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Networking Issues with Windows XP SP2


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#1
maanders378

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Hi All,

I am looking for anyone out there who can help with some ongoing issues I am having related to SP2 installation. Here is what happened...

I installed SP2 and following installation got the blue screen of death and the following error message "Stop: c000135 winsrv was not found". To fix this, I followed Microsoft's instructions
(found here: http://support.micro....com/?id=885523) to repair my system via the recovery window and uninstall SP2.

After doing this, everything seemed ok except that I was missing all of my network connection icons. Again, I turned to microsoft support and was able to fix this issue by following their instructions.
(found here: http://support.microsoft.com/kb/825826)

The one problem I encountered while going through these instructions was that the regsvr32 netshell.dll command issued an error. I thought maybe this was the issue, but do not know how to fix it. Everything else seemed to be ok, and I can now see my network icons.

Now the problem is that I can still not connect to the internet. I am directly connected to a cable modem provided by my ISP. I am 100% sure that the modem is working correctly since everything works fine when it is connected to another computer.

I have also checked the status of the network card. Windows reports that it is operating correctly. I have also checked that all my necessary services are started, and they appear to be.

So, I thought maybe an ipconfig would do the trick. I performed an ipconfig /release and saw that my IP address was set to 0.0.0.0. However, when I did a ipconfig /renew I got a DHCP error and a timeout.

I saw on another forum that the winsockxpfix application helped some people with this issue(if their registry was corrupted or TCP/IP was corrupt). I tried this utility and still see the same results described above.

Any help anyone could provide would be greatly appreciated. I am completely at a loss. Thanks in advance. :tazz:

Marie
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#2
dsenette

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under your lan settings...is your ip set for static or to be configured using dhcp? how was it set before the problems?
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#3
maanders378

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It is set to automatically detect settings (I assume this is through the DHCP). I haven't changed this setting since before my problems began.

One other note...if I look under the Local Area Connection status in my Network Connections, I can see both sent and recieved activity. I don't know what this means in terms of troubleshooting.
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#4
dsenette

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can you ping anything? another computer on the network (by ip or name)? google.com? do you have any clue where your dhcp addresses are assigned from?
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#5
maanders378

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I will try pinging something when I get home. That's where the PC in question is. I do not know where my DHCP address is assigned from. I am using a cable modem provided by my ISP...so I assume my ISP assigns it???
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#6
dsenette

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it probably does....your dhcp is probably assigned from the modem itself...while checking all that other stuff....do an ipconfig /all while youre in there
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#7
maanders378

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Dave,

Thanks for your help so far. Here is the information you requested. ipconfig /all results in the following:

Windows IP Configuration:

Host Name: maanderslt
Primary Dns Suffix:
Node Type: Hybrid
IP Routing Enabled: No
WINS Proxy Enabled: No

Ethernet adapter Local Area Connection:

Connect-specific DNS Suffix:
Description: Broadcom 440x 10/100 Intregrated Controller
Physical Address: 00-0B-DB-17-9E-82
DHCP Enabled: Yes
Autoconfiguration Enabled: Yes
Autoconfiguration IP Address: 169.xxx.xxx.xx
Subnet Mask: 255.xxx.x.x
Default Gateway:

I am not able to ping a host, and there are no other computers on network to try. Pinging google.com results
in the following error message:

"Ping request could not find host. Please check the name and try again."

Any more ideas??? It looks like I am missing a DHCP server address and a DNS Server address, but I don't know how to configure these.

Thanks a bunch.

Marie
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#8
dsenette

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well the biggest problem that i see is that you don't have a default gateway....and...it seems you don't have an actual ip address.

"Autoconfiguration IP Address: 169.xxx.xxx.xx
Subnet Mask: 255.xxx.x.x
"

unless i'm mistaken...this number isn't your ip address....this is just the autoconfiguration location...i could be wrong...
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#9
maanders378

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Yes...I agree that this is the issue. My IP address should be 68.xxx.xxx.xx for my ISP. I would normally reset it using ipconfig /renew, but this command fails because it can not reach the DHCP server, because it does not have any address because I do not have a default gateway set.

So, the question is...does anyone out there know how to fix/set/reset your default gateway??? I have no clue (now that I think the problem is identified) how to actually fix it!!!
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#10
dsenette

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have you tried reseting the cable modem (why i didn't suggest this first i dont know)?

usually you can do this by unplugging it and holding the power button (if ther is one) for about 5 seconds then plugging it back in
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#11
maanders378

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Yep...I have tried that, and it didn't help anything. I think I am going to try reinstalling my network card drivers when I get home.
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#12
dsenette

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that was going to be my next step
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#13
maanders378

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Cool...we are on the same page then. I'll let you know what happens.
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#14
dsenette

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[edit]

Edited by dsenette, 16 August 2005 - 12:54 PM.

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#15
hoganberry

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wow I know above is an old post....but did this get resolved? I have the exact same issue I am trying to resolve now.
Cheers if you can help.

Sharron
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