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Printing Problems (spoolsv.exe error?)


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#1
tythela

tythela

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i am trying to print documents to my default printer. after a restart i can see the printers that are installed in the printers and faxes folder. then when i go to print, an error comes up saying:

Runtime Error!
Program: C:\windows\system32\spoolsv.exe
R6025
-Pure virtual function call

i close the error box and look in the printers and faxes folder and all of my printers are gone.

any suggestions?

i downloaded spybot s&d, the printing problem started around the time that i started running spybot.

thanks!
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#2
gerryf

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well, that is interesting....that's a programming error, so I woudl start by asking what program are you printing with?
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#3
tythela

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it has happened using MS Publisher and AutoCAD2002. (though ive only tried printing with those applications)
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#4
gerryf

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start > run
cmd
<enter>

at the prompt, type

sc stop spooler
enter

wait a second

sc start spooler
enter

try printing again
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#5
tythela

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ok, that worked, i tried printing a simple word document. then i tried printing a MS Publisher document and this list of errors came up (they are in order)

error.jpg

error2.jpg

error3.jpg

error4.jpg

error5.jpg

Edited by tythela, 28 July 2005 - 09:51 AM.

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#6
gerryf

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wait, that worked or did not worK?

looks like it did not work

if not, I would reload office, reinstall printer drivers....
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#7
tythela

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ill try that, thanks for your help!
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