[monkey79]

Just to confirm. Trojan Hunter was still on my computer and I ran it again and it deleted 3 items. Should I still do the list of things that you suggested above? or should I go back to the original list of things that you asked me to that included Panda (which i couldn't run) and kaplinsky (which made my computer go crazy)?

thanks for your help.

[Advertisements]

Because of the difficulty that you are experiencing getting these prograns to run properly, please run the last instructions I gave you. Hopefully, if we can strip away enough of the bad stuff, the scanners will run.

Regards,

Trevuren

[Trevuren]

Because of the difficulty that you are experiencing getting these prograns to run properly, please run the last instructions I gave you. Hopefully, if we can strip away enough of the bad stuff, the scanners will run.

Regards,

Trevuren

[monkey79]

Hello again,

I have followed the instructions that you gave me and please find my new HJT log below. Please note that whenever I run in Safe mode I get a pop up of Internet explorer has experienced a problem and needs to shut down when I click do not send error report the page refreshes and whatever I was in the middle of doing is lost and I have to start again (please note that I am not on the net when this pops up). I managed to run Process Explorer but had to do it with the Windows explorer pop up in the corner, however the programme did not list any q798281 in the hreads sections for Winlogon and Explorer.exe.

I used HJT to remove the O20 but of course there was one window open the Windows explorer error report (will this have stopped it from working?) but did check and delete the q798281 log as per your instructions.
I also used Killbox etc.

The new HJT log is as follows:

Logfile of HijackThis v1.99.1
Scan saved at 18:14:20, on 06/08/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\shnlog.exe
C:\WINDOWS\System32\msole32.exe
C:\WINDOWS\Dit.exe
C:\Program Files\iTunes\Kates itunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\ms32.exe
C:\WINDOWS\System32\intell32.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\WINDOWS\System32\intmon.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Intuwave Ltd\Shared\mRouterRunTime\mRouterConfig.exe
C:\Program Files\Intuwave Ltd\Shared\mRouterRunTime\mRouterRuntime.exe
C:\Program Files\Motorola\Motorola Desktop Suite\DesktopSuite.exe
C:\PROGRA~1\Symbian\Shared\SYMBIA~1\SYMBIA~1.EXE
C:\PROGRA~1\Symbian\Shared\SYMBIA~1\SCBAL.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://win-eto.com/sp.htm?id=33464
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.oneclicks...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.oneclicks...es.com/bar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.oneclicks...earch.php?qq=%1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.freeserve.co.uk
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = www.google.co.uk
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = www.thesun.co.uk
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.oneclicks...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.oneclicks...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.oneclicks...earch.php?qq=%1
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.oneclicksearches.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = www.thesun.co.uk
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
F2 - REG:system.ini: Shell=Explorer.exe, msmsgs.exe
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\Userinit.exe
O2 - BHO: HP Class - {FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFA} - C:\WINDOWS\System32\hp9867.tmp
O3 - Toolbar: (no name) - {ACB1E670-3217-45C4-A021-6B829A8A27CB} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll (file missing)
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\K-Lite Codec Pack\real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [HEL] C:\WINDOWS\HEL.exe
O4 - HKLM\..\Run: [Dit] Dit.exe
O4 - HKLM\..\Run: [iHP-100] C:\Program Files\iRiver\iHP100\iHPDetect.exe
O4 - HKLM\..\Run: [Bftfbnag] C:\Program Files\Mblkqkw\Rqigj.exe
O4 - HKLM\..\Run: [uguzfk] c:\windows\system32\sryeles.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\Kates itunes\iTunesHelper.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [IEACCESS] C:\WINDOWS\System32\temp532.exe -N
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [ms32.exe] C:\ms32.exe
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKLM\..\Run: [intell32.exe] C:\WINDOWS\System32\intell32.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: LG SyncManager.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Motorola Desktop Suite mRouter Config.lnk = C:\Program Files\Intuwave Ltd\Shared\mRouterRunTime\mRouterConfig.exe
O4 - Global Startup: Motorola Desktop Suite.lnk = C:\Program Files\Motorola\Motorola Desktop Suite\DesktopSuite.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE (file missing)
O9 - Extra button: (no name) - {6685509E-B47B-4f47-8E16-9A5F3A62F683} - file://C:\Program Files\Ebates_MoeMoneyMaker\Sy350\Tp350\scri350a.htm (file missing) (HKCU)
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.co.uk
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {CDCBE0F1-D13A-4F86-A963-3A272D3ABA7E} (VacPro.internazionale_ver15) - http://advnt01.com/d...onale_ver15.CAB
O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.ao.../ampx_en_dl.cab
O20 - Winlogon Notify: style2 - C:\WINDOWS\q798281_disk.dll (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Virtual NIC Service (PackethSvc) - America Online, Inc. - C:\WINDOWS\System32\PackethSvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\Sptisrv.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

Many thanks for your help.

Monkey79

[Trevuren]

• Download the following self-extracting file smitRem.exe and save the file to your DESKTOP.
  • Double click the Smitrem.exe icon on your Desktop.
  • Then click Run>Start and a Smitrem folder will apear on your desktop also.
• Place a shortcut to Panda ActiveScan on your desktop.
  
  
• Download the trial version of Ewido Security Suite
  
  
• Please read Ewido Setup Instructions
  • Install the program
  • Update the definitions to the newest files.
  • DO NOT RUN IT YET
• Install Ad-Aware SE 1.06, follow these download and setup instructions.
  • Ad-Aware SE Setup
  • Update the definitions
  • DO NOT RUN IT YET
• REBOOT your computer in SafeMode by doing the following:
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
  • Instead of Windows loading as normal, a menu should appear
  • Select the first option, to run Windows in Safe Mode.
• Now open HJT, click SCAN and place a checkmark next to each of the following items:
  
  R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://win-eto.com/sp.htm?id=33464
  R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
  R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.oneclicks...earch.php?qq=%1
  R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.oneclicks...es.com/bar.html
  R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.oneclicks...earch.php?qq=%1
  R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.oneclicks...earch.php?qq=%1
  R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.oneclicks...earch.php?qq=%1
  R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.oneclicks...earch.php?qq=%1
  R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.oneclicksearches.com/
  F2 - REG:system.ini: Shell=Explorer.exe, msmsgs.exe
  O2 - BHO: HP Class - {FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFA} - C:\WINDOWS\System32\hp9867.tmp
  O3 - Toolbar: (no name) - {ACB1E670-3217-45C4-A021-6B829A8A27CB} - (no file)
  O4 - HKLM\..\Run: [HEL] C:\WINDOWS\HEL.exe
  O4 - HKLM\..\Run: [iHP-100] C:\Program Files\iRiver\iHP100\iHPDetect.exe
  O4 - HKLM\..\Run: [Bftfbnag] C:\Program Files\Mblkqkw\Rqigj.exe
  O4 - HKLM\..\Run: [uguzfk] c:\windows\system32\sryeles.exe
  O4 - HKLM\..\Run: [IEACCESS] C:\WINDOWS\System32\temp532.exe -N
  O4 - HKLM\..\Run: [ms32.exe] C:\ms32.exe
  O4 - HKLM\..\Run: [intell32.exe] C:\WINDOWS\System32\intell32.exe
  O9 - Extra button: (no name) - {6685509E-B47B-4f47-8E16-9A5F3A62F683} - file://C:\Program Files\Ebates_MoeMoneyMaker\Sy350\Tp350\scri350a.htm (file missing) (HKCU)
  O16 - DPF: {CDCBE0F1-D13A-4F86-A963-3A272D3ABA7E} (VacPro.internazionale_ver15) - http://advnt01.com/d...onale_ver15.CAB
  O20 - Winlogon Notify: style2 - C:\WINDOWS\q798281_disk.dll (file missing)
  
  
  
  
• Click the Fix Checked box and EXIT HJT
  
  
• Using Windows Explorer, please locate and DELETE the following files/folders (with all their content), if they are still present:
  
  C:\ms32.exe
  C:\WINDOWS\System32\hp9867.tmp
  C:\WINDOWS\HEL.exe
  C:\Program Files\iRiver<===Folder
  C:\Program Files\Mblkqkw<===Folder
  c:\windows\system32\sryeles.exe
  C:\WINDOWS\System32\temp532.exe
  C:\Program Files\Ebates_MoeMoneyMaker<===Folder
  C:\WINDOWS\q798281_disk.dll
  
  
• Open the smitRem folder
  • Double click the RunThis.bat file to start the tool.
  • Follow the prompts on screen.
  • Wait for the tool to complete and disk cleanup to finish.
  NOTE:The tool will create a log named smitfiles.txt in the root of your drive, eg; Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.
  
  
• Open Ad-aware and do a full scan. Remove all it finds.
  
  
• Run Ewido:
  • Click on scanner
  • Click on Complete System Scan and the scan will begin.
  • NOTE: During some scans with ewido it is finding cases of false positives.
  • You will need to step through the process of cleaning files one-by-one.
  • If ewido detects a file you KNOW to be legitimate, select none as the action.
  • DO NOT select "Perform action on all infections"
  • If you are unsure of any entry found select none for now.
  • When the scan is finished, click the Save report button at the bottom of the screen.
  • Save the report to your desktop
  • Close Ewido
• Next go to Control Panel click Display > Desktop > Customize Desktop > Web > Uncheck "Security Info" if present.
  
  
• REBOOT back into Normal Mode
  
  
• Click the Panda ActiveScan shortcut
  • Do a full system scan.
  • Make sure the autoclean box is checked!
• Save the scan log and post it along with a new HijackThis Log, the contents of the smitfiles.txt log and the Ewido Log by using Add Reply.

Let me know if any problems persist.

Regards,

Trevuren

[monkey79]

Hi,

Please find below the relevant scan logs from following your instructions.

SMITREM LOG

smitRem log file
version 2.3

by noahdfear

The current date is: 07/08/2005
The current time is: 0:11:27.53

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Pre-run Files Present


~~~ Program Files ~~~



~~~ Shortcuts ~~~



~~~ Favorites ~~~



~~~ system32 folder ~~~

intell32.exe
oleext.dll
wppp.html
intmonp.exe
ole32vbs.exe
msole32.exe
shnlog.exe
intmon.exe
hhk.dll
logfiles


~~~ Icons in System32 ~~~



~~~ Windows directory ~~~

uninstIU.exe
sites.ini


~~~ Drive root ~~~

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Post-run Files Present


~~~ Program Files ~~~



~~~ Shortcuts ~~~



~~~ Favorites ~~~



~~~ system32 folder ~~~



~~~ Icons in System32 ~~~



~~~ Windows directory ~~~



~~~ Drive root ~~~



~~~ Wininet.dll ~~~

CLEAN!


EWIDO REPORT

---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 11:23:06, 07/08/2005
+ Report-Checksum: A9E76080

+ Scan result:

HKLM\SOFTWARE\Classes\Interface\{8C53BD8E-B12D-4C8F-AD0E-C9DDC39D1273} -> Spyware.SecondThought : Cleaned with backup
HKLM\SOFTWARE\Classes\PROTOCOLS\Name-Space Handler\res -> Spyware.WebSearch : Cleaned with backup
HKLM\SOFTWARE\Classes\TypeLib\{5E594162-60A9-487D-84B8-DBDD716CB862} -> Spyware.VirtualBouncer : Cleaned with backup
HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\ins -> Spyware.WebRebates : Cleaned with backup
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\DisplayUtility -> Spyware.Delfin : Cleaned with backup
HKLM\SOFTWARE\motoin -> Spyware.Delfin : Cleaned with backup
HKLM\SOFTWARE\Mvu -> Spyware.Delfin : Cleaned with backup
HKU\S-1-5-21-173008773-608057341-1779672970-1006\Software\Mvu -> Spyware.Delfin : Cleaned with backup
C:\Documents and Settings\DAN JENNA\Cookies\dan [email protected][2].txt -> Spyware.Cookie.Yieldmanager : Cleaned with backup
C:\Documents and Settings\DAN JENNA\Cookies\dan jenna@burstnet[2].txt -> Spyware.Cookie.Burstnet : Cleaned with backup
C:\Documents and Settings\DAN JENNA\Cookies\dan [email protected][2].txt -> Spyware.Cookie.Clickzs : Cleaned with backup
C:\Documents and Settings\DAN JENNA\Cookies\dan [email protected][2].txt -> Spyware.Cookie.Clickzs : Cleaned with backup
C:\Documents and Settings\DAN JENNA\Cookies\dan [email protected][1].txt -> Spyware.Cookie.Masterstats : Cleaned with backup
C:\Documents and Settings\DAN JENNA\Cookies\dan [email protected][1].txt -> Spyware.Cookie.Clickzs : Cleaned with backup
C:\Documents and Settings\DAN JENNA\Cookies\dan [email protected][2].txt -> Spyware.Cookie.Clickzs : Cleaned with backup
C:\Documents and Settings\DAN JENNA\Cookies\dan [email protected][1].txt -> Spyware.Cookie.Myaffiliateprogram : Cleaned with backup
C:\Documents and Settings\KATE FLEMING\Cookies\kate [email protected][1].txt -> Spyware.Cookie.Yieldmanager : Cleaned with backup
C:\Documents and Settings\KATE FLEMING\Desktop\temp532.exe -> TrojanDownloader.PlayGames.e : Cleaned with backup
C:\Documents and Settings\KATE FLEMING\Local Settings\Temporary Internet Files\Content.IE5\KP2N85MB\uk_ge[1].exe -> TrojanDownloader.PlayGames.e : Cleaned with backup
C:\Program Files\Hijackthis\backups\backup-20050807-000046-743.dll -> Trojan.Puper.g : Cleaned with backup
C:\Program Files\Microsoft AntiSpyware\Quarantine\8469FF3A-EA74-4875-AF94-08544F\5E8DADAB-FEB0-450C-A547-7ECC19 -> TrojanDownloader.Small.asf : Cleaned with backup
C:\Program Files\Microsoft AntiSpyware\Quarantine\8469FF3A-EA74-4875-AF94-08544F\DF288DA3-D1B4-49F7-903F-EAB61E -> TrojanDownloader.Small.asf : Cleaned with backup
C:\Program Files\Microsoft AntiSpyware\Quarantine\DC26D323-5299-4C5C-B8F2-7DA6E8\A05E323E-2782-41CD-9973-9DBB65 -> Spyware.VirtualBouncer : Cleaned with backup
C:\WINDOWS\system32\intmon.exe.tcf -> Trojan.Puper.aj : Cleaned with backup


::Report End


---------------------------------------------------------------------------------

PANDA LOG (Please note that at end it did not give me an option to delete these and I did not see an autoclean box at the beginning - do i need to find these manually and delete?)


Incident Status Location

Spyware:spyware/whazit No disinfected C:\WINDOWS\SYSTEM32\fiz1
Spyware:spyware/betterinet No disinfected C:\WINDOWS\SYSTEM32\in10b6s.dll
Dialer:dialer.bmc No disinfected C:\DOCUMENTS AND SETTINGS\DAN JENNA\START MENU\SurfYa.com.lnk
Adware:adware/cws.searchmeup No disinfected C:\new.exe
Adware:adware/twain-tech No disinfected C:\WINDOWS\satmat.ini
Adware:adware/sahagent No disinfected C:\WINDOWS\unstall.exe
Adware:adware/imgiant No disinfected C:\PROGRAM FILES\joystick networks
Adware:adware/myway No disinfected C:\PROGRAM FILES\MyWay
Adware:adware/ncase No disinfected C:\WINDOWS\SYSTEM32\FLEOK
Adware:adware/sidesearch No disinfected C:\DOCUMENTS AND SETTINGS\DAN JENNA\APPLICATION DATA\Lycos
Dialer:dialer.asl No disinfected HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\MODULEUSAGE\C:/WINDOWS/DOWNLOADED PROGRAM FILES/INTERNAZIONALE_VER15.OCX
Spyware:spyware/media-motor No disinfected Windows Registry
Dialer:Dialer.BKJ No disinfected C:\Program Files\Hijackthis\backups\backup-20050807-000046-382.inf
Adware:Adware/nCase No disinfected C:\Program Files\Microsoft AntiSpyware\Quarantine\8469FF3A-EA74-4875-AF94-08544F\10FA548F-76E4-42D3-AB2F-ABF74F
Spyware:Spyware/Media-motor No disinfected C:\WINDOWS\Downloaded Program Files\m67m.inf
Spyware:Spyware/BetterInet No disinfected C:\WINDOWS\inf\biini.inf
Adware:Adware/Transponder No disinfected C:\WINDOWS\inf\polmx2.inf
Spyware:Spyware/BetterInet No disinfected C:\WINDOWS\inf\satmat.inf
Adware:Adware/IPInsight No disinfected C:\WINDOWS\satmat.ini
Virus:Trj/Multidropper.AEK Disinfected C:\WINDOWS\system32\in10b6s.dll
Spyware:Spyware/Media-motor No disinfected C:\WINDOWS\unstall.exe -------------------------------------------------------------------------

HJT LOG FILE

Logfile of HijackThis v1.99.1
Scan saved at 16:33:05, on 07/08/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\PackethSvc.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Dit.exe
C:\Program Files\iTunes\Kates itunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Intuwave Ltd\Shared\mRouterRunTime\mRouterConfig.exe
C:\Program Files\Motorola\Motorola Desktop Suite\DesktopSuite.exe
C:\Program Files\Intuwave Ltd\Shared\mRouterRunTime\mRouterRuntime.exe
C:\PROGRA~1\Symbian\Shared\SYMBIA~1\SYMBIA~1.EXE
C:\PROGRA~1\Symbian\Shared\SYMBIA~1\SCBAL.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.freeserve.co.uk
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = www.google.co.uk
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = www.thesun.co.uk
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = www.thesun.co.uk
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\Userinit.exe
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll (file missing)
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\K-Lite Codec Pack\real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Dit] Dit.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\Kates itunes\iTunesHelper.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: LG SyncManager.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Motorola Desktop Suite mRouter Config.lnk = C:\Program Files\Intuwave Ltd\Shared\mRouterRunTime\mRouterConfig.exe
O4 - Global Startup: Motorola Desktop Suite.lnk = C:\Program Files\Motorola\Motorola Desktop Suite\DesktopSuite.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE (file missing)
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.co.uk
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...free/asinst.cab
O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.ao.../ampx_en_dl.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Virtual NIC Service (PackethSvc) - America Online, Inc. - C:\WINDOWS\System32\PackethSvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\Sptisrv.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe


-------------------------------------------------

I just tried the net and I have been able to change the home page and been able to access ebay (as it wouldn't let us on there)! phew

Many thanks for all your help and patience. Let me know if you can see anything in the logs that you think I need to remove.

Thanks.

Monkey79

[Trevuren]

1. Please download the Killbox.
Unzip it to the desktop but do NOT run it yet.

2. Copy the following items to a Notepad file and save it to your desktop! We will need the file later.

C:\WINDOWS\SYSTEM32\fiz1
C:\WINDOWS\SYSTEM32\in10b6s.dll
C:\DOCUMENTS AND SETTINGS\DAN JENNA\START MENU\SurfYa.com.lnk
C:\new.exe
C:\WINDOWS\satmat.ini
C:\WINDOWS\unstall.exe
C:\PROGRAM FILES\joystick networks
C:\PROGRAM FILES\MyWay
C:\WINDOWS\SYSTEM32\FLEOK
C:\DOCUMENTS AND SETTINGS\DAN JENNA\APPLICATION DATA\Lycos
Dialer:dialer.asl
C:\WINDOWS\Downloaded Program Files\m67m.inf
C:\WINDOWS\inf\biini.inf
C:\WINDOWS\inf\polmx2.inf
C:\WINDOWS\inf\satmat.inf


3. Reboot into Safe Mode by restarting your computer and pressing F8 as your computer is booting up. Then select the Safe Mode option.

4. Once in Safe Mode, please run Killbox.

5. Select "Delete on Reboot".

6. Open the text file , and copy the file names to the clipboard by highlighting them and pressing Control-C:

7. Return to Killbox, go to the File menu, and choose "Paste from Clipboard".

8. Click the red-and-white "Delete File" button. Click "Yes" at the Delete on Reboot prompt. Click "No" at the Pending Operations prompt.

9. If your computer does not restart automatically, please restart it manually.

10. Finally, run HijackThis, click SCAN, produce a LOG and POST it in this thread for review.

Regards,

Trevuren

[monkey79]

Hi,

Here is the latest HJT log after running Killbox again.


Logfile of HijackThis v1.99.1
Scan saved at 18:42:44, on 14/08/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\Dit.exe
C:\Program Files\iTunes\Kates itunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Intuwave Ltd\Shared\mRouterRunTime\mRouterConfig.exe
C:\Program Files\Intuwave Ltd\Shared\mRouterRunTime\mRouterRuntime.exe
C:\Program Files\Motorola\Motorola Desktop Suite\DesktopSuite.exe
C:\WINDOWS\System32\PackethSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\PROGRA~1\Symbian\Shared\SYMBIA~1\SYMBIA~1.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\PROGRA~1\Symbian\Shared\SYMBIA~1\SCBAL.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Hijackthis\HijackThis.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\System32\msiexec.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.thesun.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.freeserve.co.uk
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = www.google.co.uk
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = www.thesun.co.uk
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = www.thesun.co.uk
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\Userinit.exe
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll (file missing)
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\K-Lite Codec Pack\real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Dit] Dit.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\Kates itunes\iTunesHelper.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [THGuard] "C:\Program Files\TrojanHunter 4.2\THGuard.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: LG SyncManager.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Motorola Desktop Suite mRouter Config.lnk = C:\Program Files\Intuwave Ltd\Shared\mRouterRunTime\mRouterConfig.exe
O4 - Global Startup: Motorola Desktop Suite.lnk = C:\Program Files\Motorola\Motorola Desktop Suite\DesktopSuite.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.co.uk
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...free/asinst.cab
O16 - DPF: {FE0BD779-44EE-4A4B-AA2E-743C63F2E5E6} (IWinAmpActiveX Class) - http://pdl.stream.ao.../ampx_en_dl.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Virtual NIC Service (PackethSvc) - America Online, Inc. - C:\WINDOWS\System32\PackethSvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\Sptisrv.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

Thanks,

Monkey79

[Trevuren]

Your log looks good. If you have no more malware-related problems that you are aware of, just give me the OK and we can start the final but essential cleanup procedures.

Trevuren

[monkey79]

Hiya,

Yep the computer seems to be running all fine now, so final clean up instructions would be much appreciated.

Thanks,

Monkey79

[Trevuren]

Congratulations, your log shows that your SYSTEM IS CLEAN

There are a few things you must do once you are completely clean:

1. Re-hide your System Files and Folders to prevent any future accidents.

2. Cleanup the leftovers. Download CleanUP! - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.

3. Reset and Re-enable your System Restore to remove bad files from the backup that Windows makes as no program is able to clean those files:

TO DISABLE SYSTEM RESTORE

• Right-click "My Computer", and then left click "Properties".
• Left click on "System Restore Tab"
• Check box beside "Turn Off System Restore"
• Left click on "Apply"

TO ENABLE SYSTEM RESTORE

• Remove check mark from "Turn Off System Restore"
• Click on "Apply"

Here are some tips to reduce the potential for spyware infection in the future:

Make sure you keep your Windows OS current by visiting Windows update
regularly to download and install any critical updates and service packs. With out these you are leaving the backdoor open.

I strongly recommend installing the following applications:

• Spywareblaster <= SpywareBlaster will prevent spyware from being installed.
• Spywareguard <= SpywareGuard offers realtime protection from spyware installation attempts.
• How to use Ad-Aware to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Ad-Aware.
• How to use Spybot to remove Spyware <= If you suspect that you have spyware installed on your computer, here are instructions on how to download, install and then use Spybot. Similar to Ad-Aware, I strongly recommend both to catch most spyware.

To protect yourself further:

• Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
• MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
• Google Toolbar <= Get the free google toolbar to help stop pop up windows.

And also see TonyKlein's good advice
So how did I get infected in the first place? (My Favorite)

Regards,

Trevuren

[Trevuren]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.