[DOTCOMNUMBER7]

Right, I have a major problem with my computer, it runs on Windows 98. Basically, faults with my computer made system restore the only viable option. But the cd and floppy disk for it stop on 82% during the system restore process, always whilst trying to restore the file: windows/system/fonts/Matisse.ttf.

I have been advised to go to command prompt and put in scanreg.exe /fix, but with the system restore cd and floppy disk in, command prompt does not come up, instead, after five is pressed the system restore menu comes up. Without the cds, I get invalid disk or something similar. Any ideas?

Also, I have had this problem before and it was cured by putting in a series of things using A:/. Unfortunately, I have no record of them and the technical support line no longer exists. Does anyone have any idea what these 'commands' could have been?

Thanks for any help

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I take it that no-one knows what to do about this problem then!

[DOTCOMNUMBER7]

I take it that no-one knows what to do about this problem then!

[Tyger]

We know what to do, we just have to get around to you. Before reinstalling Windows on an older machine you should always run the thorough scandisk and look at the logfile when it's completed. Put in your floppy and cd, boot from the floppy, type in scandisk, hit enter. After the first series of scans it will ask you if you want a thorough scan. Accept it, it may take an hour or so, but it will prevent you from wasting your effort on a failing disk. You can choose automatically fix errors and look at the log when completed, or the not automatic option, where it will prompt your for every eror it finds. It gives a nice visual of the disk in ms-dos mode.

If your drive receives a clean bill of health then you can install the system.

[bamakodaker]

Was he asking for the A:/>fdisk /mbr ??

[DOTCOMNUMBER7]

Thanks for the help.

How do u mean boot from the floppy? Do u mean put both the floppy and cd in and then go to the system restore screen? And where do you type in scandisk?

[DOTCOMNUMBER7]

What I am trying to say is that, I need an exact run through of what I press, at what screen I press it, and where I type scandisk. Because I'm not very computer literate!