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cable connection gone half-missing!


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#31
dsenette

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bandedenculer - basically her dhcp isn't assigning an ip or a default gateway.....
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#32
bandedenculer

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Is NIC light solid green indicating no hardware issues?

If the connection is:
INET -> broadband router -> her computer
Chances are she is setup with NAT and not static which means the DHCP server is the router. If it is wireless she might have to allow the MAC of her desktop's NIC. If it is wired, I'd suggest a "hard reset" on the device even though it is apparently leasing an IP to her laptop... Can she access the admin interface on her router via the laptop to check it's settings?

Edited by bandedenculer, 29 July 2005 - 12:42 PM.

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#33
dsenette

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she did...and it's set up for dhcp....the desktop is wired..the laptop is wireless...and it was all working untill recently
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#34
pamarama

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Hey, sorry I've been out of touch; friends are in town for just a couple of days. We've been playing tourist, so I haven't been here to respond to queries.

Sounds like my general sitch has been explained -- it's all in the thread anyway -- but nobody has any other good ideas for a possible next step?

I checked out Dave's chicagotech links last night and found the solution level a little over my head and the first link not completely applicable (e.g., I am running Win2000 and am getting no error messages, and the first link refers to Win XP having a "Limited or No Connectivity" message). I should have a chance this weekend to look around that site more but will have to come back here for instrux on how to follow through with any suggestions I find.

Pam
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#35
trouduc

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I still have plenty of ideas, but the [bleep] staff keeps banning me so I have to start over every time :tazz: Since I can't access the other account, when you sent the attachment to it, I was unable to view it. But by the time you get around to sending it to me again, I'm confident this profile will get banned too so I'm giving up. There are plenty of other online support forums to join that don't ban everybody. Good luck.
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#36
pamarama

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'Kay, I did more poking around and then looked more closely at the router, among other things. Here's today's summary.

a) When the connection was Internet -> cable modem -> router -> desktop *and* e router was installed and operational (i.e., laptop is online), the router's indicator for my desktop wasn't lit, no matter which LAN port I plugged it into.

b) I reset the router (by unplugging and with the reset button -- full reset); no change.

c) I took the router out of the loop by switching the Ethernet cables so the connection was Internet -> cable modem -> desktop (i.e., broadband cable was connected directly to desktop); still no connection, and PC Link indicator wasn't lit on the cable modem. (NB: I used different Ethernet cables, so the problem isn't the cable itself.)

d) I checked the NIC lights (I hadn't actually crawled back there earlier -- just checked through Device Manager), and no lights were lit there, either. (NB: I had uninstalled and reinstalled the card and drivers through Hardware Device Manager the other day, even though it had indicated that the device was working properly.)

e) I replaced the Ethernet card, and now the desktop is back online -- except I have to disable the firewall to do so. (Maybe I'll ask about that in another thread!)

So, thanks for all your suggestions; I'm just happy to be back up.

Pam

Edited by pamarama, 31 July 2005 - 07:42 PM.

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#37
dsenette

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man i'm so glad you got that fixed...this one was starting to get under my skin
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#38
pamarama

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Well, it's just a gladfest! :tazz:

Is it common for Device Manager not to notice an Ethernet card problem, d'ya know?

Pam
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#39
dsenette

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yeah.....that's why i asked about the lights....
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#40
trouduc

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e) I replaced the Ethernet card, and now the desktop is back online -- except I have to disable the firewall to do so. (Maybe I'll ask about that in another thread!)


So far so good, maybe they've stopped banning me woohoo! The XP firewall, some other firewall, or a hardware firewall? (built into router for example) Regular browsing would be on TCP port 80 but you should not need to configure this for a hardware firewall. For software firewalls other than the XP firewall, you may need to allow your browser's executable (iexplore.exe or firefox.exe) or port 80.
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#41
pamarama

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I don't have XP on the desktop; I uninstalled Sygate Personal Firewall (which worked fine before) but also changed router settings to enable that firewall.
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#42
gameguySDJ

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I am currently, suffering these situations as well. I lost all connectivity to my browsers (both ie and firefox). I recently, restored conection, to IE6, but sadly not my favorite broswer, mozillia firefox?!

Moreover, I cant open the firefox icon on the desktop or in the START menu?

any advise would be greatly apprechieted!
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#43
dsenette

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gameguy...don't post inside of another topic....start your own and reference this one as something similar....you'll get help faster
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