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PC freezes when capturing video


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#1
sordela

sordela

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:tazz:
Need some help here...
XP system, new PC, Installed a fire wire that worked perfectly well on my old PC. The system recognizes the E1394 connection, and when operating the video camera prompts an editing with the studio 9 I have. I can operate the camera from the PC, BUT THE MINUTE THE VIDEO CAMERA STARTS TO PLAY - THE PC FREEZES OR SHUTS DOWN.

I AM LOST...
Any advice ? Any one heard of this issue ?
Thanks for helping !!
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#2
Jack123

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Topic: PC freezes when capturing video
Date: 1st Aug- 2005 poster sordela


>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Need more info to formulate a plan:

OLD SYSTEM:
(1) – Fire wire Installation: Is this a PCI card? and What was Operating System of old PC? WIN 95/98
(2) – Was video camera installed & functional on Old System?
(3) – Did old system support Fire wire?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
NEW SYSTEM:
(1) – What Service Pack installed on New System?
(2) – Is New System a Laptop or Desktop? or Tower?
(3) – What is Name and Model Number of New System?
(4) – What is Name and Model Number of Motherboard of New System?
(5) – Does Device Manager show Video Camera? Is there any Yellow Exclamation Point? or Question Mark?
(6) – Expand IEEE 1394 Controller & Double click on IEEE 1394 Host Controller View Driver Details- What
is version of Driver?
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
VIDEO CAMERA
(1) – If Fire wire PCI Card . . .Name & Model Number. . . Do have installation Disk?
(2) – Name of Camera & Model Number
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Possible problems:

1- wrong driver installed for IEEE 1394
2- wrong driver installed for video camera
3 – Too high of current draw of video camera IEEE 1394 Port
4 – If Fire wire port is PCI Card –was there a external power connector on board ? Is it connected?
5 – May need an external Powered IEEE 1394 HUB
6 – Need Service Pack support installation

Jack123

Edited by Jack123, 01 August 2005 - 07:49 PM.

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#3
sordela

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Jack 123 - thanks for helping !
by the way - now the minute I switch the camera power on - the PC shuts down...
Here are the answers:

OLD SYSTEM:
(1) – Fire wire Installation: Is this a PCI card? and What was Operating System of old PC? WIN 95/98
YES IT IS - AND THE OPERATING SYSTEM WAS XP AS WELL.
(2) – Was video camera installed & functional on Old System?
YES.
(3) – Did old system support Fire wire?
YES.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
NEW SYSTEM:
(1) – What Service Pack installed on New System? XP SERVICE PACK 2

(2) – Is New System a Laptop or Desktop? or Tower?TOWER

(3) – What is Name and Model Number of New System?
ITS A SONY 3200G. PENTUIM 4 CPU 3.40GHZ, 512 MB RAM

(4) – What is Name and Model Number of Motherboard of New System?
I HAVE NO IDEA... IN DEVICE MANGER UNDER COMPUTER IT SHOWS ACPI MULTIPROCESSOR

(5) – Does Device Manager show Video Camera? Is there any Yellow Exclamation Point? or Question Mark?
IT DOES NOT SHOW A CAMERA. BUT ONCE I SWITCH IT ONE IT DOES SHOW IT AND PROMPTS FOR ACTION. YES YELLOW MARKS ON "OTHER DEVICES" ON MULTIMEDIA ADIO CONTROLLER AND PCI MODEM AND RAID CONTROLLER.

(6) – Expand IEEE 1394 Controller & Double click on IEEE 1394 Host Controller View Driver Details- What
is version of Driver? THE IEEE 1394 IS TEXAS INSTRUMENTS OHCI COMPLIANT IEEE 1394 HOST CONTROLLER AND THE DRIVER DETAILS ARE 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
VIDEO CAMERA
(1) – If Fire wire PCI Card . . .Name & Model Number. . . Do have installation Disk?
NO DISK AND NAME IS TEXAS INSTRUMENTS OHCI COMPLIANT IEEE 1394
(2) – Name of Camera & Model Number
CANON MV 400i
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#4
Jack123

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Topic: PC freezes when capturing video
Date: 4th Aug- 2005 poster sordela


Were the Applications: [MULTIMEDIA AUDIO CONTROLLER] [PCI MODEM] [RAID CONTROLLER] already installed
on computer? – did you install them? – or have someone install them? Report in POST . . . ITEM (1)

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
ACPI is not the name of your Motherboard

ACPI
(Advanced Configuration and Power Interface) A power management specification developed by Intel, Toshiba and Microsoft that makes hardware status information available to the operating system. ACPI enables a PC to turn its peripherals on and off for improved power management especially in portables.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Press & Hold the: [WINDOW] Key –(located between the left [CTRL] & left [ALT] Keys) –
AND Press: [PAUSE – BREAK] Key:

This should bring up [SYSTEM PROPERTIES] - Press [GENERAL] TAB

It should list:
1 – System
2 – Registered to
3 – Product key
4 – Computer . . . . . This should be Motherboard information. . . . . Report in POST. . . ITEM (2)
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
It appears that you may have:
(1) – Driver Conflict – Camera & Video Driver
(2) – IRQ Resource Conflict - Multimedia Audio Controller and/or PCI Modem and/or Raid Controller

Can you navigate to [SYSTEM INFORMATION] Folder & down thru ]HARDWARE RESOURCES] to
[CONFLICTS & SHARING]?? and report contents of Folder in POST? . . . . . . . ITEM (3)

POST back ITEM (1) – (2) – (3)
Jack123

Edited by Jack123, 04 August 2005 - 09:16 PM.

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#5
sordela

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MANY MANY THANKS FOR HELPING !!! SEE BELOW THE ANSWERS.
Dor

ITEM 1: They were already installed. I did not install them.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
ITEM 2: It says - Intel® PENTUIM ® 4 CPU 3.40GHZ, 512 MB RAM Nothing else...
I do not know if this may help:
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name DOR
System Manufacturer PT800_
System Model PT800-8237
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~3399 Mhz
Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~3399 Mhz
BIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 2004/08/04
SMBIOS Version 2.2
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale South Africa
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
User Name DOR\Dor Sela
Time Zone South Africa Standard Time
Total Physical Memory 512.00 MB
Available Physical Memory 226.49 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 1.22 GB
Page File C:\pagefile.sys

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx


ITEM 3:
I/O Port 0x00000000-0x00000CF7 PCI bus
I/O Port 0x00000000-0x00000CF7 Direct memory access controller

I/O Port 0x000003C0-0x000003DF VIA CPU to AGP Controller
I/O Port 0x000003C0-0x000003DF NVIDIA GeForce 6200

IRQ 21 VIA Rev 5 or later USB Universal Host Controller
IRQ 21 VIA Rev 5 or later USB Universal Host Controller
IRQ 21 VIA Rev 5 or later USB Universal Host Controller
IRQ 21 VIA Rev 5 or later USB Universal Host Controller
IRQ 21 VIA USB Enhanced Host Controller

Memory Address 0xE8000000-0xEAFFFFFF VIA CPU to AGP Controller
Memory Address 0xE8000000-0xEAFFFFFF NVIDIA GeForce 6200

Memory Address 0xD0000000-0xDFFFFFFF VIA CPU to AGP Controller
Memory Address 0xD0000000-0xDFFFFFFF NVIDIA GeForce 6200

Memory Address 0xA0000-0xBFFFF PCI bus
Memory Address 0xA0000-0xBFFFF VIA CPU to AGP Controller
Memory Address 0xA0000-0xBFFFF NVIDIA GeForce 6200

I/O Port 0x000003B0-0x000003BB VIA CPU to AGP Controller
I/O Port 0x000003B0-0x000003BB NVIDIA GeForce 6200
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#6
Jack123

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Looks as if it may be video driver conflict..Have to finish some other posts for now.

Download Everest Home Edition at this site:
http://www.lavalys.com/

Download - Install - Run It will have all info that will be needed.

Maybe someone from Staff may pick up on this . . . while I finish up on another problem.

I think the camera is loaded/installed but conflicts with video

You can post a report from Everest . . . if/when more info is needed/required . . . .

It is close to solving
Jack123

Edited by Jack123, 07 August 2005 - 11:18 AM.

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#7
sordela

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Can any one help ?
I have Everst installed now...
Thanks.
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#8
sordela

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Jack123, anyone ?
Please help.. I am one step from taking the pc to a shop and getting a serious cost I imgine... can any one try to help ?
Many thanks !
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#9
Jack123

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Topic: PC freezes when capturing video
Date: 4th Aug- 2005 poster sordela

OK – I have Canon web site for Canon MV 400i - What Country are you in?

Driver for Canon MV 400i Camera Download :>> dvns.exe at bottom of page -(30 + Mb)
Browse around this Web site – It appears to be what you need – see you can download the Manual to look at

http://www.canon.com...0i_drivers.html

Does this look like your camera? Looks like MS Messenger is communication link between PC & camera – Does that sound/look familiar?

FAQ for Canon MV 400i Camera
http://www.canon.com...&mode=faq&w=crm

Hope this helps
Jack123
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