Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Malware won't go away [RESOLVED]


  • This topic is locked This topic is locked

#16
Justin

Justin

    I do a little bit of everything

  • Member
  • PipPipPipPipPip
  • 2,353 posts
Hello!

Lets delete some files that Active Scan could not get.

1) Please download the Killbox.
Unzip it to the desktop but do NOT run it yet.

2) Then please reboot into Safe Mode by restarting your computer and pressing F8 as your computer is booting up. Then select the Safe Mode option.

3) Once in Safe Mode, please run Killbox.

4) Select "Delete on Reboot".

5) Open the text file with these instructions in it, and copy the file names below to the clipboard by highlighting them and pressing Control-C:
C:\Program Files\CMAPP\Client\cmappmf.dll
C:\WINDOWS\SYSTEM32\bose.ico
C:\WINDOWS\SYSTEM\QBUninstaller.exe
C:\WINDOWS\cfgmgr52.ini
C:\PROGRAM FILES\Aprps
C:\WINDOWS\SYSTEM32\cache32dsrf4535dfs
C:\WINDOWS\SYSTEM32\SahImages
C:\HJT\backups\backup-20050803-132718-513.dll
C:\Program Files\Aprps\ProxyStub.dll
C:\Program Files\CMAPP\Client\cmappmf.dll
C:\System Volume Information\_restore{557B1F1A-ECE8-4495-8F45-44B99E92DF7D}\RP34\A0017450.dll
C:\WINDOWS\system\QBUninstaller.exe
C:\WINDOWS\system32\InstallerV3.exe
6) Return to Killbox, go to the File menu, and choose "Paste from Clipboard".

7) Click the red-and-white "Delete File" button. Click "Yes" at the Delete on Reboot prompt. Click "No" at the Pending Operations prompt.

If you receive a message such as: "Component 'MsComCtl.ocx' or one of its dependencies not correctly registered: a file is missing or invalid." when trying to run TheKillbox, click here to download and run missingfilesetup.exe. Then try TheKillbox again..

Let the system reboot, and post a new HiJackThis log, as well as how your computer is running.

Edited by Jfcap, 04 August 2005 - 11:49 AM.

  • 0

Advertisements


#17
ebyrd

ebyrd

    Member

  • Topic Starter
  • Member
  • PipPip
  • 16 posts
Hi Justin,

Thanks for all your help so far.

The good:
No more links on every single "the" at each website I visit. Definitely fewer popups.

The bad:
My homepage is set to news.yahoo.com. I don't know if that triggers a popup occasionally, because the popup links to store.yahoo.com.

Here's my HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 11:13:50 AM, on 8/4/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINDOWS\System32\Promon.exe
C:\WINDOWS\System32\Sktempdm.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\WINDOWS\System32\Skdaemon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\CMAPP\Client\cmappclient.exe
C:\WINDOWS\System32\NMSSvc.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://news.yahoo.com/
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [Promon.exe] Promon.exe
O4 - HKLM\..\Run: [Detect Kbd Daemon] SK2000DM.EXE
O4 - HKLM\..\Run: [HPLJ Config] C:\Program Files\Hewlett-Packard\hp LaserJet 1010 Series\SetConfig.exe -c Direct -p DOT4_001 -pn "downstairs printer" -n 0 -l 1033 -sl 120000
O4 - HKLM\..\Run: [WordPerfect Office 1215] C:\Program Files\WordPerfect Office 12\Programs\Registration.exe /title="WordPerfect Office 12" /date=072704 serial=WS12WTX-9999998-UYR lang=EN
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [CMAPP] "C:\Program Files\CMAPP\Client\cmappclient.exe"
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {3EB4F9EA-51A6-48DA-846A-0D69DCBA39EF} (DownloadManager Control) - http://download.akam...loadManager.ocx
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1121454851061
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...free/asinst.cab
O16 - DPF: {C4847596-972C-11D0-9567-00A0C9273C2A} - http://www.pdc.wa.go...tivexviewer.cab
O18 - Filter: text/html - {8293D547-38DD-4325-B35A-F1817EDFA5FC} - C:\Program Files\CMAPP\Client\cmappmf.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Intel® NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

Whaddaya think?

Elaine
  • 0

#18
Justin

Justin

    I do a little bit of everything

  • Member
  • PipPipPipPipPip
  • 2,353 posts
Hello!

Your log looks clean! Do you notice any popups or any other signs of malware?
  • 0

#19
ebyrd

ebyrd

    Member

  • Topic Starter
  • Member
  • PipPip
  • 16 posts
Hi Justin,

There are some pop-ups, but not as bad as before. I ran Panda ActiveScan again, and it found more spyware. I ran Killbox in safe mode, and got rid of those files on reboot. There is a spyware registry key that refuses to be deleted, Ad-Aware can't get rid of it, Panda can't, SpyBot can't. It's called BTIEIN. How can I get rid of it?

BTW, thanks for all your help so far!!

Elaine
  • 0

#20
Justin

Justin

    I do a little bit of everything

  • Member
  • PipPipPipPipPip
  • 2,353 posts
Hello!

If you look under Add Remove Programs, do you see something in there called Huntbar or Ibis toolbar? If so, Remove them and delete the folder:

c:\program files\Huntbar
c:\program files\Ibis Toolbat

They should be somewhat close to the paths above. The folder names might not be identical.
  • 0

#21
ebyrd

ebyrd

    Member

  • Topic Starter
  • Member
  • PipPip
  • 16 posts
Hi Justin,

Nope, there are no program folders in Add Remove Programs that remotely resemble Huntbar or Ibis ...

Where could they be hiding? :tazz:

Elaine
  • 0

#22
Justin

Justin

    I do a little bit of everything

  • Member
  • PipPipPipPipPip
  • 2,353 posts
Hello!

Run PandaScan again, but save the log, and then post it for me the look at. That way I can see what file it says is infected with BTIEIN. :tazz:
  • 0

#23
ebyrd

ebyrd

    Member

  • Topic Starter
  • Member
  • PipPip
  • 16 posts
Justin, here is the Panda log:

Incident Status Location

Adware:adware/consumeralertsystemNo disinfected Windows Registry
Virus:Trj/Downloader.DZI Disinfected C:\System Volume Information\_restore{557B1F1A-ECE8-4495-8F45-44B99E92DF7D}\RP34\A0017500.exe
Elaine
  • 0

#24
Justin

Justin

    I do a little bit of everything

  • Member
  • PipPipPipPipPip
  • 2,353 posts
Please download ewido security suite it is a free version of the program.
  • Install ewido security suite
  • When installing, under "Additional Options" uncheck..
    • Install background guard
    • Install scan via context menu
  • Launch ewido, there should be an icon on your desktop, double-click it.
  • The program will now open to the main screen.
  • When you run ewido for the first time, you will get a warning "Database could not be found!". Click OK. We will fix this in a moment.
  • You will need to update ewido to the latest definition files.
    • On the left hand side of the main screen click update.
    • Then click on Start Update.
  • The update will start and a progress bar will show the updates being installed.
    (the status bar at the bottom will display ("Update successful")
  • Exit ewido. DO NOT scan yet.
If you are having problems with the updater, you can use this link to manually update ewido.
ewido manual updates


Next, please reboot your computer in SafeMode by doing the following:
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, start tapping press F8 key.
  • Instead of Windows loading as normal, a menu should appear
  • Select the first option, to run Windows in Safe Mode.
Now open ewido and do a scan of your system.
  • Click on scanner
  • Click on Complete System Scan and the scan will begin.
  • You will be prompted to clean the first infection.
  • Select "Perform action on all infections", then proceed.
  • Once the scan has completed, there will be a button located on the bottom of the screen named Save report
  • Click Save report.
  • Save the report .txt file to your desktop or a location where you can find it easily.
Post back with the Ewido Log.
  • 0

#25
ebyrd

ebyrd

    Member

  • Topic Starter
  • Member
  • PipPip
  • 16 posts
Ok Justin,

Since I had Ewido already, I uninstalled it before installing it per your directions. Here is the scan log:

---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 1:54:21 PM, 8/8/2005
+ Report-Checksum: F3513E34

+ Scan result:

HKLM\SOFTWARE\BTIEIN -> Spyware.WebSearch : Error during cleaning
HKLM\SOFTWARE\BTIEIN\BTIEIN -> Spyware.WebSearch : Error during cleaning
HKLM\SOFTWARE\BTIEIN\BTIEIN\taskcache -> Spyware.WebSearch : Error during cleaning
HKLM\SOFTWARE\Classes\ATLEvents.ATLEvents -> Spyware.VirtuMonde : Error during cleaning
C:\Documents and Settings\Elaine\Cookies\elaine@qksrv[2].txt -> Spyware.Cookie.Qksrv : Cleaned with backup


::Report End

Elaine
  • 0

Advertisements


#26
Justin

Justin

    I do a little bit of everything

  • Member
  • PipPipPipPipPip
  • 2,353 posts
Hello!

Copy everything in the code box below(starting with RegEdit4) and paste it into notepad. Go up to "File > Save As..." and click the drop-down box to change the "Save As Type" to "All Files". Save it as regfix.reg on your desktop

REGEDIT4

[-HKEY_LOCAL_MACHINE\SOFTWARE\BTIEIN] 

[-HKEY_LOCAL_MACHINE\SOFTWARE\BTIEIN\BTIEIN] 

[-HKEY_LOCAL_MACHINE\SOFTWARE\BTIEIN\BTIEIN\taskcache]

Then Double Click on RegFix.reg on your desktop, and when asked if you want to merge into the registry, click yes.

Next, please go here

And download the Vundo Removal Tool, and follow the directions on that website for removing the trojan.

Finally, run PandaScan again and post the log for me to look at.
  • 0

#27
ebyrd

ebyrd

    Member

  • Topic Starter
  • Member
  • PipPip
  • 16 posts
Justin,

I don't think it worked. Followed your instructions to add regfix to the registry. Symantec didn't find the Vundo trojan. Here is the Panda log:


Incident Status Location

Adware:adware/consumeralertsystemNo disinfected Windows Registry
I think it's the same as last time. :tazz: ;)
What should I do?

Elaine
  • 0

#28
Justin

Justin

    I do a little bit of everything

  • Member
  • PipPipPipPipPip
  • 2,353 posts
Hello!

I am not worried about that entry right now, as it does not have a registry key. Can you post a new HiJackThis log, and I can take a look and make sure nothing is hiding from us :tazz:

Also, I will need an export of a key in your registry.

Click Start
Click Run
Type regedit /e c:\RegExport.txt "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ATLEvents.ATLEvents"

Click OK

Navigate to c:\RegExport and post the contents as a reply.

Edited by Jfcap, 09 August 2005 - 12:27 PM.

  • 0

#29
ebyrd

ebyrd

    Member

  • Topic Starter
  • Member
  • PipPip
  • 16 posts
Hi Justin,

That's odd. I can't export the registry key, I tried running regedit /e c:\RegExport.txt "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\ATLEvents.ATLEvents", but nothing happened. I ran regedit, and tried exporting it from there. It told me that the key does not exist.

Anyway, here's my HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 12:06:58 PM, on 8/9/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\Promon.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\Sktempdm.exe
C:\Program Files\CMAPP\Client\cmappclient.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\WINDOWS\System32\Skdaemon.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://news.yahoo.com/
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [Promon.exe] Promon.exe
O4 - HKLM\..\Run: [Detect Kbd Daemon] SK2000DM.EXE
O4 - HKLM\..\Run: [HPLJ Config] C:\Program Files\Hewlett-Packard\hp LaserJet 1010 Series\SetConfig.exe -c Direct -p DOT4_001 -pn "downstairs printer" -n 0 -l 1033 -sl 120000
O4 - HKLM\..\Run: [WordPerfect Office 1215] C:\Program Files\WordPerfect Office 12\Programs\Registration.exe /title="WordPerfect Office 12" /date=072704 serial=WS12WTX-9999998-UYR lang=EN
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKCU\..\Run: [CMAPP] "C:\Program Files\CMAPP\Client\cmappclient.exe"
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {3EB4F9EA-51A6-48DA-846A-0D69DCBA39EF} (DownloadManager Control) - http://download.akam...loadManager.ocx
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1121454851061
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...free/asinst.cab
O16 - DPF: {C4847596-972C-11D0-9567-00A0C9273C2A} - http://www.pdc.wa.go...tivexviewer.cab
O18 - Filter: text/html - {8293D547-38DD-4325-B35A-F1817EDFA5FC} - C:\Program Files\CMAPP\Client\cmappmf.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: Intel® NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

Whaddaya think?

Elaine :tazz:
  • 0

#30
Justin

Justin

    I do a little bit of everything

  • Member
  • PipPipPipPipPip
  • 2,353 posts
Hello!

That is actually good that the key does not exist, it means you do not have vundo any more!

Your HiJackThis log is Clean!

Are you still noticing any problems?
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP