I have Norton Antivirus and it also is coming up with a Bloodhound.W32.EP virus that it cannot delete.
I have run adaware and ewido. Can
someone please have a look at the attached hijack this report and give me some pointers?
I don't know if you need all of the information from the report but I have included it anyway.
Thank you in advance
Logfile of HijackThis v1.99.1
Scan saved at 16:26:38, on 24/07/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINDOWS\System32\shnlog.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\NCLAUNCH.EXe
C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Program Files\Microsoft Office\Office\ffnt.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Alan\Local Settings\Temp\Temporary Directory 2 for hijackthis[1].zip\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.oneclicks...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.oneclicks...es.com/bar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.oneclicks...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.oneclicks...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.oneclicks...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.oneclicks...earch.php?qq=%1
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.oneclicksearches.com/
F2 - REG:system.ini: Shell=explorer.exe, msmsgs.exe
O2 - BHO: VMHomepage Class - {FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFA} - C:\WINDOWS\System32\hp7533.tmp
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [AtiPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [WindowsRegKeys update] winsysi.exe
O4 - HKLM\..\Run: [Window Monitor] winmon32.exe
O4 - HKLM\..\Run: [Microsoft Secure Messenger.NET Service] securitychk.exe
O4 - HKLM\..\Run: [Win32 USB2 Driver] wind32.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Microsoft Macro Protection Subsystems] msmacr32.exe
O4 - HKLM\..\Run: [explorer] C:\WINDOWS\system32\explorer.exe -go -c0 -w
O4 - HKLM\..\Run: [Auto updat] crsrs.exe
O4 - HKLM\..\Run: [OEM32 Tools] sres32.exe
O4 - HKLM\..\Run: [rSxk2ZBNi] C:\documents and settings\alan\local settings\temp\rSxk2ZBNi.exe
O4 - HKLM\..\Run: [Microsoft media services] winmplayer.exe
O4 - HKLM\..\Run: [Remote Procedure Call] wuarpc.exe
O4 - HKLM\..\Run: [wvsvc] wvsvc.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Windows Firewall Manager] msfw.exe
O4 - HKLM\..\Run: [Windows SSL File] winssv.exe
O4 - HKLM\..\Run: [svhost32] svhost.exe
O4 - HKLM\..\Run: [issEnc32Svr] noop.exe
O4 - HKLM\..\Run: [QuicktimeMngr] QuicktimeMngr.exe
O4 - HKLM\..\Run: [vsFg3nW] mapter35.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [RegSvr32] C:\WINDOWS\System32\msmsgs.exe
O4 - HKLM\..\Run: [intel32.exe] C:\WINDOWS\System32\intel32.exe
O4 - HKLM\..\Run: [intell32.exe] C:\WINDOWS\System32\intell32.exe
O4 - HKLM\..\Run: [PSGuard spyware remover] C:\Program Files\PSGuard\PSGuard.exe
O4 - HKLM\..\RunServices: [WindowsRegKeys update] winsysi.exe
O4 - HKLM\..\RunServices: [Window Monitor] winmon32.exe
O4 - HKLM\..\RunServices: [Microsoft Secure Messenger.NET Service] securitychk.exe
O4 - HKLM\..\RunServices: [Win32 USB2 Driver] wind32.exe
O4 - HKLM\..\RunServices: [Microsoft Macro Protection Subsystems] msmacr32.exe
O4 - HKLM\..\RunServices: [Auto updat] crsrs.exe
O4 - HKLM\..\RunServices: [OEM32 Tools] sres32.exe
O4 - HKLM\..\RunServices: [Microsoft media services] winmplayer.exe
O4 - HKLM\..\RunServices: [Remote Procedure Call] wuarpc.exe
O4 - HKLM\..\RunServices: [wvsvc] wvsvc.exe
O4 - HKLM\..\RunServices: [Windows Firewall Manager] msfw.exe
O4 - HKLM\..\RunServices: [Windows SSL File] winssv.exe
O4 - HKLM\..\RunServices: [svhost32] svhost.exe
O4 - HKLM\..\RunServices: [issEnc32Svr] noop.exe
O4 - HKLM\..\RunServices: [QuicktimeMngr] QuicktimeMngr.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [WindowsRegKeys update] winsysi.exe
O4 - HKCU\..\Run: [Auto updat] crsrs.exe
O4 - HKCU\..\Run: [Window Monitor] winmon32.exe
O4 - HKCU\..\Run: [Microsoft Secure Messenger.NET Service] securitychk.exe
O4 - HKCU\..\Run: [Win32 USB2 Driver] wind32.exe
O4 - HKCU\..\Run: [OEM32 Tools] sres32.exe
O4 - HKCU\..\Run: [eBwmRhaEP] lodetoledb40.exe
O4 - HKCU\..\Run: [Remote Procedure Call] wuarpc.exe
O4 - HKCU\..\Run: [wvsvc] wvsvc.exe
O4 - HKCU\..\Run: [QuicktimeMngr] QuicktimeMngr.exe
O4 - HKCU\..\Run: [Windows SSL File] winssv.exe
O4 - HKCU\..\Run: [svhost32] svhost.exe
O4 - HKCU\..\Run: [NCLaunch] C:\WINDOWS\NCLAUNCH.EXe
O4 - HKCU\..\RunServices: [Window Monitor] winmon32.exe
O4 - HKCU\..\RunServices: [Remote Procedure Call] wuarpc.exe
O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: Adobe Gamma Loader.lnk = ?
O4 - Global Startup: DSLMON.lnk = C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O16 - DPF: {11111111-1111-1111-1111-111111113457} - file://c:\explorer.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {88D758A3-D33B-45FD-91E3-67749B4057FA} (Sinstaller Class) - http://dm.screensave.../sinstaller.cab
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://www.telewest....tivePreQual.cab
O16 - DPF: {CE3409C4-9E26-4F8E-83E4-778498F9E7B4} (PB_Uploader Class) - http://static.photob...on/uploader.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by9fd.bay9.ho...ex/HMAtchmt.ocx
O16 - DPF: {FF3F0F03-0F01-131A-A3F9-08F02B23E0CC} - http://66.117.37.13/dba1865.exe
O16 - DPF: {FF65677A-8977-48CA-916A-DFF81B037DF3} - http://download.over...ildAppNonUS.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{E132B69C-1149-4940-8080-668984ED295D}: NameServer = 80.225.249.178 80.225.255.58
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Microsoft Find Fast Service (FindFastNT) - Unknown owner - C:\Program Files\Microsoft Office\Office\ffnt.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: QuicktimeMngr - Unknown owner - C:\WINDOWS\System32\QuicktimeMngr.exe" -netsvcs (file missing)
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe