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Mouse & Keyboard Freeze/Monitor Distorted--Virus?


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#121
totianni

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I ran the winsock fixer, but still cannot connect. Do I need to do anything else after running the program?

I also ran winipcfg which lists an adapter address, ip autoconfiguration address and subnet mask, but no default gateway. When I clicked renew all, the ip address and dhcp server changed and now there is a default gateway. Still cannot connect.

ping 192.168.1.1 results in 4 replies again. :tazz:

Still trying . . . . . . . .

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#122
totianni

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Ok, I am on hold with McAfee. They are researching the error. Well, that was quick research:

Please wait while we find a technician to assist you...
All agents are currently busy. Please stand by.
You have been connected to Victor.
Victor: Tina, thank you for contacting McAfee Online Support Center. How can I assist you with your McAfee software today?
Tina: Hi, I reinstalled my WindowsME operating system. I had uninstalled all McAfee products prior to the reinstall. During this reinstall, I received the following error: "The McAfee Winsock filter detected that your window sockets protocols were changed or upgrade - However, while attempting to reconfigure the winsock filter for these changes there was an unexpected error 1157. Please report this error to McAfee Technical Support."
Tina: Now I cannot connect to the internet and am wondering why I got this message.
Victor: Tina, if I understand correctly, you are not able to connect to the Internet. Is this correct?
Tina: Yes, this is correct. I cannot connect with my computer. I am contacting you at this time through my son's laptop. I have run a winfix program, but it didn't help. I am wondering if it has something to do with this error now.
Victor: Have you previously contacted McAfee support regarding this issue?
Tina: No.
Victor: Which McAfee programs are currently installed? If you are not sure, you can find them by doing the following.

1. Double click on My Computer
2. Double click on the Control Panel
3. Double click on Add/Remove Programs
4. Which McAfee programs do you see listed there?
Tina: Like I said before, I have uninstalled all the McAfee on my computer prior to the reinstall of WindowsME. There are no programs listed. This is my concern with receiving the Error 1157. I want to reinstall McAfee if I can ever get back on the net.
Victor: May I place you on hold for a couple of minutes while I research this issue?
Tina: Absolutely.
Tina: Thank you for your assistance.
Tina: I am currently working with someone on a Forum, but we don't know how to proceed without more information regarding this issue.
Victor: Thank you for waiting. I'll be with you shortly.
Victor: Thank you for holding.
Victor: Tina, this error message is related to Microsoft. I suggest you to contact Microsoft for this issue.
Tina: But the error said to contact McAfee Technical Support.
Tina: Is this all you can tell me?
Victor: May I place you on hold for a couple of minutes while I confirm about this from the supervisor?
Tina: Sure. Any assistance is really appreciated.
Victor: Thank you for waiting. I'll be with you shortly.
Victor: Thank you for holding.
Victor: Tina, I have confirmed from the supervisor and he told me to suggest you to please contact Microsoft for the issue. As the error message is related to Microsoft.
Victor: Your reference number for this chat session is #######.
Tina: Thank you.
Victor: Is there anything else that I can assist you with today?
Tina: No.
Victor: Thank you for visiting McAfee Online Support Center.
Victor: Good Bye, have a nice time ahead.

I'm really not having a nice time here. :tazz:

. . . When do we say "I give up" ? ? ? ? ?

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#123
peterm

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got to be something staring me in the face
I will re read the error messages
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#124
totianni

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Was that post before or after my last post????

Thank you so much!!! Everyone else just wants to put it all off on someone or some other company. I admire your persistence. Thank you.

:tazz: :) :)

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#125
peterm

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1157 comes up as a java error
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#126
peterm

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try ping 17.254.3.183
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#127
totianni

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Request timed out: sent = 4, lost = 4

I found this: http://support.micro...72861#appliesto

but I don't know the difference between 2000 and ME. They aren't the same system, are they?

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#128
peterm

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NO NO NO
Do not do that
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#129
totianni

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That's why I asked first! I'm just looking for solutions.
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#130
peterm

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desparte messures
I wonder if it does need to have the xp network file to talk to the modem?????
loooooong shot. but it was working before you never had to put the
xp disc in did you?
ummm the modem is not found when you run the isp disc is it
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#131
totianni

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Not with the isp disk, only with ping at dos mode. ISP said it was finding the modem and router, but couldn't get beyond them.
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#132
peterm

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another looooong shot has anyone played with the router?

I think it is your Me install with so many errors I will keep on trying
The Macafee site does not even have a help section

Edited by peterm, 19 August 2005 - 07:32 PM.

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#133
totianni

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No, router is actually attached to the wall behind a panel in the basement. Same for modem. Husband is a gadget guy, used to be an electrician, and needs everything "tidy." Loves his "control" panels.

If I got that many errors reinstalling, could it be because of the CD? It was just ordered from Microsoft, but sat in my driveway on a 100 degree day for I don't know how long. Should I try to get a replacement?
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#134
peterm

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Did you buy it of microsoft?
worth a phone call to say what happened and it won't run
But would not waste money buying another one
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#135
totianni

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Here's McAfee Support: http://ts.mcafeehelp...x768&rurl=&rqs=

Couldn't get US-English to load, but got Australia-English up at that address.

Paid Microsoft to replace previously lost disk, so they should replace this one free since I had to pay for it, right? I'll contact them tomorrow during regular hours. You are 12-14 hours ahead of me. Is it tomorrow already there?
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