91c6ae7f4} - E:\WINDOWS\timon2.dll (file missing)
O3 - Toolbar: Search Toolbar - {a19ef336-01d4-48e6-926a-fe7e1c747aed} - E:\WINDOWS\timon2.dll (file missing)
O4 - HKLM\..\Run: [PSGuard spyware remover] E:\Program Files\PSGuard\PSGuard.exe
O4 - HKLM\..\Run: [SurfAccuracy] E:\Program Files\SurfAccuracy\SAcc.exe
O4 - HKLM\..\Run: [5d7lara7] E:\WINDOWS\System32\5d7lara7.exe
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windup.../bridge-c24.cab

Using Windows Explorer, please locate and DELETE the following files/folders (with all their content), if they are still present:

E:\WINDOWS\timon2.dll
E:\Program Files\SurfAccuracy<===Folder and content
E:\WINDOWS\System32\5d7lara7.exe


Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen.
Wait for the tool to complete and disk cleanup to finish.

The tool will create a log named smitfiles.txt in the root of your drive, eg; Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.


Open Ad-aware and do a full scan. Remove all it finds.


Run Ewido:

• Click on scanner
• Click on Complete System Scan and the scan will begin.
• NOTE: During some scans with ewido it is finding cases of false positives.
• You will need to step through the process of cleaning files one-by-one.
• If ewido detects a file you KNOW to be legitimate, select none as the action.
• DO NOT select "Perform action on all infections"
• If you are unsure of any entry found select none for now.
• When the scan is finished, click the Save report button at the bottom of the screen.
• Save the report to your desktop

Close Ewido

Next go to Control Panel click Display > Desktop > Customize Desktop > Web > Uncheck "Security Info" if present.

Reboot back into Windows and click the Panda ActiveScan shortcut, then do a full system scan. Make sure the autoclean box is checked!
Save the scan log and post it along with a new HijackThis Log, the contents of the smitfiles.txt log and the Ewido Log by using Add Reply.

Let me know if any problems persist.

Regards,

Trevuren

[Trevuren]

Hi claytn21, welcome to the Geeks to Go Forums.

My name is Trevuren and I will be helping you with your problem.

You are still partially infected with the PSGuard infection which is in the same family as Smithfraud. There a a few other pieces of malware in your log.

Download smitRem.zip and save the file to your desktop.
Right click on the file and extract it to it's own folder on the desktop.

Place a shortcut to Panda ActiveScan on your desktop.

Please download the trial version of Ewido Security Suite here:
http://www.ewido.net/en/download/

Please read Ewido Setup Instructions
Install it, and update the definitions to the newest files. Do NOT run a scan yet.

If you have not already installed Ad-Aware SE 1.06, follow these download and setup instructions, otherwise, check for updates:
Ad-Aware SE Setup
Don't run it yet!

Next, please reboot your computer in SafeMode by doing the following:

• Restart your computer
• After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
• Instead of Windows loading as normal, a menu should appear
• Select the first option, to run Windows in Safe Mode.

Now scan with HJT and place a checkmark next to each of the following items:

R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {d262e70a-7841-4a85-9aa1-8d66aa593c89} - (no file)
O2 - BHO: ZToolbar Activator Class - {da7ff3f8-08be-4cac-bc00-94d91c6ae7f4} - E:\WINDOWS\timon2.dll (file missing)
O3 - Toolbar: Search Toolbar - {a19ef336-01d4-48e6-926a-fe7e1c747aed} - E:\WINDOWS\timon2.dll (file missing)
O4 - HKLM\..\Run: [PSGuard spyware remover] E:\Program Files\PSGuard\PSGuard.exe
O4 - HKLM\..\Run: [SurfAccuracy] E:\Program Files\SurfAccuracy\SAcc.exe
O4 - HKLM\..\Run: [5d7lara7] E:\WINDOWS\System32\5d7lara7.exe
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windup.../bridge-c24.cab

Using Windows Explorer, please locate and DELETE the following files/folders (with all their content), if they are still present:

E:\WINDOWS\timon2.dll
E:\Program Files\SurfAccuracy<===Folder and content
E:\WINDOWS\System32\5d7lara7.exe


Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen.
Wait for the tool to complete and disk cleanup to finish.

The tool will create a log named smitfiles.txt in the root of your drive, eg; Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.


Open Ad-aware and do a full scan. Remove all it finds.


Run Ewido:

• Click on scanner
• Click on Complete System Scan and the scan will begin.
• NOTE: During some scans with ewido it is finding cases of false positives.
• You will need to step through the process of cleaning files one-by-one.
• If ewido detects a file you KNOW to be legitimate, select none as the action.
• DO NOT select "Perform action on all infections"
• If you are unsure of any entry found select none for now.
• When the scan is finished, click the Save report button at the bottom of the screen.
• Save the report to your desktop

Close Ewido

Next go to Control Panel click Display > Desktop > Customize Desktop > Web > Uncheck "Security Info" if present.

Reboot back into Windows and click the Panda ActiveScan shortcut, then do a full system scan. Make sure the autoclean box is checked!
Save the scan log and post it along with a new HijackThis Log, the contents of the smitfiles.txt log and the Ewido Log by using Add Reply.

Let me know if any problems persist.

Regards,

Trevuren

[claytn21]

hey sorry it took so long for me to get back to your reply... ok i did everything u told me to do and here are the results... i could not get the panda scan to work right for some reason...

smitRem log file
version 2.2

by noahdfear

The current date is: Mon 08/01/2005
The current time is: 22:10:52.68

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Pre-run Files Present


~~~ Program Files ~~~



~~~ Shortcuts ~~~



~~~ Favorites ~~~



~~~ system32 folder ~~~



~~~ Windows directory ~~~



~~~ Drive root ~~~

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Post-run Files Present


~~~ Program Files ~~~



~~~ Shortcuts ~~~



~~~ Favorites ~~~



~~~ system32 folder ~~~



~~~ Windows directory ~~~



~~~ Drive root ~~~



~~~ Wininet.dll ~~~

CLEAN!



ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 11:40:20 PM, 8/1/2005
+ Report-Checksum: 1694ED2E

+ Scan result:

HKLM\SOFTWARE\Classes\CLSID\{7C559105-9ECF-42b8-B3F7-832E75EDD959} -> Spyware.ISTBar : Cleaned with backup
HKLM\SOFTWARE\Classes\ISTx.Installer -> Spyware.ISTBar : Cleaned with backup
HKLM\SOFTWARE\Classes\ISTx.Installer\CLSID -> Spyware.ISTBar : Cleaned with backup
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\ISTbarISTbar -> Spyware.HotBar : Cleaned with backup
E:\WINDOWS\system32\8o4sfh83.exe -> Adware.Saha : Cleaned with backup
E:\WINDOWS\system32\af2qclgb.dll -> Adware.SAHA : Cleaned with backup
E:\WINDOWS\Downloaded Program Files\MediaGatewayX.dll -> Spyware.WinAD : Cleaned with backup
E:\WINDOWS\h3c3n06u.exe -> Adware.SAHA : Cleaned with backup
E:\Documents and Settings\Admin\Cookies\[email protected][2].txt -> Spyware.Cookie.Sidefind : Cleaned with backup
E:\Documents and Settings\Admin\Cookies\[email protected][2].txt -> Spyware.Cookie.2o7 : Cleaned with backup


::Report End



Logfile of HijackThis v1.99.1
Scan saved at 3:54:57 PM, on 8/3/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
E:\WINDOWS\System32\smss.exe
E:\WINDOWS\system32\winlogon.exe
E:\WINDOWS\system32\services.exe
E:\WINDOWS\system32\lsass.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\System32\svchost.exe
E:\WINDOWS\system32\spoolsv.exe
E:\WINDOWS\Explorer.EXE
E:\PROGRA~1\COMMON~1\AOL\ACS\AOLACSD.EXE
E:\Program Files\ewido\security suite\ewidoctrl.exe
E:\Program Files\support.com\bin\tgcmd.exe
E:\Program Files\ewido\security suite\ewidoguard.exe
E:\Program Files\Common Files\AOL\ACS\AOLDial.exe
E:\Program Files\Real\RealPlayer\RealPlay.exe
E:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
E:\Program Files\Messenger\msmsgs.exe
e:\program files\mcafee.com\agent\mcagent.exe
e:\progra~1\mcafee.com\vso\mcvsescn.exe
e:\progra~1\mcafee.com\vso\mcvsftsn.exe
E:\Program Files\Internet Explorer\IEXPLORE.EXE
e:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
e:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
e:\PROGRA~1\mcafee.com\vso\mcshield.exe
E:\hijackthis\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R3 - Default URLSearchHook is missing
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - E:\PROGRA~1\YAHOO!\COMPAN~1\INSTALLS\cpn\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - E:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - E:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - E:\PROGRA~1\YAHOO!\COMPAN~1\INSTALLS\cpn\ycomp5_5_7_0.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - e:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [tgcmd] "E:\Program Files\support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [AOLDialer] E:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [RealTray] E:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "E:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AOL Spyware Protection] "E:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [Pure Networks Port Magic] "E:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [VSOCheckTask] "e:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "e:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] e:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] E:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [8o4sfh83] E:\WINDOWS\System32\8o4sfh83.exe
O4 - HKLM\..\Run: [CleanUp] E:\PROGRA~1\McAfee.com\Shared\mcappins.exe /v=3 /cleanup
O4 - HKCU\..\Run: [MSMSGS] "E:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] E:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: Microsoft Office.lnk = E:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = E:\Program Files\America Online 9.0\aoltray.exe
O8 - Extra context menu item: &AOL Toolbar search - res://E:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - E:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - E:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - E:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windup.../bridge-c24.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....467&clcid=0x409
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com...kup/qdiagcc.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - https://objects.aol....83/mcinsctl.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/s...nfo/webscan.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...free/asinst.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - https://objects.aol....,20/McGDMgr.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - E:\PROGRA~1\COMMON~1\AOL\ACS\AOLACSD.EXE
O23 - Service: ewido security suite control - ewido networks - E:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - E:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - e:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - E:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - e:\PROGRA~1\mcafee.com\vso\mcvsrte.exe

[Trevuren]

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order in which they are mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

• First we need to make all files and folders VISIBLE:
  • Go to start>control panel>folder options>view (tab)
  • Choose to "show hidden files and folders,"
  • Uncheck the "hide protected operating system files" and the "hide extensions for know file types" boxes.
  • Close the window with ok
• Please RUN HijackThis.
  . Click the SCAN button to produce a log.
  
  
• Place a check mark beside each one of the following items:
  
  R3 - Default URLSearchHook is missing
  O4 - HKLM\..\Run: [8o4sfh83] E:\WINDOWS\System32\8o4sfh83.exe
  O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windup.../bridge-c24.cab
  
  
• Now with all the items selected, and all windows closed except for HJT, delete them by clicking the FIX checked button. Close the HijackThis window.
  
  
• Reboot Your System in Safe Mode
  
  How to use the F8 method to Start Your Computer in Safe Mode
  • Restart the computer.
  • As soon as BIOS is loaded begin tapping the F8 key until the Advanced Options menu appears.
  • Use the arrow keys to select the Safe mode menu item
  • Press Enter.
• Using Windows Explorer, locate the following files/folders, and DELETE them (if they are present):
  
  E:\WINDOWS\System32\8o4sfh83.exe
  
  
• Exit Explorer, and REBOOT BACK INTO NORMAL MODE
  
  
• Finally, RUN Hijackthis again and produce a new HJT log. Post it in the forum so we can check how everything looks now.

Regards,

Trevuren

[claytn21]

ok did what you said...here is the new log



Logfile of HijackThis v1.99.1
Scan saved at 11:06:46 PM, on 8/3/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
E:\WINDOWS\System32\smss.exe
E:\WINDOWS\system32\winlogon.exe
E:\WINDOWS\system32\services.exe
E:\WINDOWS\system32\lsass.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\System32\svchost.exe
E:\WINDOWS\Explorer.EXE
E:\WINDOWS\system32\spoolsv.exe
E:\Program Files\support.com\bin\tgcmd.exe
E:\Program Files\Common Files\AOL\ACS\AOLDial.exe
E:\Program Files\Real\RealPlayer\RealPlay.exe
E:\Program Files\QuickTime\qttask.exe
E:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
E:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
E:\PROGRA~1\mcafee.com\agent\mcagent.exe
E:\Program Files\Messenger\msmsgs.exe
e:\progra~1\mcafee.com\vso\mcvsescn.exe
E:\PROGRA~1\COMMON~1\AOL\ACS\AOLACSD.EXE
E:\Program Files\ewido\security suite\ewidoctrl.exe
E:\Program Files\ewido\security suite\ewidoguard.exe
e:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
e:\progra~1\mcafee.com\vso\mcvsftsn.exe
e:\PROGRA~1\mcafee.com\vso\mcshield.exe
E:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
E:\Program Files\Internet Explorer\IEXPLORE.EXE
E:\WINDOWS\System32\wuauclt.exe
E:\hijackthis\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - E:\PROGRA~1\YAHOO!\COMPAN~1\INSTALLS\cpn\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - E:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - E:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - E:\PROGRA~1\YAHOO!\COMPAN~1\INSTALLS\cpn\ycomp5_5_7_0.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - e:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [tgcmd] "E:\Program Files\support.com\bin\tgcmd.exe" /server
O4 - HKLM\..\Run: [AOLDialer] E:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [RealTray] E:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "E:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AOL Spyware Protection] "E:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [Pure Networks Port Magic] "E:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [VSOCheckTask] "e:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "e:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] e:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] E:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKCU\..\Run: [MSMSGS] "E:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] E:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - Global Startup: Microsoft Office.lnk = E:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = E:\Program Files\America Online 9.0\aoltray.exe
O8 - Extra context menu item: &AOL Toolbar search - res://E:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://E:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - E:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - E:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - E:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....467&clcid=0x409
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com...kup/qdiagcc.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - https://objects.aol....83/mcinsctl.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/s...nfo/webscan.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...free/asinst.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - https://objects.aol....,20/McGDMgr.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - E:\PROGRA~1\COMMON~1\AOL\ACS\AOLACSD.EXE
O23 - Service: ewido security suite control - ewido networks - E:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - E:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - e:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - E:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - e:\PROGRA~1\mcafee.com\vso\mcvsrte.exe

[Trevuren]

Congratulations, your log shows that your SYSTEM IS CLEAN

There are a few things you must do once you are completely clean:

1. Re-hide your System Files and Folders to prevent any future accidents.

2. Cleanup the leftovers. Download CleanUP! - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.

3. Reset and Re-enable your System Restore to remove bad files from the backup that Windows makes as no program is able to clean those files:

TO DISABLE SYSTEM RESTORE

• Right-click "My Computer", and then left click "Properties".
• Left click on "System Restore Tab"
• Check box beside "Turn Off System Restore"
• Left click on "Apply"

TO ENABLE SYSTEM RESTORE

• Remove check mark from "Turn Off System Restore"
• Click on "Apply"

Here are some tips to reduce the potential for spyware infection in the future:

Make sure you keep your Windows OS current by visiting Windows update
regularly to download and install any critical updates and service packs. With out these you are leaving the backdoor open.

I strongly recommend installing the following applications:

• Spywareblaster <= SpywareBlaster will prevent spyware from being installed.
• Spywareguard <= SpywareGuard offers realtime protection from spyware installation attempts.
• How to use Ad-Aware to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Ad-Aware.
• How to use Spybot to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Spybot. Similar to Ad-Aware, I strongly recommend both to catch most spyware.

To protect yourself further:

• Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
• MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
• Google Toolbar <= Get the free google toolbar to help stop pop up windows.

And also see TonyKlein's good advice
So how did I get infected in the first place? (My Favorite)

Regards,

Trevuren

[claytn21]

Outstanding!!!
thanks for all your help
hopefully i wont ever have to email you again

[Trevuren]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.