My activation service for SBC was on the 27th. My other DSL service was working fine. I installed the SBC software and hooked up my new modem accordingly. All lights on the modem are working correctly.
Via the CD software, the modem attempts to connect and the connection fails. After several retry's, I called SBC. They had me try to connect via Internet Explorer --> File --> Open, plug in their address, their login window comes up, they gave me a username and password, and still the connection fails.
They had me check the ping -- they said it was okay.
We turned off all virus protection/firewall stuff, deleted cookies, cleaned out temp files, switched internet options back to default, etc. Still, no connection.
SBC tech finally said "XP has been having some problems", but when I asked what they were, tech had no answer (to me, that translates to "I don't know what's happening.") SBC tech advised me to call Microsoft, which we all know won't help.
I tried installing on another computer -- same problem. I did a diagnostic on my Connection (on both computers), and this is what came up:
ATM: Check ATM cell-delineation to PPPoE: Pass
ATM: Check ATM signal: Pass
Perform ATM OAM Segment Ping: FAIL
Perform ATM OAM End To End Ping: FAIL
All PPP tests FAIL (Check PPPoE Connection to Ethernet; Check PPP Connection to PPPoE; Check PPPoE Server Connectivity; Check PPPoE Server Session)
Authentication: Check Authentication with PPP Server: FAIL
I also got: "The far end did not respond to PPPoE requests".
Does anyone out there know what to do?
Thanks in advance.