[crafty2lady]

My daughter has a computer (dont know brand) it runs winows xp she is unable to get online to find fix herself. Her computer when she tries to get online starts all kinds of popups and downloading porn stuff. I know she has Adaware, spybot and Norton antivirus installed. Is there anything you can tell me that might help? She loves her computer and is terrified its ruined for good.
I do know it has windows restore but when she goes into it ,it says nothing has changed and will not let her do a restore.
Thank you
crafty2lady.
P.S. You sure helped my computer with its problem its doing great.

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The first thing she can do is go to "My Computer" right click her "Hard Drive" (usually C:\) click "disk cleanup" and select all temp/temporary folders and recycle bin and clean it up. Run Spybot and AdAware after that (full system scan with adaware). Go to control panel, add/remove programs and uninstall any or all of the following:
Wild Tangent
Gain
Gator
GMT
MySearch
WeatherBug
Viewpoint
Viewpoint Manager
Any searchbar/toolbar except for google
Win Tools
Any sort of casinos or rebates programs

This should give a good start. Run spybot and adaware again. Make sure she updates them weekly at least, I check daily.

Download Hijack This from the "Hijack This Guide" in my signature and put it on your daughters computer. Close all running programs and scan the computer. Save the logfile to the desktop or something (somewhere easily accessible) and move it back to your computer and post the contents of the log here. Tell her not to remove any entries with hijack this, someone will be along to post further instructions (after you post the log) on what to remove.

Tell her not to worry, her computer is not done for, just temporarily disabled. Just follow our instructions exactly and we'll fix her up real good. She should probably stay off the internet once you get the hijack log. We do not want it changing on us then it will be pretty much impossible to clean it all out. Also when you get hijack this on her computer you should save it to a permanent directory like C:\HJT, then you can make a shortcut on the desktop. This is so the hijack this backup folders that are made won't be wiped out from the temporary folders on accident.

-=jonnyrotten=-

[-=jonnyrotten=-]

The first thing she can do is go to "My Computer" right click her "Hard Drive" (usually C:\) click "disk cleanup" and select all temp/temporary folders and recycle bin and clean it up. Run Spybot and AdAware after that (full system scan with adaware). Go to control panel, add/remove programs and uninstall any or all of the following:
Wild Tangent
Gain
Gator
GMT
MySearch
WeatherBug
Viewpoint
Viewpoint Manager
Any searchbar/toolbar except for google
Win Tools
Any sort of casinos or rebates programs

This should give a good start. Run spybot and adaware again. Make sure she updates them weekly at least, I check daily.

Download Hijack This from the "Hijack This Guide" in my signature and put it on your daughters computer. Close all running programs and scan the computer. Save the logfile to the desktop or something (somewhere easily accessible) and move it back to your computer and post the contents of the log here. Tell her not to remove any entries with hijack this, someone will be along to post further instructions (after you post the log) on what to remove.

Tell her not to worry, her computer is not done for, just temporarily disabled. Just follow our instructions exactly and we'll fix her up real good. She should probably stay off the internet once you get the hijack log. We do not want it changing on us then it will be pretty much impossible to clean it all out. Also when you get hijack this on her computer you should save it to a permanent directory like C:\HJT, then you can make a shortcut on the desktop. This is so the hijack this backup folders that are made won't be wiped out from the temporary folders on accident.

-=jonnyrotten=-

[crafty2lady]

How do I download Hijack this for her to use , on a cd. She does not have a floppy . She is running Win xp pro.
Thank you,
crafty2lady

[-=jonnyrotten=-]

Does your computer burn cd's? You can burn the file to a cd, or maybe some sort of removable media, usb drives, external floppy, external hard drive, anything you can to get that hijack this file to her computer. Check this out, I don't have a floppy on my pc either and I needed to get some files from a laptop to my pc so this is what I did: Both computers have usb ports, so I hooked my digital video camera up to the laptop and copied all the files from the laptop to the memory card on the camera and then plugged the camera to my pc and downloaded the files from the memory card to my hard drive... Not the most efficient way, but it worked. So there are many ways to move/copy files from pc to pc. If you have more questions feel free to ask. Good Luck!

-=jonnyrotten=-

[crafty2lady]

I got Hijack This copied to cd for her I will mail it to her tomorrow. She is in Indiana I am in Ky. Does she just put it in the cd tray and it runs itself?(Please excuse all the dumb questions) She is good with computers I am NOT.
Thank you,
Crafty2lady

[crafty2lady]

I talked to her just now she says she can't get into the control panel at all. Just pictures,my computer,and documents is there any other way to remove those things. Could she do a search(assuming she can get into it) and delete them.
Thank you,
Crafty2lady

[-=jonnyrotten=-]

Hijack This is only one file as you have probably seen. She can just put the disk in the drive and if she has autoplay enabled it will pop up a window asking her what program she would like to use to run this cd, she should pick windows explorer and copy the hijack this file to c:\hjt. If it does not autorun then she can go to "My Computer" and right click her cd rom drive and click explore and copy the file from there.

-=jonnyrotten=-

[-=jonnyrotten=-]

She can access the control panel by clicking "Start" "Run" and typing "control" without the quotes.

If that doesn't work I suggest restarting and pressing F8 until a list of options comes up. Choose "Safe Mode" and then the computer will finish booting into safe mode and she can most likely access the control panel from safe mode to uninstall.

-=jonnyrotten=-

[crafty2lady]

I have forwarded your replies to her work computer and am mailing her the HIJACK THIS copy today. Thank you for your help.
Crafty2lady

[-=jonnyrotten=-]

No problem, keep me updated on what's goin on

-=jonnyrotten=-