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pccillin, blue screen error


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#1
spiffy25

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Problem Description : I removed Norton Anti-Virus and install PC-cillin Internet Security 2005 but on rebooting (to activate PC-cillin) my computer crashes (BSOD) whether I have logged on or not. The only way I can keep it from crashing is to return to last known sucessful configuation. I have 2 errors and I don't know if they are related or separate. 1) Microsoft's crash analysis: "STOP 0x000000EA THREAD_STUCK_IN_DEVICE_DRIVER (Q293078)" and 2) "The following boot-start or system-start driver(s) failed to load: SYMTDI". I have
Windows XP Service Pk 2 installed. I don't do games but I do have a DVD burner and movie making software installed, WinTV, realplayer and windows media player (Ver 9) installed. Exact Error Message : The following boot-start or system-start driver(s) failed to load: SYMTDI -followed by - STOP 0x000000EA
THREAD_STUCK_IN_DEVICE_DRIVER (Q293078)" - then - the Blue Screen of
Death.

is this error related to my previous Norton Antivirus? if so, how can i totally removed Norton from my system so i can install my new Pc cillin software.

Please help.
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#2
starjax

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ok, if you can download the norton removal tool (see pinned topics in this forum) reboot the system into safe mode and run that tool so clean off the leftovers from norton.

you can also check this microsoft support article:
http://support.micro...b;EN-US;q293078
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#3
spiffy25

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thanks starjax, lemme try it. :tazz:
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