Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

DrWatson PostMortem Debugger


  • Please log in to reply

#1
Sunkist566

Sunkist566

    New Member

  • Member
  • Pip
  • 6 posts
I have this thing that has been happening recently on my computer where, if a program is not responding and that windows window comes up where it says "such and such program is not responding' and then it asks u to send it to windows because and then after that, when its done, you close the window. Do u know what I mean? Anyway, normally, at the top of that window that comes up, it says Windows Explorer(I think that that's right, but I'm not sure???), but sometimes, it instead says 'DrWatson PostMortem Debugger' at the top, saying that that is a program that isn't responding and blah blah blah. Now, I KNOW that I do not have a program that is called that, so I think that that's weird. Also, when i close that window, the computer starts acting funny, and eventually my computer freezes, and its acting so weird and slow, I have to actually MANUALLY restart it. It's really strange. I'm thinking it's a virus, because it's slowing down my computer. But I run virus scans regularly with my norton antivirus, my ad-aware, and my spy sweeper, and no problems come up on there. PLEASE HELP!! Thanks
Justine[FONT=Arial][SIZE=1][COLOR=blue]
  • 0

Advertisements


#2
-=jonnyrotten=-

-=jonnyrotten=-

    Member 2k

  • Retired Staff
  • 2,678 posts
Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.

-=jonnyrotten=- <_<
  • 0

#3
Sunkist566

Sunkist566

    New Member

  • Topic Starter
  • Member
  • Pip
  • 6 posts
alright, here it is:

Logfile of HijackThis v1.98.2
Scan saved at 4:58:55 PM, on 11/14/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\eDonkey2000\edonkey2000.exe
C:\Program Files\The Cleaner\tca.exe
C:\Program Files\The Cleaner\tcm.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr_.exe
C:\PROGRA~1\BILLPS~1\WINPAT~1\winpatrol.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe
C:\WINDOWS\system32\cisvc.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\Program Files\Canon\MultiPASS\mpservic.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\BitTorrent\btdownloadgui.exe
C:\Program Files\BitTorrent\btdownloadgui.exe
C:\Program Files\BitTorrent\btdownloadgui.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Hijack This!\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [DeadAIM] rundll32.exe "C:\PROGRA~1\AIM\\DeadAIM.ocm",ExportedCheckODLs
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [eDonkey2000] "C:\Program Files\eDonkey2000\edonkey2000.exe" -t
O4 - HKLM\..\Run: [tcactive] C:\Program Files\The Cleaner\tca.exe
O4 - HKLM\..\Run: [tcmonitor] C:\Program Files\The Cleaner\tcm.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr_.exe
O4 - HKLM\..\Run: [MP_STATUS_MONITOR] "C:\Program Files\Canon\MultiPASS\monitr32.exe" I
O4 - HKLM\..\Run: [MPTBox] "C:\Program Files\Canon\MultiPASS\MPTBox.exe"
O4 - HKLM\..\Run: [WinPatrol] C:\PROGRA~1\BILLPS~1\WINPAT~1\winpatrol.exe
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - Startup: Canon MultiPASS Toolbar.lnk = C:\Program Files\Canon\MultiPASS\MPTBox.exe
O4 - Startup: MultiPASS Status Monitor.lnk = C:\Program Files\Canon\MultiPASS\monitr32.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com...kup/qdiagcc.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {6F750200-1362-4815-A476-88533DE61D0C} (Ofoto Upload Manager Class) - http://www.amazon.of..._1/axofupld.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {886DDE35-E955-11D0-A707-000000521958} - http://69.56.176.78/webplugin.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai....23/cpbrkpie.cab
  • 0

#4
-=jonnyrotten=-

-=jonnyrotten=-

    Member 2k

  • Retired Staff
  • 2,678 posts
Go to control panel, add/remove programs and uninstall any or all of the following:
Viewpoint
Viewpoint Manager
Wild Tangent
WeatherBug
Gain
Gator
GMT
Any toolbar/searchbar you see besides google. If you don't have google and need a toobar then download the google toolbar.

Reboot.

You may wish to print out a copy of these instructions to follow while you complete this procedure.

Please save Hijack This in a permanent folder (i.e. C:\HJT). This ensures backups are saved and accessible.

Please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an X in the boxes, only next to these following items, then click fix checked.

O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr_.exe
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {886DDE35-E955-11D0-A707-000000521958} - http://69.56.176.78/webplugin.cab
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) - http://a19.g.akamai....23/cpbrkpie.cab

Please reboot into safe mode - How do I boot into "Safe" mode?.
Be sure you're able to view hidden files, and remove the following files in bold (if found):

C:\Program Files\Viewpoint

Reboot normally and post fresh log with any information pertaining to this. Dr. Watson is installed with windows, don't worry about that program.

-=jonnyrotten=- <_<
  • 0

#5
Stormy

Stormy

    Member

  • Member
  • PipPip
  • 70 posts
I have the exact same problem happening, can you tell me if this might be related or the cause of my script error i cant fix? I am trying to reinstall my sbc yahoo browser and I keep getting a "an error has occurred in the script on this page" message. I have done everything as far as internet options reset and even run command Regsvr32 urlmon.dll. I am at a loss of what to do next. Then this drwatson postmortem started popping up. So I was hoping to find out the 2 might be related and then if so ...who do I kill?? lol jk if so what do i need to do?
  • 0

#6
-=jonnyrotten=-

-=jonnyrotten=-

    Member 2k

  • Retired Staff
  • 2,678 posts
Please go to this link and follow the instructions:

http://www.geekstogo...?showtopic=2852

Next post your Hijack This log in the "Hijack This Logs" subforum to be analyzed. Posting in another users topic makes things confusing.

-=jonnyrotten=- <_<
  • 0

#7
Stormy

Stormy

    Member

  • Member
  • PipPip
  • 70 posts
I just did and forgot to put why or what it was about.lol..i hope you remember.
  • 0

#8
Stormy

Stormy

    Member

  • Member
  • PipPip
  • 70 posts
oh no i think i put it in the wrong spot. Where is the hijackthis subforum? lol so much for first impressions lol
  • 0

#9
-=jonnyrotten=-

-=jonnyrotten=-

    Member 2k

  • Retired Staff
  • 2,678 posts
Go to the main forum room and scroll down to the "Spyware and Viruses" forum and right underneath that there is the "Hijack This Subforum" :D

-=jonnyrotten=- <_<
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP