[kclaxon]

When I upgraded from win 98 to xp, I had to use symnet to uninstall Norton Antivirus. Now, I don't know how or cannot reinstall Norton Antivirus 2005. Also, Norton's Clean Sweep is out of commission. The icon is gone from desktop, and it looks to be in a file called Windows/undo.cab or windows/backup/undo.cab (can't remember which)

I need kindergarten level instructions.

Thanks for any help you can offer.

Karen [email protected]

Edited by kclaxon, 28 July 2005 - 09:22 PM.

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I believe you mean "SymNRT.exe" is what you used. This should have removed everything. You may want to clean boot and rerun SymNRT.exe

http://support.micro...kb;en-us;310353

You should then be able to reinstall Norton AntiVirus and/or Cleansweep (I recommend against using this particularly on XP - and I work for Symantec...) from the install CD. If you don't have the install CD (install files may be on a dell restore CD or some other media that came with your system), you'll have to get a replacement.

Good luck!

[bandedenculer]

I believe you mean "SymNRT.exe" is what you used. This should have removed everything. You may want to clean boot and rerun SymNRT.exe

http://support.micro...kb;en-us;310353

You should then be able to reinstall Norton AntiVirus and/or Cleansweep (I recommend against using this particularly on XP - and I work for Symantec...) from the install CD. If you don't have the install CD (install files may be on a dell restore CD or some other media that came with your system), you'll have to get a replacement.

Good luck!