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Problem with "mousecrm" [RESOLVED]


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#1
AnnJS

AnnJS

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Hi there, I'm having a bit of a problem I hope you guys will be able to help me out with... This is what's going on:

Last night I was spending some time on mIRC, when my internet goes offline. It's off for 5-10 minutes before it comes back on. I'm a bit worried that I got a virus of some sort, especially since I got one once before when I was on mIRC.

Anyways, I close down all my running programs and press ctrl+alt+delete just to see the running processes. Two things strike me as suspicious, 20.tmp and mousecrm.exe. I run a search on Google for them, but can't find anything. So I run Ad-Aware and AVG Free, the first doesn't find anything other than a couple of tracking cookies, but AVG recognizes 20.tmp and removes it. mousecrm.exe is however still on my running processes list (and apparently unrecognizes by AVG), and so I attempt to close it down. Immediately it returns to the list, and Sygate Personal Firewall pops up asking me if I want to allow c:\windows\system32\mousecrm.exe to connect to esxt.legi0n.net through port 18067. This freaks me out and I after denying it access I even unplug my internet cable, just in case.

I spend the next few hours running AVG over and over (it finds new instances of 20.tmp as well as 2.tmp, but that's it). The [bleep] mousecrm.exe is still running, and something called socks4[1].exe also pops up (I close it down and it stays gone, however). I give up sometime around 6 AM and go to bed, and when I wake up and turn on the computer again I'm asked directly on boot-up if I want to allow mousecrm access to the URL I stated earlier. This time I dig around a bit in my Windows folders, but oddly enough there is no mousecrm.exe in the system32 folder... The closest I can find is in the c:\windows\prefetch folder, a file called mousecrm.exe-27b4fbc7.pf and that's it.

I'm at a loss for what to do, so I ended up coming here :tazz:

As per the instructions in the FAQ, I downloaded the different programs listed and ran them, but they didn't detect anything. I also downloaded HijackThis and here is my logfile:

Logfile of HijackThis v1.99.1
Scan saved at 18:55:50, on 2005-07-29
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program\Sygate\SPF\smc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program\Grisoft\AVGFRE~1\avgcc.exe
C:\Program\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\System32\RUNDLL32.EXE
C:\Program\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program\MSN Messenger\msnmsgr.exe
C:\Program\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
C:\Program\Grisoft\AVGFRE~1\avgamsvr.exe
C:\Program\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\2.tmp
C:\Documents and Settings\Annette\Skrivbord\HijackThis.exe
C:\WINDOWS\System32\wuauclt.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Länkar
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [SmcService] C:\Program\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [AVG7_CC] C:\Program\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\Program\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program\Delade filer\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
O4 - HKLM\..\Run: [Services] C:\WINDOWS\system32\2.tmp
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program\Delade filer\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program\Delade filer\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\Program\MICROS~2\Office10\EXCEL.EXE/3000
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1114298000765
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O23 - Service: Adobe LM Service - Unknown owner - C:\Program\Delade filer\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\Program\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\Program\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Mouse Cursor Monitor (mousecrm) - Unknown owner - C:\WINDOWS\System32\mousecrm.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Sygate Personal Firewall (SmcService) - Sygate Technologies, Inc. - C:\Program\Sygate\SPF\smc.exe

...As you can see, both mousecrm.exe is currently running as well as 2.tmp (and a bunch of other stuff I am clueless about). Any and all help will be much appreciated, thank you very much for your time!
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#2
tampabelle

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Hi Ann,


Please print out these instructions or copy them into a text file on your Desktop for easy access.

During the fix, u will be asked to fix some entries, delete some files or uninstall some programs. If in case, you do not see those entries / files / programs, please make a note of it. Continue with the fix and in your next post please inform me of all deviations from the fix prescribed.

1. Download Programs

Please download these programs and save them in a new folder on your desktop -

CleanUp
Ewido Security Suite

Install Ewido, and update the definitions to the newest files. Do NOT run a scan yet.


2. Remove Infections

Click on Start ---> Run. Type Services.msc and hit enter. Locate the item - Mouse Cursor Monitor . Right click on it and then click on properties. In the Startup Type choose the option Disable. Close the window.

Restart the PC in Safe Mode (repeatedly tap the F8 key when the PC is starting up).

Run CleanUp and delete all temp files including temporary internet files

Run Ewido full scan. Let it fix any items it finds.

3. Run Hijack This

Run Hijack This and click on scan. The following items need to be fixed -

O4 - HKLM\..\Run: [Services] C:\WINDOWS\system32\2.tmp

Close all windows other than Hijack This. Check the boxes next to above items and click on Fix checked.

4. Delete Rogue files

Open Windows Explorer (right click on Start and then click on explore). Locate and delete the following folders and files -

C:\WINDOWS\system32\2.tmp
C:\WINDOWS\System32\mousecrm.exe


Clear out the files in the Prefetch folder. Go to start> run> type into the box Prefetch and delete all the files in that folder. Dont delete the folder, only the files in it !!!!!!!!

Run Hijack This again. Click on Config ---> Misc Tools ---> Delete an NT Service. Type in mousecrm and hit enter.


Reboot the PC in Normal Mode.


Run Hijack This and post a fresh HJT log along with Ewido scan report.
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#3
AnnJS

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Hi! Thank you for the super-fast reply :) I've just finished with everything you adviced, here is the new HijackThis logfile:

Logfile of HijackThis v1.99.1
Scan saved at 02:03:17, on 2005-07-30
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program\Sygate\SPF\smc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program\Grisoft\AVGFRE~1\avgcc.exe
C:\Program\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\System32\RUNDLL32.EXE
C:\Program\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program\MSN Messenger\msnmsgr.exe
C:\Program\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
C:\Program\Grisoft\AVGFRE~1\avgamsvr.exe
C:\Program\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program\ewido\security suite\ewidoctrl.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Documents and Settings\Annette\Skrivbord\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Länkar
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [SmcService] C:\Program\Sygate\SPF\smc.exe -startgui
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [AVG7_CC] C:\Program\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\Program\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program\Delade filer\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program\Delade filer\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program\Delade filer\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\Program\MICROS~2\Office10\EXCEL.EXE/3000
O23 - Service: Adobe LM Service - Unknown owner - C:\Program\Delade filer\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\Program\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\Program\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program\ewido\security suite\ewidoctrl.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Sygate Personal Firewall (SmcService) - Sygate Technologies, Inc. - C:\Program\Sygate\SPF\smc.exe

...From what I can see, it looks like the problem is solved! YES! I can't tell you how relieved that makes me ;) I was however unable to partially follow step 4 of yours instructions, simple because the following files didn't even exist:

C:\WINDOWS\system32\2.tmp
C:\WINDOWS\System32\mousecrm.exe

Everything else worked smoothly though.

Oh, and I'm not posting the Ewido scan report you asked for because it was blank; the program didn't find any virus at all.

The only odd thing is that... Hm, I'm not sure how to describe this :tazz: My startbar used to be the big, blue Windows XP one, right? But now it's back to the classic look, as if I'm running Windows 98 or something again. I wouldn't care normally, it's just too small for my eyes. I thought I could change it easily in the "theme" section, but I was unable too. Well, it's probably just me being stupid so don't worry!

I really want to thank you so much for your help. You're really a wonderful person, doing this for others. Thank you!
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#4
tampabelle

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Hi Ann,


To restore this and set it back to XP-theme, rightclick on your desktop > properties > tab Appearances and choose Windows XP style again under windows and buttons.
Click apply and OK.


Let me know if you have other issues with your PC !!!!!
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#5
AnnJS

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I tried that, but there is no Windows XP style there anymore. Windows Classic is the only option there :tazz:

Thanks a bunch for helping me with this too, I feel so incompetent right now *sheepish grin*
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#6
tampabelle

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OK, this should work to get your desktop back to normal.

download a copy of luna.msstyles here:
http://users.pandora...patchy/luna.zip

Unzip it (right click the luna.zip and select extract all) and MOVE the luna.msstyles which is present in that folder you unzipped to this folder: C:\WINDOWS\Resources\Themes\Luna

Don't move it to anywhere else other than that folder!

Reboot the PC

Now… right click on your desktop>>> properties and under the "themes" tab WindowsXP should be present again. Check the "Appearance" tab and WindowsXP Style should also be present. Select each..click apply..then ok..


Let me know how it goes now
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#7
AnnJS

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That did the trick! :tazz:

Thank you so extremely very much for all your help ;)
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#8
tampabelle

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Hi Annette,


CONGRATULATIONS !!!!!!!! Your PC is clean :tazz:



I would recommend the following steps to keep your PC clean (especially Step 1 to install Service Pack2 or SP2 and Step 8 now that your PC is clean) –

PREVENTIVE MEASURES FOR FUTURE

Operating System
1. Keep the Windows and Internet Explorer updated with the latest fixes. These fixes are available free from Microsoft. Click on Tools in the IE menu bar and then on Windows update. You can also use the following links

Windows security and critical updates
Internet Explorer security and critical updates

Also ensure that automatic updates are enabled for faster updation of the system.
(Right click on My Computer on your desktop, properties and Automatic Updates tab.


Anti-Virus Software
2. Keep your Anti-virus program updated with the latest definitions. Some of the common anti-virus programs in use are :

Norton Anti-Virus
McAfee Anti-Virus
AVG Anti-Virus --- freeware
Avast Home Edition --- freeware

Use only one anti-virus program as multiple such programs can create conflicts between themselves and severely hamper the performance of your PC.


Firewall
3. You should also have a good firewall. Here are 3 free ones available for personal use:
Sygate Personal Firewall, Kerio Personal Firewall, ZoneAlarm


Internet Browsers
4. Have robust explorer settings. It is preferable to use an internet browser other that IE as most of the malware is targetted at IE. In case you prefer to use IE, then download a list of innocent looking but harmful websites from IE-Spyad and install it on ur PC. IE-SPYAD puts over 5000 sites in your internet explorer's restricted zone, so you'll be protected when you visit innocent-looking sites that aren't really innocent at all.

Some alternate browsers I suggest are Firefox Mozilla Browser and Opera

Ensure that Security level, irrespective of whichever browser you use, is set at Medium or higher, restrict the usage of cookies and activeX components.


Spyware Protection
5. Have a wall of protection against spyware / adware by installing SpywareBlaster and SpywareGuard.

SpywareBlaster and SpywareGuard are by JavaCool and both are free programs.
SpywareBlaster will prevent spyware from being installed and consumes no system resources.
SpywareGuard offers realtime protection from spyware installation and browser hijack attempts. Both have free ongoing updates.


Spyware Removers
6. Install programs for scanning for malware and uninstalling them. Two of the best programs, both are freeware, are :

Spybot Search & Destroy - A powerful tool which can search and annhilate nasties that make it onto your system. Now with an Immunize section that will help prevent future infections.

AdAware SE Personal Edition - Another very powerful tool which searches and kills nasties that infect your system. AdAware and Spybot Search & Destroy compliment each other very well.


Regular Maintenance of PC
7. Finally, invest some time for regular maintenance of your PC. Delete the temporary Internet files, temporary files, cookies etc. Click on Start button, Programs, Accessories, System Tools and run the program Disk Cleanup. Follow the instructions.

An alternate freeware software which can be used is CleanUp.

Keep your Registry clean. My favourite software is Registry First Aid. This is not a freeware but a trial version can be downloaded.


System Restore Points
8. Since your PC is currently clean, create a system restore point. A system restore would enable you to revert to the settings on the PC when the restore point was created. It is also a good idea to flush all earlier system restore points which may be containing infected files.

A. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

B. Restart your computer.

C. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check Turn off System Restore.
Click Apply, and then click OK.

System Restore will now be active again.


Go ahead and enjoy a clean PC !!!!!!!!!!!!!
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#9
tampabelle

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :tazz:

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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