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Cannot update Office 2003


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#1
skyrider

skyrider

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Windows XP Pro - Office 2003 - Plenty of disk space.

I run automatic Windows update (download and notify) but I haven't updated MS Office 2003 for several months. Last month I went to the Windows Update site and accepted the offer to sign up for Microsoft Update which automatically updates Windows and Office. Since then. I've been getting Office updates (7) and when I try to install them I get a notice that the updates failed. Microsoft Update keeps trying to install them but it always fails. I've downloaded several of the updates myself and when I run them I get the same failure.

I've been to the troubleshooting site and searched the Knowledge base for a possible answer. I've read and followed KB826511, KB884290, KB 884298 and several others. I've searched several tech support forums on the internet with no success. If it's significant, my 'MSO Cache' folder is on the E:\ drive. I may have moved it there, I don't recall, but the registry entries do point to the E: drive.

I tried reading the OHotfix(00002).log file and the OU(00008)_Msi.log file but I was in over my head. I did find 'Return Value 3' but don't know where to go from there.

Any suggestions/help will be appreciated.
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#2
skyrider

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This morning I bit the bullet - took an image of my C: drive, uninstalled
and re-installed MS Office Pro 2003.

First I tried the Junk mail filter update and it installed OK
Then I treid Office SP1 and it installed OK
I then tried the remaining 6 updates and all installed except the French
Spelling and Thesaurus spelling checker (which I don't believe is
installed).
So far, everything seems OK.
Thanks again,

Skyrider II
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#3
coachwife6

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Glad you were able to figure it out. Sorry we couldn't help you. Check back with other questions when you have them and maybe we can help. :tazz:
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