Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Windows varidating problem


  • Please log in to reply

#1
Pal

Pal

    New Member

  • Member
  • Pip
  • 5 posts
It was time for me to renew subscription of Norton antivirus. The version I had was 2002, so I decided to buy new 2005. That's when I found out my IE has some problem.

When Norton try to initialize after installation, the window get stuck. To fix this problem, in their first step, I couldn't expand sections in a Symantec Knowledge Base document. This is what they said.

Solution:
If a section does not open when you click the ( ) icon to its left, then your Web browser has scripting turned off or a necessary Windows component has a problem.

So I follow their instruction, and had to reintall Microsoft Windows Script 5.6. To do this, Microsoft have to validate my Window XP. I get problem with this too. It said "Your current browser cannot run the ActiveX control required by the genuine Windows validation process." There is a link to another way of validating, which open the Hypertext application window. However, when the window opens, itis blank.

Now with IE, I cannot even click anything on the page. Even this forum, if I click on "quote" "font" etc, it doesn't do anything.

help
  • 0

Advertisements


#2
Murray S.

Murray S.

    Trusted Tech

  • Member
  • PipPipPipPipPipPipPip
  • 4,513 posts
  • MVP
Howdy and welcome to G2G:

Sounds like you've been had by Microsoft's newest anti-piracy tool..

"Windows Genuine Advantage is Microsoft's latest tool in their fight against users who pirate their software. It requires users to check their key using an ActiveX control on the Microsoft download sites before they can get what they are looking for. If running a legit copy, it takes you to the download, if you are running a pirate copy; you are given options to report the source of the copy."

If your XP install is legit, call Microsoft !!

Murray

Edited by Murray S., 30 July 2005 - 10:06 PM.

  • 0

#3
Pal

Pal

    New Member

  • Topic Starter
  • Member
  • Pip
  • 5 posts
I think it is ActiveX that giving me the problem. I was trying to do miscrosoft's email support, and they use activex also, so I cound't get to it.

I have S2 installed. I check the IE's option/security, and turned on whatever needed.

On their email support, they told me to add http://support.microsoft.com and https://support.microsoft.com. http:// one was already included, and I included https"// one. still don't work.

help...

btw, I cannot even add those clickable smilies on this post either.....
  • 0

#4
Murray S.

Murray S.

    Trusted Tech

  • Member
  • PipPipPipPipPipPipPip
  • 4,513 posts
  • MVP
The update/support uses an activex control to check your XP validation.. If it doesn't jive then it won't allow you in..

It appears you have activex installed but it isn't recognizing your key code and activation code..

Use the phone number Microsoft provides to get the validation updated..

Murray
  • 0

#5
Pal

Pal

    New Member

  • Topic Starter
  • Member
  • Pip
  • 5 posts
I paid $35.00 to fix this problem. The tech guy was really good. Money well spent.

I'm still working on norton activation window though. I'm taking one step at one time. will see

Thanks
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP