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MSN msngr & Hotmail not working on my wireless pc


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#1
madz2004

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please can someone help me!
I've just had a wireless connection put on my PC at home and now I can't log in to hotmail or msn messenger and I can't log into some other pages either. It seems that my computer doesn't think i'm connected at certain points - such as MSN messenger I get the 0x81000301 message and if i try to log in or get to a checkout point on online stores.
Please please please someone help!
Thanks
Madeleine x
email me on [email removed for your protection]

Edited by admin, 11 November 2004 - 09:20 AM.

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#2
admin

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Welcome to GTG Madeleine. Does this only happen when trying to access secure sites (i.e https://)?

If so, try this - with all browser windows closed, Go to Start->Run and copy and paste each of the following, hitting ok after each:
regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll
Reboot, then try to access the sites that were giving you problems again.
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#3
madz2004

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thanks for the reply
I tried everything in ur last post and my computer took ages to reboot so i was hopeful but it still isn't connecting me
it seems to only be secure sites. I can use sites such as this one fine.
If u have any more info
please email
edit: email removed for your privacy
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#4
Catlady125

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I'm in the same boat w/Madz2004. Sooooo frustrating. Spent hours with Microsoft, Motorola (my new wireless Network) and my ISP Digitalpath. Still can't access secure sites after trying all their 'fixes'. Any help would be so much appreciated.
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#5
Hemal

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Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.



catlady- please post your own topic due to the fact that each problems usually come from different sources
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#6
madz2004

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Thanks again for your help
here is the log
the last three things on this log are my attempts at trying to add hotmail as a trusted site! (some advise I got from another site)
any help is much appreciated
Thanks
Madeleine

Logfile of HijackThis v1.98.2
Scan saved at 21:45:03, on 12/11/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\WINDOWS\system32\slserv.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Virtual CD v4 SDK\system\vcssecs.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\madeleine\Local Settings\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
O2 - BHO: NavErrRedir Class - {00D6A7E7-4A97-456f-848A-3B75BF7554D7} - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.02.3000.1002\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [BTUSRBDG] BtUsrBdg.exe
O4 - HKLM\..\Run: [bcmwltry] bcmwltry.exe
O4 - HKLM\..\Run: [removecpl] RemoveCpl.exe
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O15 - Trusted Zone: http://*.hotmail.com
O15 - Trusted Zone: http://login.passport.net
O15 - Trusted Zone: http://download.windowsupdate.com
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#7
coachwife6

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Your log doesn't look that bad. I would fix this entry.

Go into add/remove programs and delete anything that says "keenvalue" (without the quotes)

You may wish to print out a copy of these instructions to follow while you complete this procedure.

Please save Hijack This in a permanent folder (i.e. C:\HJT). This ensures backups are saved and accessible.

Please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an X in the boxes, only next to these following items, then click fix checked.

O2 - BHO: NavErrRedir Class - {00D6A7E7-4A97-456f-848A-3B75BF7554D7} - (no file)

The next option is up to you, but I personally don't want anything in my trusted zone. This is off of www.bleepingcomputer.com

"Internet Explorers security is based upon a set of zones. Each zone has different security in terms of what scripts and applications can be run while using that zone. It is also possible to add domains to particular zones, so that if you are browsing in a domain that is part of a zone that has low security, then you will be allowed to run scripts, potentially dangerous ones, from that web site."

If you don't want them, you can check them in the hijack this log.

O15 - Trusted Zone: http://*.hotmail.com
O15 - Trusted Zone: http://login.passport.net
O15 - Trusted Zone: http://download.windowsupdate.com

Download Ad-aware from: http://www.geekstogo...n=download&id=5

Install the program and launch it.

First, in the main window, look in the bottom right corner and click on Check for updates now and download the latest reference files.

Next, we need to configure Ad-aware for a full scan.

-> Click on the Gear icon (second from the left) to access the preferences/settings window

1. In the General window make sure the following are selected:
  • Automatically save log-file
  • Automatically quarantine objects prior to removal
  • Safe Mode (always request confirmation)
2. Click on the Scanning button on the left and select :
  • Scan Within Archives
  • Scan Active Processes
  • Scan Registry
  • Deep Scan Registry
  • Scan my IE favorites for banned URL’s
  • Scan my Hosts file
  • Under Click here to select drives + folders, choose:
  • All of your hard drives
-> Click on the Advanced button on the left and select:
  • Include additional process information
  • Include additional file information
  • Include environment information
  • Include additional object details
-> Click the Tweak button and select:
  • Under the Scanning Engine:
    • Unload recognized processes during scanning
    • Include basic Ad-aware settings in logfile
    • Include additional Ad-aware settings in logfile
  • Under the Cleaning Engine:
    • Let Windows remove files in use at next reboot
-> Click on Proceed to save the settings.

-> Click Start and on the next screen choose Activate in-depth Scan at the bottom of the page and then choose:
  • Use Custom Scanning Options
-> Click Next and Ad-aware will scan your hard drive(s) with the options you have selected.

-> Save the log file when it asks and then click Finish

-> When finished, mark everything for removal and get rid of it. (Right-click the window and choose Select All from the drop down menu and click Next).

Please delete your temporary files. Double Click My Computer (WinXP: Navigate to Start --->My Computer)
You will see an icon representing your harddrive (most likely C: Drive) Right Click on the hard drive icon and click Properties at the
bottom of the fly out window. One the very first tab (General) you will see a button labeled "Disk Cleanup"...click that button.
Make sure the following are checked:
Downloaded Program Files
Temporary Internet Files and
Recycle Bin

Click OK and Disk Cleanup will delete those files for you.

-> Reboot your computer.

If you would please, rescan with HijackThis and post a fresh log in this same topic.

I found this on your MSN Messenger problem. See if it works:

- Windows 2000 or Windows XP users
1) Click Start > Run
2) Type: %appdata%\Microsoft and press enter.
3) Right-click the MSN Messenger folder and delete it.

Now restart MSN Messenger and try to sign in again...
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#8
madz2004

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Thanks
I took your advise the best I could but I couldn't download updates for ad-aware because it failed. I think that's because the problem is detecting my internet connection. This meant I couldn't follow all the instructions for the ad-aware stuff.
I still can't access secure sites or get into MSN messenger.
If you have anymore help please let me know
Thanks
Madeleine

Logfile of HijackThis v1.98.2
Scan saved at 11:02:08, on 13/11/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\WINDOWS\system32\slserv.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Virtual CD v4 SDK\system\vcssecs.exe
C:\WINDOWS\wanmpsvc.exe
C:\Documents and Settings\madeleine\Desktop\HijackThis.exe
C:\WINDOWS\System32\wuauclt.exe
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#9
Yarnouth

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Let's start with a couple of free programs:
CWShredder is the first to run. Here's why: If a CoolWebSearch variant is indeed running on your system, it may actually prevent you from running spyware scans. It is smart enough to detect efforts to detect it, and stop them. Download CWShredder to your desktop or other location. Close all browser windows, double click the CWShredder icon to run, then click the Fix -> button. When finished, reboot and run Spybot Search & Destroy.

Spybot Search & Destroy Download and install. Start Spybot S&D using the "Spybot-S&D (easy mode)" link from your Start menu . Click the Search for updates button, if any are found then click the Download Updates button. After all updates are downloaded, click the Check for problems button. When the scan is complete, place a check next to anything marked in red, then click the Fix selected problems button. You may need to run Spybot S&D multiple times to remove all infections.

When finished, Reboot your computer. Finally, reply to this post with a new HiJackThis log so we can look for any nasties that may have been missed. <_<
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#10
madz2004

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thanks again!
still can't view secure sites!
here's the latest hijack this log

Logfile of HijackThis v1.98.2
Scan saved at 12:23:25, on 13/11/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\WINDOWS\system32\slserv.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Virtual CD v4 SDK\system\vcssecs.exe
C:\WINDOWS\wanmpsvc.exe
C:\Documents and Settings\madeleine\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.02.3000.1002\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [BTUSRBDG] BtUsrBdg.exe
O4 - HKLM\..\Run: [bcmwltry] bcmwltry.exe
O4 - HKLM\..\Run: [removecpl] RemoveCpl.exe
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
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#11
madz2004

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I think that rather than a virus, my problem is with my wireless network. I'm looking through the info that came with my belkin PC card and trying to go through the set-up. Does anyone know what my WEP key or network key would be or where I get that info from?
So stressful!
Thanks
Madeleine
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#12
coachwife6

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I know you don't have an internet connection, so I got this off of the Belkin site. Let me know if you need more info. I tried to set up my wireless network yesterday with the help of the ISP support people and they couldn't do it either, so hang in there.

How To: Configure WPA Wireless Security with the 54g router



The information in this article applies to the following products:
# 802.11g Wireless DSL/Cable Gateway Router (F5D7230-4)




The information in this article applies to the following operating systems:
# Windows XP



Summary
This article describes how to configure Wireless Protected Access (WPA) in the 54g router


More Info


To upgrade your wireless router to support WPA, click here

To upgrade your wireless network adapter to support WPA, click here

Router configuration

1. Open a Web Browser
2. In the address bar type http://192.168.2.1
3. Click on Security in the left hand column under Wireless
4. Enter your password if any and click Submit
5. Select WPA-PSK (no server) from the Security Mode section
Note: If you have a RADIUS infrastructure, select WPA (with Radius Server)
6. Enter your Pre-shared Key
Note: You can mask your Pre-shared Key by selecting Obscure PSK
7. Click on Apply Changes

Network adapter configuration

1. Click Start, and then click My Network Places
2. Under Network Tasks, click View Network Connections. (Or, you can right-click My Network Places on the desktop, and then click Properties.)
3. Right-click the connection that you use for the Internet, and then click Properties
4. Under Wireless Networks, check Use Windows to configure my wireless networking settings
5. Select your wireless network under Available networks, click Configure.
6. Under Association select, Network Authentication and choose the equivalent Security Mode
7. Under Data encryption choose the equivalent encryption protocol
8. Enter your network key
9. Click Ok

Features of WPA Security
The following security features are included in the WPA standard:

WPA Authentication

For environments without a Remote Authentication Dial-In User Service (RADIUS) infrastructure, WPA supports the use of a preshared key. For environments with a RADIUS infrastructure, Extensible Authentication Protocol (EAP) and RADIUS is supported.

Temporal Key Integrity Protocol (TKIP)
For 802.11g, Wired Equivalent Privacy (WEP) encryption is now optional. For WPA, encryption using TKIP is required. TKIP replaces WEP with a new encryption algorithm that is stronger than the WEP algorithm but that uses the calculation facilities present on existing wireless devices to perform encryption operations. TKIP also provides for the following:

· The verification of the security configuration after the encryption keys are determined.
· The synchronized changing of the unicast encryption key for each frame.
· The determination of a unique starting unicast encryption key for each preshared key authentication.

AES Support

WPA defines the use of Advanced Encryption Standard (AES) as an additional replacement for WEP encryption. Because you may not be able to add AES support through a firmware update to existing wireless equipment, support for AES is optional and is dependant on vendor driver support.


References
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#13
madz2004

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thanks for all that info, but I do have an internet connection, it's just secure sites I can't access. I think it's something to do with setting up my network properly
wat I need is the WEP key or network key but I have no idea what or where that is?!
Thanks again, and if I'm being really stupid please tell me!
any help is much appreciated
Madeleine
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#14
coachwife6

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You are not being stupid, so don't apologize. This is not my area of expertise. One of the other mods will be along and will be able to help you out. <_<
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#15
Catlady125

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Hi Madeleine,
I just installed a Motorola Wireless Network and I can't access secure sites either so watching this thread w/intense interest. Regarding your WEP key, when I installed my network's software, a screen flashed up telling me to write down two WEP keys--they are long combinations of letters and numbers (26 characters I think). However, when I configure my wireless adapter to access my network, the WEP keys 'automatically' pop in when I enter my network name and password. Hope this helps.
Linda
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