BASIC TROUBLESHOOTING TAKEN
We are able to get a 68.??? ip address, which is correct (for our ISP) and we are able to ping an alphanumerical ip address like www.yahoo.com, but we cannot ping a numerical ip such as 18.104.22.168. and When he launches internet explorer it automatically closes.
We can hook up his laptop to the the same modem and surf fine.
LITTLE EXTRA TROUBLESHOOTING
My first thoughts were maybe a winsock error of some sort or a regigstry problem, but I ran the winsockxpfix and that didnt help, then i tried the registry mechanic with no luck there either. Next i tried a system restore (to the original xp load) again with no luck, and even creating a different user account didnt help).
Lastly I tried the "REPAIR" internet explorer option (no luck), then I uninstalled / re-installed internet explorer and that didnt do it either.
just to be sure I replaced the ethernet card (with same results) and also switched to USB (with same results).
I am running out of options, short of reformatting the hard drive and re-installing windows.
Any ideas or suggestions tyo try. . . . . . . would be greatly appreciated.