[GINA57]

I am not a 'techie', wish I were! but I have two trojan virus files on my Dell L933R pc running windows xp - I have norton anti-virus which detected the viruses (I just installed a new PCI modem) was not able to go online (dialup for several days-rec'd msg no dialtone deteced although phone worked ok on the same line)
after modem was installed I was able to go online, but Norton Anti virus detected the virus, but was unable to quarantine/fix or delete it.
Went into safe mode, did a search on C: drive (C:/windows/jaaste.dll) file was found let me delete, re-ran virus scan in safe mode but it was back, Norton anti-virus allowed me to quarantine/delete, but virus is still there - can you guide me in simple language step by step what I need to do to eradicate both jaaste.dll & jst128k trojan horse viruses?
Thanks!

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Hi GINA57 and welcome to GeeksToGo! My name is Excal and I will be helping you.

I apologize for the delay getting to your log, the helpers here are very busy.
If you still need help, please post a fresh Hijack log, in this thread, so I can help you with your Malware Problems.

If you have resolved this issue please let us know.



Excal

[Excal]

Hi GINA57 and welcome to GeeksToGo! My name is Excal and I will be helping you.

I apologize for the delay getting to your log, the helpers here are very busy.
If you still need help, please post a fresh Hijack log, in this thread, so I can help you with your Malware Problems.

If you have resolved this issue please let us know.



Excal

[Excal]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.