I have 2 cases of this so far. One was running Windows 98SE, and had norton antivirus software on it. I tried disabling it but to no avail.
The other user also had windows 98 (probably SE), and Roadruner DSL, they hung up on me before I could get any more information on their system.
I have absolutely NO idea what could be causing the issue, any input would be wonderful. I HATE telling customers that I don't know how to resolve their issue, so someone please !
P.S. Our director of Operations banned certain IP's that were abusing our site, but I thought they'd get a "Connection Refused" error.
EDIT: We just had a 3rd caller with the same problem. The REALLY weird thing is the users claim they could access our site just days ago. the 3rd caller also has Windows 98.
Edited by fuqyu, 28 July 2005 - 04:48 PM.