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CANNOT DIAL UP, DONE SEVERAL THINGS NO LUCK


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#1
computer_idiot

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Logfile of HijackThis v1.99.1
Scan saved at 12:38:25 AM, on 7/24/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
C:\PROGRA~1\LEXMAR~1\ACMonitor_X73.exe
C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X73.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\EarthLink TotalAccess\TaskPanl.exe
D:\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://start.earthlink.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.earthlink...ton/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://start.earthlink.net/AL/Search
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.earthlink...ton/search.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://start.earthlink.net
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://start.earthlink.net/AL/Search
R3 - URLSearchHook: SrchHook Class - {44F9B173-041C-4825-A9B9-D914BD9DCBB3} - C:\Program Files\EarthLink TotalAccess\elnIE.dll
R3 - URLSearchHook: (no name) - ~CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: PnIEBrowserHelperObj Class - {4B5F2E08-6F39-479a-B547-B2026E4C7EDF} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: EarthLink Toolbar - {D7F30B62-8269-41AF-9539-B2697FA7D77E} - C:\Program Files\EarthLink TotalAccess\PnEL.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SoloSysCheck] C:\PROGRA~1\SRNMIC~1\SYSCHECK.COM
O4 - HKLM\..\Run: [SoloSentry] C:\PROGRA~1\SRNMIC~1\SOLOSENT.EXE
O4 - HKLM\..\Run: [Lexmark X73 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X73.exe
O4 - HKLM\..\Run: [Lexmark X73 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X73.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [E6TaskPanel] "C:\Program Files\EarthLink TotalAccess\TaskPanl.exe" -winstart
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.c...s/yinst0401.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...ol_v1-0-3-9.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/s...nfo/webscan.cab
O16 - DPF: {89D75D39-5531-47BA-9E4F-B346BA9C362C} (CWDL_DownLoadControl Class) - http://www.callwave....DL_DownLoad.CAB
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://support.insta.../OCI/isetup.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://bin.mcafee.co...,21/mcgdmgr.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg...ol_v1-0-3-0.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
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#2
computer_idiot

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BUMP URGENT PLEASE!!
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#3
Michelle

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Lets check some settings on your system.
  • Go to Start > Control Panel and double-click on Network Connections
  • Then right click on your Default Connection
  • Left click on Properties.
  • Click the Networking tab.
  • Double-Click on the Internet Protocol (TCP/IP) item.
  • Select the radio dial that says Obtain DNS Servers Automatically and Obtain an IP address automatically.
  • Press OK twice to get out of the properties screen.
Reboot and see if that helps anything.
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#4
computer_idiot

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Thank you for replying, but they were already set like that, have any other idea?
Thanks
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#5
Michelle

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Let's clean up your log, then try something else. If it doesn't work I'll move this topic over to another forum because I don't think it's a malware issue.

First, did you fix anything in HiJackThis?

Run HiJackThis. Place a check next to the following items and click FIX CHECKED:

O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - (no file)

O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab


Close HiJackThis.

Next Go Start > Run type:

cmd

Click OK
type the following into the black screen:

ipconfig /flushdns

then hit enter

type exit hit enter

(that space between g and / is needed)

Reboot your computer and let me know if it made any difference.
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#6
computer_idiot

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HI,
I did the highjack think, but when I went to do CMD I get this error.

16 BIT MS-DOS SUBSYSTEM

C:\WINDOW=System32\cmd.com
The NTVDM CPU has encountered an illegal instruction.
CS:0534 ip :FFE4 OP :fe 1d 09 21 Chose close to terminate appliacation
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#7
peterm

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instead of typing cmd type command.com do you still get the error
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#8
computer_idiot

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Thanks, that helped, I need to try and dial up now.
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#9
Michelle

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Actually, you need to reboot after doing what I asked in command prompt, then try to dial-up.
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#10
computer_idiot

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HI,
No that didn't really work.
The problem now pretty much is, I can get halfway on line, the connection is extremely slow.
Somepages the header and footers appear right and in time (the web page site above and below the actual page, don't know what it is called, but that is what I call them by the tray).
We I do get a page most of the time it is with errors, sometimes it goes but won't go to the next page, then get page cannot be displayed.
Thanks for your help
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#11
Michelle

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Well your Hijackthis log is clean, so I'm not convinced that it's malware. However, let's try some cleaning programs and see if that helps any...

First, download, install, and run CleanUp! (so the scan won't take as long because cleanup will clear temporary files) *NOTE* Cleanup deletes EVERYTHING out of temp/temporary folders an does not make backups. If you have anything in a temp folder, backup it up or move it to a permanent folder prior to running Cleanup!

Please download Ewido Security Suite
  • Install ewido security suite
  • Launch ewido, there should be a big E icon on your desktop, double-click it.
  • The program will prompt you to update click the OK button
  • The program will now go to the main screen
You will need to update ewido to the latest definition files.
  • On the left hand side of the main screen click update
  • Click on Start
The update will start and a progress bar will show the updates being installed.

Once the updates are installed do the following:
  • Reboot into Safe Mode, you can do this by restarting your computer, then contiunally tapping F8 until a menu appears. Use your up arrow key to highlight Safe Mode, then hit enter.
  • Now open Ewido Security Suite.
  • Click on scanner
  • Click Complete System Scan
  • Let the program scan the machine
While the scan is in progress you will be prompted to clean the first infected file it finds. Choose "remove", then put a check next to "Perform action on all infections" in the left corner of the box so you don't have to sit and watch Ewido the whole time. Click OK.

Once the scan has completed, there will be a button located on the bottom of the screen named Save report
  • Click Save report
  • Save the report to your desktop
  • Exit Ewido
Reboot into normal mode.

Then, please run this online virus scan:
ActiveScan

Save the results from ActiveScan.

I need you to post the log from Ewido, the log from ActiveScan and a new HiJackThis log.
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#12
computer_idiot

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Ok, but if I cannot get to webpages how am I going to be able to download if it won't go through.
I will start downloading this as I have to burn it to a disk to use for the other computer.
THanks
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#13
Michelle

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Ignore the ActiveScan part (sorry, I always put that in), but yes I assumed that you could transfer Ewido and Cleanup installers over via disk, since you did with Hijackthis :tazz:
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#14
gerryf

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also, could you download and unzip and run the following script...it will create a file, config.txt on your desktop. Attach that to your next post.

(Run it on the bad machine)
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#15
computer_idiot

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Hi,
Here is this log, I didn't realize that it actually sent it. I will need to do the Highjack log

Thanks

--------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 5:39:20 AM, 7/26/2005
+ Report-Checksum: 7251BFBF

+ Scan result:

HKLM\SOFTWARE\180solutions -> Spyware.180Solutions : Cleaned with backup
HKLM\SOFTWARE\Classes\Interface\{4A0F42B7-A61B-4131-BF41-BF05A2635BFD} -> Spyware.CometCursor : Cleaned with backup
HKLM\SOFTWARE\Classes\Interface\{8EEE58D5-130E-4CBD-9C83-35A0564E1357} -> Spyware.NaviSearch : Cleaned with backup
HKLM\SOFTWARE\Classes\Interface\{8EEE58D5-130E-4CBD-9C83-35A0564E2468} -> Spyware.NaviSearch : Cleaned with backup
HKLM\SOFTWARE\Classes\Interface\{9DBDD71C-0A7F-48AC-9FFA-E102B3750B9D} -> Spyware.CometCursor : Cleaned with backup
HKLM\SOFTWARE\Classes\Interface\{C2E56E18-2F04-4AB9-9333-B2DB3C350956} -> Spyware.CometCursor : Cleaned with backup
HKLM\SOFTWARE\Classes\Interface\{C6906A23-4717-4E1F-B6FD-F06EBED11357} -> Spyware.NaviSearch : Cleaned with backup
HKLM\SOFTWARE\Classes\Interface\{C6906A23-4717-4E1F-B6FD-F06EBED12468} -> Spyware.NaviSearch : Cleaned with backup
HKLM\SOFTWARE\Classes\Interface\{E9CBBEED-20B6-456C-8589-CF364D9D2370} -> Spyware.CometCursor : Cleaned with backup
HKLM\SOFTWARE\Classes\Interface\{F8C5EA77-7D72-405C-B90A-093655B0F544} -> Spyware.CometCursor : Cleaned with backup
HKLM\SOFTWARE\Classes\PROTOCOLS\Name-Space Handler\res -> Spyware.WebSearch : Cleaned with backup
HKLM\SOFTWARE\Classes\WebCom.WebBar -> Spyware.MediaMotor : Cleaned with backup
HKLM\SOFTWARE\Classes\WebCom.WebBar\CLSID -> Spyware.MediaMotor : Cleaned with backup
HKLM\SOFTWARE\Classes\WebCom.WebBar\CurVer -> Spyware.MediaMotor : Cleaned with backup
HKLM\SOFTWARE\Classes\WinadX.Installer -> Spyware.BlazeFind : Cleaned with backup
HKLM\SOFTWARE\Classes\WinadX.Installer\CLSID -> Spyware.BlazeFind : Cleaned with backup
HKLM\SOFTWARE\Microsoft\Internet Explorer\Extensions\{c95fe080-8f5d-11d2-a20b-00aa003c157a} -> Spyware.Alexa : Cleaned with backup
HKLM\SOFTWARE\Policies\Avenue Media -> Spyware.InternetOptimizer : Cleaned with backup
HKU\S-1-5-21-583907252-1957994488-854245398-1004\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{87766247-311C-43B4-8499-3D5FEC94A183} -> Spyware.HuntBar : Cleaned with backup
C:\Documents and Settings\Admin\Local Settings\Application Data\IM\Identities\{559BBC72-1A82-468B-A5D4-EF6CCA5A1009}\Message Store\Attachments\britney.zip/britney.jpg .scr -> Worm.Mabutu.a : Cleaned with backup
C:\Program Files\winupdates\a.zip/Setup.exe -> Worm.VB.an : Cleaned with backup
C:\WINDOWS\bbchk.exe -> Spyware.BargainBuddy : Cleaned with backup
C:\WINDOWS\Downloaded Program Files\WinadX.dll -> TrojanDownloader.Winupdt.a : Cleaned with backup
C:\WINDOWS\NDNuninstall6_38.exe -> Spyware.NewDotNet : Cleaned with backup
C:\WINDOWS\systb.exe/systb.dll -> Spyware.ImiBar : Cleaned with backup
C:\WINDOWS\system32\Amcis2.dll -> Spyware.Aureate : Cleaned with backup
C:\WINDOWS\system32\calsp.dll -> TrojanDownloader.Agent.br : Cleaned with backup
C:\WINDOWS\system32\carules.dll -> Spyware.Coupon : Cleaned with backup
C:\WINDOWS\wt\wtvh.dll -> Spyware.WildTangent : Cleaned with backup


::Report End




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