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service pack 2


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#1
Y2eel

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windows has downloaded service pack 2 but when it installs it comes up and says "Windows service pack has encountered a problem and needs to close"

it then sends a this to microsoft

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="update.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="fixccs.exe" SIZE="4608" CHECKSUM="0xC6EC1EEE" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Fix CCS MaxSubkeyName mismatch" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="fixccs.EXE" INTERNAL_NAME="fixccs" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xE56E" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 06:07:50" UPTO_LINK_DATE="08/04/2004 06:07:50" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="nv4prep.exe" SIZE="6656" CHECKSUM="0x15D8ACCD" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="nVidia NV4 XPSP2-update registry settings preparer" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="nv4prep.exe" INTERNAL_NAME="nv4prep.exe" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x4EFA" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 06:10:39" UPTO_LINK_DATE="08/04/2004 06:10:39" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="setupapi.dll" SIZE="983552" CHECKSUM="0xDA1F7BD1" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Windows Setup API" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="SETUPAPI.DLL" INTERNAL_NAME="SETUPAPI.DLL" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF596B" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 07:56:32" UPTO_LINK_DATE="08/04/2004 07:56:32" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="spcustom.dll" SIZE="21504" CHECKSUM="0x6CD0C631" BIN_FILE_VERSION="5.5.1005.0" BIN_PRODUCT_VERSION="5.5.1005.0" PRODUCT_VERSION="5.5.1005.0" FILE_DESCRIPTION="Microsoft Update Custom Component Locator" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.5.1005.0 (SRV03_QFE.031113-0918)" ORIGINAL_FILENAME="spcustom.dll" INTERNAL_NAME="spcustom.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x13F1A" LINKER_VERSION="0x50002" UPTO_BIN_FILE_VERSION="5.5.1005.0" UPTO_BIN_PRODUCT_VERSION="5.5.1005.0" LINK_DATE="07/16/2004 17:39:27" UPTO_LINK_DATE="07/16/2004 17:39:27" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="spnpinst.exe" SIZE="11776" CHECKSUM="0x8D9A46DB" BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="Peer-to-Peer Custom Setup" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="SPNPINST.EXE" INTERNAL_NAME="SPNPINST.EXE" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x3779" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180" UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004 06:04:11" UPTO_LINK_DATE="08/04/2004 06:04:11" VER_LANGUAGE="English (United States) [0x409]" />
<MATCHING_FILE NAME="update.exe" SIZE="655872" CHECKSUM="0x8EC8DB6A" BIN_FILE_VERSION="5.5.1005.0" BIN_PRODUCT_VERSION="5.5.1005.0" PRODUCT_VERSION="5.5.1005.0" FILE_DESCRIPTION="Windows Service Pack Setup" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.5.1005.0 (SRV03_QFE.031113-0918)" ORIGINAL_FILENAME="UPDATE.EXE" INTERNAL_NAME="UPDATE.EXE" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA704B" LINKER_VERSION="0x430020" UPTO_BIN_FILE_VERSION="5.5.1005.0" UPTO_BIN_PRODUCT_VERSION="5.5.1005.0" LINK_DATE="07/16/2004 18:06:50" UPTO_LINK_DATE="07/16/2004 18:06:50" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="926720" CHECKSUM="0x6262EEA5" BIN_FILE_VERSION="5.1.2600.0" BIN_PRODUCT_VERSION="5.1.2600.0" PRODUCT_VERSION="5.1.2600.0" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.0 (xpclient.010817-1148)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xE8792" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.0" UPTO_BIN_PRODUCT_VERSION="5.1.2600.0" LINK_DATE="08/18/2001 05:33:02" UPTO_LINK_DATE="08/18/2001 05:33:02" VER_LANGUAGE="English (United States) [0x409]" />
</EXE>
</DATABASE>
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#2
Y2eel

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Error Code: 0xD0000096


Hijack this log:


Logfile of HijackThis v1.99.1
Scan saved at 11:47:06 PM, on 7/31/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\savedump.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\userinit.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\System32\devldr32.exe
C:\Documents and Settings\Rob\My Documents\geeks\HijackThis.exe

O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1122816750015
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

Edited by Y2eel, 31 July 2005 - 07:48 AM.

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#3
Tyger

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Did you shut down any applicaations during install? You shouldn't have anything running during install, no Windows open, virus scanners and firewalls may give problems too. I've installed SP2 three times without problems but I was caareful not to have anything else running.
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#4
Y2eel

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Yep had virus scan and firewall open...

tried without them open aswell still crashes though so hmmmm
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#5
ChrisLLorca

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I got your fix right here :whistling:

Yesterday my system got screwed over by a brown out. I had to use the Windows XP install CD to "repair" the system... not through the recovery console, but repair which replaces a bunch of system files and overwrites a bunch of files that get patched with Service Pack 2.

Once I got back into Windows, I noticed Office 2003 would not open because it requires SP2. This being said I knew what I had to do. Unfortunately internet explorer was affected, and thus I could not simply click "Windows Update" to install service pack 2.

Here's what I had to do:

1st I had to download the service pack for network installation. from microsoft

Then when I noticed SP2 would freeze during installation, heres how I fixed that.

Taken from my website: http://www.ChrisLLorca.com or direct link to the fix: http://chrisllorca.com/node/20

Notes:

My original reason for this write-up was to tell people about a small fix I had to come up with in order for my Service Pack installation to function properly. As I stated earlier, I had to "Repair" my system using my Windows XP Installation C-ROM. As a result, the files which Service Pack 2 updates were over-written with older versions. This causes system wide problems with most Microsoft products including Microsoft Office 2003. (And other versions of Office). It also causes problems with drivers and other system functions.

Anyhow, the specific problem I had while trying to reinstall Service Pack 2 was that it would freeze during "Running necessary processes before installation". I left it on for hours to see if it would proceed on its own, but to no avail. While the Service Pack was frozen on my screen, I hit CTRL + ALT + DEL and took a look at the processes being run.

I noticed a couple processes related to the service pack installation. "update.exe was using about 20 MB's of memory, but was using 0 CPU. Then I noticed a program called "fixccs.exe" which was using up only 900 kilobytes of memory but 99% of my CPU. This was the culprit. After finding on Microsoft's website a quick blurb about FixCCS.exe that read -- "When you install Windows XP SP2, the installer runs the FixCCS.exe tool to correct some mild corruptions" I knew something had to be done to correct this in order for my installation to go smoothly.

Here is what I had to do in order to get Service Pack 2 to work correctly after it would hang during installation:

1. Double click on the self extracting Service Pack 2 installation file.
* Take note of where the files are being extracted to "ie: G:\f08f4e9b56a1c1ad94\i386\"
2. After all the files have been extracted the installer will begin.
* Do not click on "I Agree" or "Next" until after you have performed the following steps
3. Double click on "My Computer" on the desktop.
* Navigate to the location of the temporary files for the Service Pack installer.
* ie: G:\f08f4e9b56a1c1ad94\i386\
* Go one step further by entering the "update" directory.
* G:\f08f4e9b56a1c1ad94\i386\update\
4. Now here you will see both the installer file "update.exe" which is already running, as well as our culprit "FixCCS.exe
5. Right click on "FixCCS.exe" and chose "rename"
* Rename "FixCCS.exe" to something like "FixCCS_disable.exe"
6. After you have accepted the changes, you can proceed through the installation as normal.
* You will immediately notice that since you renamed "FixCCS.exe" it will not be loaded by the Service Pack 2 installer. Thus, your CPU will run like normal and will not be running at 100%
* You will also notice that the installer quickly runs through "Running necessary processes before install"
7. Finally, the installer will complete and you will be given the option to "restart later" via a checkbox. I suggest just restarting immediately, so you can begin downloading the latest updates from Microsoft.

I truly hoppe this little write-up is useful to people out there. While researching my own problem I realized that there was no one with a working solution to this problem. Some went as far as to say just reinstall Windows XP entirely.

Also, if the above problem is not the same problem you are having with your Service Pack 2 installation. I found a very helpful website by Hans-Georg Michna, which can be found at WinHlp.com or a direct link is available here.


Best of luck to everyone, and I hope this write -up is able to help some users out there.

Edited by ChrisLLorca, 06 February 2007 - 07:10 PM.

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#6
basmith

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Hi Chris,

Thanks for this post. Saved me a few hours. :blink:

I had the exact same issue as you (needed to run Repair from CD, SP2 update hanging, etc). I was checking processes and found FixCCS eating up CPU with no IO/memory activity. Googling "FixCCS.exe" led me here. After a couple hours I would've probably tried killing/renaming it, but your post helped me avoid the delay. :whistling:

I found that simply killing the process (FixCCS) worked fine. The updater instantly came back to life.

Regards,
Brian
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