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need help with malware removal [CLOSED]


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#16
skate_punk_21

skate_punk_21

    Malware Removal Expert

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  • 1,049 posts
hard to say at this point... Its entirely possible.
Do you have a firewall installed??
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#17
IanK

IanK

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Windows firewall.
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#18
IanK

IanK

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Object "YourSiteBar Spyware/Adware" found in File System! Action Taken: No Action Taken.
Object "Power scan Spyware/Adware" found in File System! Action Taken: No Action Taken.
Object "ISearchTech.ISTdownloader Spyware/Adware" found in File System! Action Taken: No Action Taken.
Object "iSearch Spyware/Adware" found in File System! Action Taken: No Action Taken.
Entry "HKLM\Software\Microsoft\Windows\CurrentVersion\SharedDlls" refers to invalid object "C:\DOCUME~1\Owner\LOCALS~1\Temp\DellSupport.EXE". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{00014C0D-B007-4448-B89B-4EC3E857961D}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\media\CDDBCO~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{09E6F477-C3C3-4636-8BFD-2DDB36147FEC}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\MYCALE~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{0C5D39B0-460B-11D4-ADE1-0050DACD3DB9}" refers to invalid object "C:\Program Files\Musicmatch\Musicmatch Jukebox\MMRadioEngine.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{0FE9096F-7F7A-4e40-857C-E48A53440DFE}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\MYCALE~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{10F34E64-BBB2-11D6-8A17-00E029570A3E}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\sa.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{1167C47F-01F9-4C08-8564-1D6C9BAAFB60}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\media\PATHFI~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{17BF74FD-69AF-4BD5-A982-EA6DE6F3449C}" refers to invalid object "C:\Program Files\Shareaza\Plugins\MediaPlayer.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{18477169-4752-41DC-AB0F-C50EBA75641D}" refers to invalid object "C:\PROGRA~1\COMMON~1\aolshare\pictures\YGPWz.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{1853e19a-4e54-4190-8deb-2e1cc947cd60}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\axtrack.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{189504B8-50D1-4AA8-B4D6-95C8F58A6414}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\sb.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{1CB749C0-81EC-484E-B82C-ADD141FC6415}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\media\xanthe.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{1EF2E5CB-646F-4F85-A355-8E328652CA60}" refers to invalid object "C:\PROGRA~1\MUSICM~1\MUSICM~3\MMFWCtrl.ocx". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{205D2DFB-BBAD-4DC4-A0BB-CDA12A1639CE}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\media\phobos.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{2294C466-0D91-4689-9762-C1E92CF079BB}" refers to invalid object "C:\Program Files\Musicmatch\Musicmatch Jukebox\SkinMgr.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{229b78d5-38f5-11d5-9001-00c04f4c3b9f}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\media\CDDBCO~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{229b78df-38f5-11d5-9001-00c04f4c3b9f}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\media\CDDBCO~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{229b78e0-38f5-11d5-9001-00c04f4c3b9f}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\media\CDDBCO~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{229b78e1-38f5-11d5-9001-00c04f4c3b9f}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\media\CDDBCO~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{229b78e2-38f5-11d5-9001-00c04f4c3b9f}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\media\CDDBCO~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{23AA6EBC-86AA-11D2-8F58-00E02916007D}" refers to invalid object "C:\PROGRA~1\MUSICM~1\MUSICM~3\mmjbctrl.ocx". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{23AA6EBD-86AA-11D2-8F58-00E02916007D}" refers to invalid object "C:\PROGRA~1\MUSICM~1\MUSICM~3\mmjbctrl.ocx". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{27855D52-0913-4F88-A8CC-343D374E7CC9}" refers to invalid object "C:\PROGRA~1\MUSICM~1\MUSICM~3\MMFWCtrl.ocx". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{2BAE89B0-68EF-4fab-AFF7-1E486D93F9EB}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\ae.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{394011F0-6D5C-42a3-96C6-24B9AD6B010C}" refers to invalid object "C:\Program Files\Shareaza\Plugins\MediaPlayer.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{399CB6C4-7312-11D2-B4D9-00105A0422DF}" refers to invalid object "C:\PROGRA~1\MUSICM~1\MUSICM~3\HHACTI~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{42F2C9BA-614F-47c0-B3E3-ECFD34EED658}" refers to invalid object "C:\WINDOWS\Downloaded Program Files\ysbactivex.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{4956C5F5-D9A8-4CBB-8994-F53CF55CFDF5}" refers to invalid object "C:\Program Files\Shareaza\Plugins\ImageServices.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{4E97BE17-3300-4A4F-B380-5988DD771F1F}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\media\ares.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{5145942E-41DF-4658-B7C4-089F48E84A75}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\axtrack.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{5788DAE8-4B72-4BE6-89A0-1E6123E4CBC2}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\media\cerberus.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{57C368A7-F2E9-48C6-B0E2-C201751383C1}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\media\phobos.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{591A5CFF-3172-4020-A067-238542DDE9C2}" refers to invalid object "C:\Program Files\Shareaza\Plugins\MediaPlayer.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{5E6309F2-9971-4683-9445-F548E81BEC07}" refers to invalid object "C:\Program Files\Shareaza\Plugins\ImageServices.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{61E15DE7-D229-4eb3-A460-40DCDDA60DA7}" refers to invalid object "C:\Program Files\AOL 9.0\abui.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{63435828-E10D-42d5-8859-C94796B7C22D}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\MYCALE~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{639A19DD-1D97-4A6E-A0D1-01E04FED563F}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\media\phobos.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{6AD3B5BD-9A96-4ca2-9455-2034D05EB134}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\MYCALE~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{6B58B5DC-7405-11D2-8F58-00E02916007D}" refers to invalid object "C:\PROGRA~1\MUSICM~1\MUSICM~3\mmjbctrl.ocx". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{6B58B5DD-7405-11D2-8F58-00E02916007D}" refers to invalid object "C:\PROGRA~1\MUSICM~1\MUSICM~3\mmjbctrl.ocx". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{6B58B5E0-7405-11D2-8F58-00E02916007D}" refers to invalid object "C:\PROGRA~1\MUSICM~1\MUSICM~3\mmjbctrl.ocx". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{6B58B5E1-7405-11D2-8F58-00E02916007D}" refers to invalid object "C:\PROGRA~1\MUSICM~1\MUSICM~3\mmjbctrl.ocx". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{6B58B5E4-7405-11D2-8F58-00E02916007D}" refers to invalid object "C:\PROGRA~1\MUSICM~1\MUSICM~3\mmjbctrl.ocx". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{6B58B5E5-7405-11D2-8F58-00E02916007D}" refers to invalid object "C:\PROGRA~1\MUSICM~1\MUSICM~3\mmjbctrl.ocx". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{7C9688C3-7279-474D-ABA5-A632373D2CDB}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\media\phobos.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{84268CDA-5AE9-409C-94E9-B6FEB4B5A123}" refers to invalid object "C:\PROGRA~1\MUSICM~1\MUSICM~3\MMFWCtrl.ocx". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{84CBABC2-D3BE-4EEF-8394-121FAC215CEF}" refers to invalid object "C:\PROGRA~1\COMMON~1\aolshare\pictures\YGPPIC~3.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{88E729D6-BDC1-11D1-BD2A-00C04FB9603F}" refers to invalid object "fde.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{8AB5F344-B600-11D6-8A15-00E029570A3E}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\sa.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{943742F6-3A40-43FF-97F4-A1750D97B200}" refers to invalid object "C:\PROGRA~1\COMMON~1\aolshare\pictures\YGPPIC~3.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{959F94FD-DD1E-11D2-B559-00105A0422DF}" refers to invalid object "C:\PROGRA~1\MUSICM~1\MUSICM~3\HHACTI~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{98BFD494-F6AD-4794-9038-832C0654CC43}" refers to invalid object "C:\PROGRA~1\COMMON~1\aolshare\pictures\YGPUPF.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{9AA8DF47-B8FE-47da-AB1A-2DAA0DA0B646}" refers to invalid object "C:\Program Files\Shareaza\Plugins\MediaPlayer.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{9F62797E-1249-4596-9FF7-AC6D851A542A}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\MYCALE~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{A105BD70-BF56-4D10-BC91-41C88321F47C}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\media\phobos.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{A4F1E383-B493-4580-8DB6-5CC89CBAAC53}" refers to invalid object "C:\Program Files\Shareaza\Plugins\SkinScanSKS.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{A8ABE123-FAC4-41c1-ABA3-051B6F112B83}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\MYCALE~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{A98ABF1C-107C-44E7-9254-2C3FF435D0C2}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\sb.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{AD41621C-A2DD-487D-A24B-8BE40116A5A3}" refers to invalid object "C:\PROGRA~1\COMMON~1\aolshare\pictures\YGPPIC~3.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{ADC4FE5F-9ACA-4551-8AD1-7B1DEF9D6BE8}" refers to invalid object "C:\PROGRA~1\MUSICM~1\MUSICM~3\MMFWCtrl.ocx". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{AED456C4-4866-4420-863F-35767EBED514}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\media\phobos.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{B3E7BCF9-05C8-4233-BA88-37FDA4AD3147}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\MYCALE~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{B4F80028-5714-4B7B-B9B1-5748B204799A}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\media\phobos.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{B617F87F-1856-43BC-ADEB-C43922F7A575}" refers to invalid object "C:\PROGRA~1\MUSICM~1\MUSICM~3\MMFWCtrl.ocx". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{B6F041A2-48B9-4d3f-A91D-90E17C505FD3}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\MYCALE~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{B9F3009B-976B-41C4-A992-229DCCF3367C}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\axtrack.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{BBE1C463-3DBE-4b29-976B-E1C75AFE1EDF}" refers to invalid object "C:\Program Files\Musicmatch\MUSICMATCH Music Services\MMDRMCtrlObj.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{bc8a96c4-3909-11d5-9001-00c04f4c3b9f}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\media\CDDBCO~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{bc8a96c5-3909-11d5-9001-00c04f4c3b9f}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\media\CDDBCO~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{bc8a96c6-3909-11d5-9001-00c04f4c3b9f}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\media\CDDBCO~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{bc8a96c7-3909-11d5-9001-00c04f4c3b9f}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\media\CDDBCO~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{bc8a96c8-3909-11d5-9001-00c04f4c3b9f}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\media\CDDBCO~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{BF00DBCC-90A2-4f46-8171-7D4F929D035F}" refers to invalid object "C:\Program Files\Shareaza\Plugins\MediaPlayer.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{C3B7B25C-6B8B-481A-BC48-59F9A6F7B69A}" refers to invalid object "C:\Program Files\Shareaza\Plugins\MediaPlayer.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{C3DB19A6-D5A2-11D2-8F58-00E02916007D}" refers to invalid object "C:\PROGRA~1\MUSICM~1\MUSICM~3\mmjbctrl.ocx". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{CE0E7204-D82C-4273-8A70-919963F4CFE0}" refers to invalid object "C:\PROGRA~1\MUSICM~1\MUSICM~3\MMFWCtrl.ocx". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{D07E630D-A850-4f11-AD29-3D3848B67EFE}" refers to invalid object "C:\Program Files\Shareaza\Plugins\MediaPlayer.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{D326DC3B-8ADF-456A-B1B7-8A9E37704C60}" refers to invalid object "C:\PROGRA~1\MUSICM~1\MUSICM~3\MMFWCtrl.ocx". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{D427C22F-23FB-4E51-A8B8-70F2036ED3BA}" refers to invalid object "C:\Program Files\Shareaza\Plugins\ImageServices.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{D465B936-C361-4417-9AC5-35167066F84B}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\media\phobos.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{D670D0B3-05AB-4115-9F87-D983EF1AC747}" refers to invalid object "C:\PROGRA~1\COMMON~1\aolshare\pictures\YGPPIC~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{D9F99C6B-A3A6-11D4-AF64-444553546170}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\media\phobos.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{DA3C177A-D1DA-47f2-BBF0-E9710CA7253F}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\MYCALE~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{E0CB08CE-AB3D-4779-9C77-62A439BFE6C3}" refers to invalid object "C:\PROGRA~1\COMMON~1\aolshare\pictures\YGPPIC~4.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{E3852604-B619-11d6-94EC-00047521F020}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\media\nmpxchat\nmpxchat.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{E981D791-F499-4837-A483-5AB22F1C548F}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\media\phobos.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{EB511AE4-87FE-4EFB-91A3-428B2F2601F7}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\media\phobos.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{EFAC012B-2A65-4D0B-9237-ADBADD94DFE9}" refers to invalid object "C:\PROGRA~1\MUSICM~1\MUSICM~3\MMFWCtrl.ocx". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{F0FDBF9F-63BF-4BFB-A3DB-E7B7FCF3F7DE}" refers to invalid object "C:\Program Files\Musicmatch\Musicmatch Jukebox\directorps.dll". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{F1DD8F2C-1A49-40F0-9649-ACB3AB7AF86A}" refers to invalid object "C:\PROGRA~1\MUSICM~1\MUSICM~3\MMFWCtrl.ocx". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{F4F30C01-A7B4-492e-943E-58A7CF2D9DD6}" refers to invalid object "C:\PROGRA~1\AOL9~1.0\MYCALE~1.DLL". Action Taken: No Action Taken.
Entry "HKCR\CLSID\{FB215E25-F536-4B36-8262-ECF59601FAC1}" refers to invalid object "C:\PROGRA~1\MUSICM~1\MUSICM~3\MMFWCtrl.ocx". Action Taken: No Action Taken.
Entry "HKCR\ComPlusMetaData.MsCorHost" refers to invalid object "{727CDF4F-3BA0-11D3-8738-00C04F79ED0D}". Action Taken: No Action Taken.
Entry "HKCR\ComPlusMetaData.MsCorHost.2" refers to invalid object "{727CDF4F-3BA0-11D3-8738-00C04F79ED0D}". Action Taken: No Action Taken.
Entry "HKCR\Shareaza.SkinInfoExtractor.1" refers to invalid object "{0EEDB912-C5FA-486F-8334-57288578C627}". Action Taken: No Action Taken.
Entry "HKCR\SymWriter.pdb" refers to invalid object "{520DC67A-752E-11D3-8D56-00C04F680B2B}". Action Taken: No Action Taken.
Entry "HKCR\XceedSoftware.XceedFtp" refers to invalid object "{FF8DA190-3574-11D4-8068-0060082AE372}". Action Taken: No Action Taken.
Entry "HKCR\XceedSoftware.XceedFtp.1" refers to invalid object "{FF8DA190-3574-11D4-8068-0060082AE372}". Action Taken: No Action Taken.
  • 0

#19
skate_punk_21

skate_punk_21

    Malware Removal Expert

  • Retired Staff
  • 1,049 posts
Nothing to be seen there...
Lets try these few things and see what happens...

1. Please turn of Windows Firewall
  • go to "start" | "Control Panel"
  • you may have to change the setting on the left to view classic mode
  • double click windows firewall
  • Select "Off" then click "Ok"

    2. Please Download Hoster
    Open up the Host program.
    [list]
  • Make sure that the "make hosts writable?" button in the upper right corner is enabled.
  • Click back up Host files
  • then click Restore orginal host files
  • then click the "make host Read Only?" button in the upper right corner.
  • close program
3. With all browser windows closed, Go to Start->Run and copy and paste each of the following, hitting ok after each:

regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll

Reboot, then try getting your updates again.
  • 0

#20
IanK

IanK

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  • 14 posts
Downloaded Hoster, copied & pasted all (regsvr32 softpub.dll).
Still can't access updates for adaware, Spydoctor, e-mail etc.
Do I turn back on windows firewall??
Will I have to contact internet provider or do I need to use recoverer disks, but I will likely loose a lot of things???
  • 0

#21
skate_punk_21

skate_punk_21

    Malware Removal Expert

  • Retired Staff
  • 1,049 posts
This will seem wierd but there are nearly no other options:

Please uninstall Any Norton / Symantec products you may have on your computer, Via "start | Control Panel | Add/remove programs"

- once we resolve this problem we can discuss reinstallation and/or aternative security measures
  • 0

#22
IanK

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I have removed Symatec/Norton programs.
  • 0

#23
skate_punk_21

skate_punk_21

    Malware Removal Expert

  • Retired Staff
  • 1,049 posts
Any improvements? Can you successfully update your products and access your various secure accounts?
  • 0

#24
IanK

IanK

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No such luck, no updates & no e-mail. MSN messenger won't connect etc. etc.
I haven't had the computer that long, kind of frustrating.
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#25
skate_punk_21

skate_punk_21

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OK IanK,
we have exhausted my knowledge of connection troubleshooting. But I dont reccomend giving up yet, its time i sent you to meet our wonderful "Windows Support" techies!
But before you leave I wold like you to either re-install your Norton Product or check out the free alternative I have listed towards the Bottom, for now just a few house keeping measures...


System Restore
Turn off System Restore by Clicking Start > right-click My Computer and then click Properties. Click the System Restore tab > Check "Turn off System Restore" or "Turn off System Restore on all drives". Click Apply. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this. Click OK.

Reboot your System.

Turn on System Restore by Clicking Start. Right-click My Computer, and then click Properties. Click the System Restore tab. Uncheck "Turn off System Restore" or "Turn off System Restore on all drives." Click Apply, and then OK.


Preventative Measures
This is a good time to set up protection against further attacks. Read How Did I Get Infected In The First Place?.

Also Consider...

AntiVirus Solutions Available: As well most antivirus solutions will give you a trial version that you can try out.

Preventative Software
  • SpywareBlaster to help prevent spyware from installing in the first place.
  • SpywareGuard to catch and block spyware before it can execute.
  • IESpy-Ad to block access to malicious websites so you cannot be redirected to them from an infected site or email.
Firewalls
You should also have a good firewall. Here are 3 free ones available for personal use:How is she running now? Any further problems? If not, Good work, and Happy Computing!

Please reply once more so we know you have read these measures, at which point - if you choose - you can go to "Thread Tools" button located at the top, in the blue line above your first post, then select "Problem Resolved".[/color]
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#26
IanK

IanK

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can't even download AVG

Extracting license_us.txt
Extracting readme_us.txt
Extracting avgsetup.exe
Extracting sporder.dll
Extracting files.dat
CRC failed in files.dat
Unexpected end of archive
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#27
skate_punk_21

skate_punk_21

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Have you tried Avast! ?
My companions have never seen that error before, but research from the AVG forums suggest a corrupt download, delete that package and try again...
Have you tried contacting symantec for a new product key?? I've done it once before, it wasnt so bad...

Edited by skate_punk_21, 24 September 2005 - 08:46 PM.

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#28
skate_punk_21

skate_punk_21

    Malware Removal Expert

  • Retired Staff
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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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#29
skate_punk_21

skate_punk_21

    Malware Removal Expert

  • Retired Staff
  • 1,049 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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