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Help! > Dialer/Adware Removal [CLOSED]


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#1
iamelf

iamelf

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Hello. I've got a friends' laptop here and she's had some major issues w/ viruses/adware and I've manage to get rid of the easy/obivious stuff, but there's a few items that elude my heavy foot. Remaining are a few items, such as > dialer.instantaccess / nailer.exe / betterinternet. Symantec fires up after every reboot alerting me to their presence, prompts for a reboot to removal and upon reboot they're back. I suspect there's more issues, but one thing at a time. Before I paste my HJT log, I'll cover what I've done thus far...

1. Full system scan numerous time w/ symantec av v.10
2. Numerous Ad-Aware scans
3. Numerous Ewido scans
4. HJT scans > clean/fix
5. Garbage Clean scans

Using the above actions found TONS of crap on her computer, simply amazing actually. I am by no means an expert here, but in talking with her she just didn't understand how it could be that bad. At any rate, any help/pointers would be great. I'm afraid a clean install of XP may be in order > I discovered she hadn't installed Service Pak 2 yet, upon trying to do so, the install failed, twice. I'm hoping removing the remaing issues will allow SP2 to install correctly, then again...

Without further Ado, the HJT log file, and again, thank you for this forum and your assistance!

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Logfile of HijackThis v1.99.1
Scan saved at 6:53:32 PM, on 7/31/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\PROGRA~1\Iomega\System32\ActivityDisk.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\system32\fxssvc.exe
c:\windows\system32\lgaibz.exe
C:\Program Files\Dell AIO Printer A960\dlbfbmgr.exe
C:\WINDOWS\System32\atiptaxx.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Dell AIO Printer A960\dlbfbmon.exe
C:\PROGRA~1\AWS\WEATHE~1\Weather.exe
C:\Program Files\Common Files\AOL\Screensaver\ygpsstra.exe
C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe
C:\Program Files\Logitech\SetPoint\KEM.exe
C:\Program Files\Logitech\SetPoint\KHALMNPR.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\wuauclt.exe
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityrespo...er/fix_homepage
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityrespo...er/fix_homepage
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Nail.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Dell AIO Printer A960] "C:\Program Files\Dell AIO Printer A960\dlbfbmgr.exe"
O4 - HKLM\..\Run: [ATIPTA] atiptaxx.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [Dinst] C:\WINDOWS\dinst.exe
O4 - HKLM\..\Run: [iprc.exe] C:\WINDOWS\iprc.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKCU\..\Run: [ClockSync] "C:\Program Files\ClockSync\Sync.exe" /q
O4 - HKCU\..\Run: [Weather] C:\PROGRA~1\AWS\WEATHE~1\Weather.exe 1
O4 - HKCU\..\Run: [You've Got Pictures Screensaver] C:\Program Files\Common Files\AOL\Screensaver\ygpsstra.exe
O4 - HKCU\..\Run: [AWMON] "C:\Program Files\Lavasoft\Ad-Aware SE Professional\Ad-Watch.exe"
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: America Online 9.0 Tray Icon.lnk = C:\Program Files\America Online 9.0c\aoltray.exe
O4 - Global Startup: Logitech SetPoint.lnk = C:\Program Files\Logitech\SetPoint\KEM.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\PROGRA~1\AWS\WEATHE~1\Weather.exe (HKCU)
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.av.a...83/mcinsctl.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {A1B09066-C95C-4EF6-8DFD-3DD0AFE610B6} (AOL YGP Screensaver) - http://pak02.picture...US.9.1.6.20.cab
O16 - DPF: {BCBC9371-595D-11D4-A96D-00105A1CEF6C} (View22RTE Class) - http://hgtv1.view22....p/view22rte.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.av.a...,20/mcgdmgr.cab
O16 - DPF: {EF99BD32-C1FB-11D2-892F-0090271D4F88} (Yahoo! Companion) - http://us.dl1.yimg.c...ebio5_0_2_5.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O23 - Service: Network Security Service ( 11F#`I) - Unknown owner - C:\WINDOWS\system32\addbd.exe (file missing)
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe
O23 - Service: Iomega Activity Disk2 - Iomega Corporation - C:\PROGRA~1\Iomega\System32\ActivityDisk.exe
O23 - Service: IomegaAccess - Unknown owner - C:\WINDOWS\System32\iomegaaccess.exe (file missing)
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: System Startup Service (SvcProc) - Unknown owner - c:\windows\SvcProc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
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#2
John_L

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Hello Iamelf and welcome to Geeks To Go :tazz:

We can definitely help you, but first you need to help us. The first step in this process is to apply Service Pack 1a for Windows XP, or Service Pack 4 if you are running Win2k. Without this update, you're wide open to re-infection, and we're both just wasting our time.
Click here
Apply the update, reboot, and post a fresh Hijack This log.
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#3
iamelf

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John,

Thanks for the response. Yeah, after trying to get SP2 installed without success, I am currently installing ALL other updates of critical nature. I'll post back upon completion.

THanks again.
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#4
iamelf

iamelf

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I'll have to hold off until mon/tues. to post again, as she needed to take the laptop home to print up some drawings for her job.

I was finally able to get through SP1a, but will wait until she brings it back to generate another log file, thanks thus far.

~elf
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#5
John_L

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ok sure not a problem, but tell that freind of yours that she has a very messed up machine and to make sure to come back so we can clean it. :tazz:
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#6
John_L

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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