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CANīT OPEN GMAIL! [CLOSED]


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#1
avelino

avelino

    New Member

  • Member
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  • 1 posts
canīt open īgmail homepage, www; Http; https; etc.................
Used ad-aware, a2 squared, norton and hijackthis.
Hereīs my logfile
Logfile of HijackThis v1.99.1
Scan saved at 12:03:57, on 26-07-2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\Programas\Sygate\SPF\smc.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Programas\Ficheiros comuns\Symantec Shared\ccSetMgr.exe
C:\WINNT\System32\cisvc.exe
C:\WINNT\System32\svchost.exe
C:\Programas\Norton AntiVirus\navapsvc.exe
C:\Programas\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\Programas\Ficheiros comuns\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
C:\WINNT\Explorer.EXE
C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe
C:\WINNT\system32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Programas\Java\jre1.5.0_04\bin\jusched.exe
C:\WINNT\system32\ctfmon.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
C:\Programas\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\WINNT\System32\cidaemon.exe
C:\Programas\eMule\emule.exe
C:\Programas\Internet Explorer\iexplore.exe
C:\DOCUME~1\AVELIN~1\DEFINI~1\Temp\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com.br/0SEPTBR/SAOS01
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.pt/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = http://www.google.pt/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = aac.uc.pt:8080
O1 - Hosts: 213.219.251.78 www.google.com
O1 - Hosts: 213.219.251.78 google.com
O1 - Hosts: 213.219.251.78 www.google.co.uk
O1 - Hosts: 213.219.251.78 google.co.uk
O1 - Hosts: 213.219.251.78 www.google.ca
O1 - Hosts: 213.219.251.78 google.ca
O1 - Hosts: 213.219.251.78 www.google.es
O1 - Hosts: 213.219.251.78 google.es
O1 - Hosts: 213.219.251.78 www.google.de
O1 - Hosts: 213.219.251.78 google.de
O1 - Hosts: 213.219.251.78 www.google.fr
O1 - Hosts: 213.219.251.78 google.fr
O1 - Hosts: 213.219.251.78 www.google.com.au
O1 - Hosts: 213.219.251.78 google.com.au
O1 - Hosts: 213.219.251.79 www.yahoo.com
O1 - Hosts: 213.219.251.79 yahoo.com
O1 - Hosts: 66.218.75.184 mail.yahoo.com
O1 - Hosts: 213.219.251.80 www.msn.com
O1 - Hosts: 213.219.251.80 msn.com
O1 - Hosts: 213.219.251.80 search.msn.com
O1 - Hosts: 213.219.251.80 www.search.msn.com
O1 - Hosts: 213.219.251.80 go.com
O1 - Hosts: 213.219.251.80 www.go.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programas\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AzEntretien Class - {0d2def3a-f4f1-42ec-ac4f-132e7ba6e292} - %SystemRoot%\azentretien.dll (file missing)
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Programas\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Programas\Norton AntiVirus\NavShExt.dll
O2 - BHO: ZToolbar Activator Class - {da7ff3f8-08be-4cac-bc00-94d91c6ae7f4} - C:\WINNT\system32\azesearch4.ocx (file missing)
O3 - Toolbar: AZE Search - {a19ef336-01d4-48e6-926a-fe7e1c747aed} - C:\WINNT\system32\azesearch4.ocx (file missing)
O3 - Toolbar: Barra de Ferramentas MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Programas\MSN Toolbar\01.01.2607.0\pt-br\msntb.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [ccApp] "C:\Programas\Ficheiros comuns\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [NeroCheck] C:\WINNT\system32\NeroCheck.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINNT\system32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Programas\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [CloneCDTray] "C:\Programas\SlySoft\CloneCD\CloneCDTray.exe" /s
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Programas\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Programas\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [NavProtect32] C:\WINNT\system32\SpoolPrinter32.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Programas\Ficheiros comuns\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [msnappau] "C:\Programas\MSN Apps\Updater\01.02.0002.1001\pt-br\msnappau.exe"
O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
O4 - Global Startup: Acrobat Assistant.lnk = C:\Programas\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Programas\Ficheiros comuns\Adobe\Calibration\Adobe Gamma Loader.exe
O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programas\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programas\Java\jre1.5.0_04\bin\npjpi150_04.dll
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windup...bridge-c336.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1121847784812
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1121847761799
O16 - DPF: {D7BF3304-138B-4DD5-86EE-491BB6A2286C} - http://www.azebar.co...l/azesearch.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by24fd.bay24....ex/HMAtchmt.ocx
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\ccSetMgr.exe
O23 - Service: Serviįo administrativo de gestão de discos lógicos (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Programas\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Programas\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Programas\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\FICHEI~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Sygate Personal Firewall Pro (SmcService) - Sygate Technologies, Inc. - C:\Programas\Sygate\SPF\smc.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Programas\Ficheiros comuns\Symantec Shared\Security Center\SymWSC.exe

can anyone help??

Thanks

Avelino
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#2
greyknight17

greyknight17

    Malware Expert

  • Visiting Consultant
  • 16,560 posts
Hi Avenlino and welcome to GTG.

Before you do anything else, please create a folder for HijackThis and put it in a permanent folder (like C:\HJT) instead of the Temp folder. This is required because HijackThis will create backups and we don't want them to be deleted.

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. If you have Windows XP, the search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that 'Search system folders', 'Search hidden files and folders', and 'Search subfolders' are checked.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).

Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work. Make sure to close any open browsers. Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):

O1 - Hosts: 213.219.251.78 www.google.com
O1 - Hosts: 213.219.251.78 google.com
O1 - Hosts: 213.219.251.78 www.google.co.uk
O1 - Hosts: 213.219.251.78 google.co.uk
O1 - Hosts: 213.219.251.78 www.google.ca
O1 - Hosts: 213.219.251.78 google.ca
O1 - Hosts: 213.219.251.78 www.google.es
O1 - Hosts: 213.219.251.78 google.es
O1 - Hosts: 213.219.251.78 www.google.de
O1 - Hosts: 213.219.251.78 google.de
O1 - Hosts: 213.219.251.78 www.google.fr
O1 - Hosts: 213.219.251.78 google.fr
O1 - Hosts: 213.219.251.78 www.google.com.au
O1 - Hosts: 213.219.251.78 google.com.au
O1 - Hosts: 213.219.251.79 www.yahoo.com
O1 - Hosts: 213.219.251.79 yahoo.com
O1 - Hosts: 66.218.75.184 mail.yahoo.com
O1 - Hosts: 213.219.251.80 www.msn.com
O1 - Hosts: 213.219.251.80 msn.com
O1 - Hosts: 213.219.251.80 search.msn.com
O1 - Hosts: 213.219.251.80 www.search.msn.com
O1 - Hosts: 213.219.251.80 go.com
O1 - Hosts: 213.219.251.80 www.go.com
O2 - BHO: AzEntretien Class - {0d2def3a-f4f1-42ec-ac4f-132e7ba6e292} - %SystemRoot%\azentretien.dll (file missing)
O2 - BHO: ZToolbar Activator Class - {da7ff3f8-08be-4cac-bc00-94d91c6ae7f4} - C:\WINNT\system32\azesearch4.ocx (file missing)
O3 - Toolbar: AZE Search - {a19ef336-01d4-48e6-926a-fe7e1c747aed} - C:\WINNT\system32\azesearch4.ocx (file missing)
O4 - HKLM\..\Run: [NavProtect32] C:\WINNT\system32\SpoolPrinter32.exe
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windup...bridge-c336.cab
O16 - DPF: {D7BF3304-138B-4DD5-86EE-491BB6A2286C} - http://www.azebar.co...l/azesearch.cab


Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:

azentretien.dll
C:\WINNT\system32\azesearch4.ocx
C:\WINNT\system32\SpoolPrinter32.exe


Restart and run a new HijackThis scan. Save the log file and post it here.
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#3
greyknight17

greyknight17

    Malware Expert

  • Visiting Consultant
  • 16,560 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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