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svchost.exe issues... Virus/Spyware? Need Help!


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#1
N_e_O

N_e_O

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Hi... I've been having a few problems with my computer lately. Being as thorough as I can here... not sure which bit might be useful/relevant. HijackThis report included below.

It all started when I tried to install a demo of Unreal Tournament 2004. Right after that, when I restarted the computer, I received this message:

"Generic host process for win32 services has encountered a problem and needs to close"

Upon clicking through to the technical report of the alert, I came across two files:
C:\DOCUME~1\ROMANM~1\LOCALS~1\Temp\WERc704.dir00\svchost.exe.mdmp
C:\DOCUME~1\ROMANM~1\LOCALS~1\Temp\WERc704.dir00\appcompat.txt

I read about that some games can cause similar issues, but I don't know if that's the case here. Plus, device manager shows no probs, and no printers/external devices seems to be the culprit.

However, I haven't seen this alert since then, after changing ZoneAlarm settings, and running AVG and a whole lot of antispyware software eg. Spybot. Nothing has turned up, except for a 'serious risk' bug using Spybot. I also did a diagnostic startup of Windows, upon which everything seemed to work fine...

Technically, this might mean the problem is solved, but I had problems running the US version of Trend Micro's Housecall on my machine: I received a 'Not authorized to run Housecall' message (though I don't know if that is because of me being in the UK). Also, was sometimes unable to get online unless ZoneAlarm was turned off (but that could be my own fault).

But more importantly, the latest goings-on is that I have many instances of svchost.exe running on Task Manager... 4+ System ones, 2 Network Service ones, and a Local Service one. Somehow I'm not too sure this should be happening...


Finally, used HijackThis to get the following report (hope it makes things clearer):

Logfile of HijackThis v1.99.1
Scan saved at 04:59:48, on 28/07/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\System32\Ati2evxx.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\Ati2evxx.exe
D:\WINDOWS\Explorer.EXE
D:\WINDOWS\system32\spoolsv.exe
D:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
D:\Program Files\Microsoft AntiSpyware\gcasServ.exe
D:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
D:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
D:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
D:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
D:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
D:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
D:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
D:\WINDOWS\system32\CTsvcCDA.exe
D:\WINDOWS\system32\MsPMSPSv.exe
D:\WINDOWS\System32\svchost.exe
D:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = wwwcache.warwick.ac.uk:3128
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - d:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - d:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [CTStartup] D:\Program Files\Creative\Splash Screen\CTEaxSpl.EXE /run
O4 - HKLM\..\Run: [SunJavaUpdateSched] D:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [gcasServ] "D:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [AVG7_EMC] D:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [AVG7_CC] D:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [ATIPTA] D:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKCU\..\Run: [SpybotSD TeaTimer] D:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [MsnMsgr] "D:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O8 - Extra context menu item: &Google Search - res://D:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://D:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://D:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://D:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://D:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - D:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://www.fileplane...DC_1_0_0_44.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1114992840498
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pdownloader.cab
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - D:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - D:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - D:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - D:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - D:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - D:\Program Files\iPod\bin\iPodService.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - D:\WINDOWS\system32\ZONELABS\vsmon.exe

Am at a loss now... need all the help I can get here. Will be vvv grateful!!

Edited by N_e_O, 28 July 2005 - 06:35 AM.

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#2
N_e_O

N_e_O

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Hi ppl...

Sorry if the above topic has too much info, or if I'm being paranoid when there's actually nothing wrong... I just need to confirm if my system is actually alright...

My particular concerns are the multiple svchost.exe instances, and being unable to use US' TrendMicro Housecall... Are these normal? Am I still being paranoid?

In need of info here... will reword/repost if need be later... would be perfectly happy even if comments say it's all okay...

Many thanks...
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