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USB + iPod recognization problems


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#1
awoundedliar

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Alright, so, it seems like everyone has a similar problem to this, but no clear-cut way to fix it. When I plug my iPod into the USB port, the port does not read it. It's not only iTunes that doesn't read it-- my Windows XP alert neglects to say that a high speed device is plugged in. The cord works fine because the iPod can charge via the USB port, but my computer wont detect it. I tried two different ports on my computer, and none of them seem to work. Previously, the connection was working fine. I thought I would see if anyone has any advice to offer before I try to contact Apple.


Thanks in advance--

Samantha
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#2
GeneralAres

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Just because the iPod charges does not mean the cable is working 100%. I suggest trying it on another computer to quickly see if the problem is with the iPod + Cable or the Port + OS.
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#3
Jack123

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Topic: USB & iPOD recognition problem awoundedliar
Date: 29th July- 2005


Need more System info:

What service pack is installed with Windows XP?
Do you have other USB devices? Please list. have any problem?

Describe System: Laptop - Desktop – Tower ? Name & Model How old is system
What motherboard? Name & Model Number?
Is Windows XP a new install or an updated install?

For starters go to USB website below & download the USB test utility - usbready.exe - to test your USB

http://www.usb.org


Search for usbready – Click on usbready when page comes up . . .download to a known folder so you can find/locate the file - usbready.exe - run it.


This is a USB Test Utility that will test your USB configuration for:
1- System Software (OS) Support
2- System Hardware Support
3- USB Driver Support

Click on Details when test is complete. . . .it is very quick!!

It will list results & give recommendations . . . .Post results along with System Information request.

Then we can begin a Troubleshooting outline/plan

Jack123

Edited by Jack123, 29 July 2005 - 10:22 AM.

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#4
awoundedliar

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Thanks for taking on my case! Here is the requested information and results from the USB test.

What service pack is installed with Windows XP?
I have service pack 1, and I have tried multiple times to install service pack 2. The install always fails.

Do you have other USB devices? Please list. have any problem?
I have no other USB devices.

Describe System: Laptop - Desktop – Tower ? Name & Model How old is system
It's a Hewlett Packard Pavilion with a tower and Intel Pentium III processer. I bought it from someone used-- it's approximately five years old.

What motherboard? Name & Model Number?
I really don't know how to identify my motherboard. :tazz:

Is Windows XP a new install or an updated install?
Updated-- It originally had Windows ME.


Results from USB testing:
System Software Support:
Mictosoft Windows NT with FULL USB support. No system software upgrade required.

System Hardware Support:
System hardware has USB support. No system hardware upgrade required.

USB Driver Support:
USB driver conncetion is operating correctly.



Thanks again!
awoundedliar
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#5
awoundedliar

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I discovered that it was a problem with the iPod itself, not the port. Thank you for your help!
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