[Pal]

It was time for me to renew subscription of Norton antivirus. The version I had was 2002, so I decided to buy new 2005. That's when I found out my IE has some problem.

When Norton try to initialize after installation, the window get stuck. To fix this problem, in their first step, I couldn't expand sections in a Symantec Knowledge Base document. This is what they said.

Solution:
If a section does not open when you click the ( ) icon to its left, then your Web browser has scripting turned off or a necessary Windows component has a problem.

So I follow their instruction, and had to reintall Microsoft Windows Script 5.6. To do this, Microsoft have to validate my Window XP. I get problem with this too. It said "Your current browser cannot run the ActiveX control required by the genuine Windows validation process." There is a link to another way of validating, which open the Hypertext application window. However, when the window opens, itis blank.

Now with IE, I cannot even click anything on the page. Even this forum, if I click on "quote" "font" etc, it doesn't do anything.

help

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Howdy and welcome to G2G:

Sounds like you've been had by Microsoft's newest anti-piracy tool..

"Windows Genuine Advantage is Microsoft's latest tool in their fight against users who pirate their software. It requires users to check their key using an ActiveX control on the Microsoft download sites before they can get what they are looking for. If running a legit copy, it takes you to the download, if you are running a pirate copy; you are given options to report the source of the copy."

If your XP install is legit, call Microsoft !!

Murray

Edited by Murray S., 30 July 2005 - 10:06 PM.

[Murray S.]

Howdy and welcome to G2G:

Sounds like you've been had by Microsoft's newest anti-piracy tool..

"Windows Genuine Advantage is Microsoft's latest tool in their fight against users who pirate their software. It requires users to check their key using an ActiveX control on the Microsoft download sites before they can get what they are looking for. If running a legit copy, it takes you to the download, if you are running a pirate copy; you are given options to report the source of the copy."

If your XP install is legit, call Microsoft !!

Murray

Edited by Murray S., 30 July 2005 - 10:06 PM.

[Pal]

I think it is ActiveX that giving me the problem. I was trying to do miscrosoft's email support, and they use activex also, so I cound't get to it.

I have S2 installed. I check the IE's option/security, and turned on whatever needed.

On their email support, they told me to add http://support.microsoft.com and https://support.microsoft.com. http:// one was already included, and I included https"// one. still don't work.

help...

btw, I cannot even add those clickable smilies on this post either.....

[Murray S.]

The update/support uses an activex control to check your XP validation.. If it doesn't jive then it won't allow you in..

It appears you have activex installed but it isn't recognizing your key code and activation code..

Use the phone number Microsoft provides to get the validation updated..

Murray

[Pal]

I paid $35.00 to fix this problem. The tech guy was really good. Money well spent.

I'm still working on norton activation window though. I'm taking one step at one time. will see

Thanks