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help with Nail.exe


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#1
brad44

brad44

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Hi there I can't get rid of nail.exe here is my Hijack this log

Logfile of HijackThis v1.99.1
Scan saved at 12:00:47 PM, on 8/1/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\pcAnywhere\awhost32.exe
C:\PROGRA~1\Navnt\defwatch.exe
C:\Program Files\No-IP\DUC20.exe
C:\PROGRA~1\Navnt\rtvscan.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
C:\WINDOWS\Explorer.exe
c:\windows\system32\gqtnqen.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\PROGRA~1\Navnt\vptray.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\WINDOWS\system32\ntvdm.exe
C:\SQUIRREL\BIN\HOST.EXE
C:\PROGRA~1\Navnt\vpexrt.exe
C:\brad\newhijackthis\HijackThis.exe

F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Nail.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O20 - Winlogon Notify: PCANotify - C:\WINDOWS\SYSTEM32\PCANotify.dll
O23 - Service: pcAnywhere Host Service (awhost32) - Symantec Corporation - C:\Program Files\Symantec\pcAnywhere\awhost32.exe
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\Navnt\defwatch.exe
O23 - Service: NoIPDUCService - Vitalwerks LLC - C:\Program Files\No-IP\DUC20.exe
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\Navnt\rtvscan.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe

Thanks for your help
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#2
Guest_usetobe_*

Guest_usetobe_*
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Are you familiar with a program called SQUIRREL?
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#3
brad44

brad44

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Hey I am familiar with squirrel.

After your post I quickly looked through my Hijack this listing and couldn't see a process that would tip you off to this being a squirrel box so I thought you might know me. Then I noticed C:\WINDOWS\system32\ntvdm.exe and, yes, that is a squirrel process.

I am worried about the following two entries.

c:\windows\system32\gqtnqen.exe
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Nail.exe

This machine was horribly infected I have cleaned it except for the above two processes. Also Spysweeper is blocking abetterinternet.


Thanks again

Brad.
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#4
Guest_usetobe_*

Guest_usetobe_*
  • Guest
Please download ewido security suite it is a free version of the program.
  • Install ewido security suite
  • When installing, under "Additional Options" uncheck..
    • Install background guard
    • Install scan via context menu
  • Launch ewido, there should be an icon on your desktop, double-click it.
  • The program will now open to the main screen.
  • When you run ewido for the first time, you will get a warning "Database could not be found!". Click OK. We will fix this in a moment.
  • You will need to update ewido to the latest definition files.
    • On the left hand side of the main screen click update.
    • Then click on Start Update.
  • The update will start and a progress bar will show the updates being installed.
    (the status bar at the bottom will display ("Update successful")
  • Exit ewido. DO NOT scan yet.
If you are having problems with the updater, you can use this link to manually update ewido.
ewido manual updates

Download CleanUp
Install the program, dont run it yet, we will later.

Please download this file: Nailfix Utility
Save it to your desktop.
DO NOT run it yet.

Now disable spysweeper as it may interfere with what we need to do.

Next, please reboot your computer in SafeMode by doing the following:
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, start tapping press F8 key.
  • Instead of Windows loading as normal, a menu should appear
  • Select the first option, to run Windows in Safe Mode.
Once in Safe Mode, please double-click on nailfix.exe.
Click "Next" in the setup, then make sure "Run Nailfix" is checked and click "Finish".
Your desktop and icons will disappear and reappear, and a window should open and close very quickly --- this is normal.

Now open ewido and do a scan of your system.
  • Click on scanner
  • Click on Complete System Scan and the scan will begin.
  • You will be prompted to clean the first infection.
  • Select "Perform action on all infections", then proceed.
  • Once the scan has completed, there will be a button located on the bottom of the screen named Save report
  • Click Save report.
  • Save the report .txt file to your desktop or a location where you can find it easily.
Now scan with HJT and place a checkmark next to each of the following items:
F2 - REG:system.ini: Shell=Explorer.exe C:\WINDOWS\Nail.exe

Close all open windows except for HJT, then click the Fix Checked button. Close HJT.

* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View Tab.
* Under the Hidden files and folders heading select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm.
* Click OK

Now using Windows Explorer find and remove the following files if still present.

C:\WINDOWS\Nail.exe
c:\windows\system32\gqtnqen.exe


Now run the CleanUp program:

*IMPORTANT NOTE*
CleanUp deletes EVERYTHING out of your temp/temporary folders, it does not make backups.
If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these before running CleanUp

Running CleanUp
  • Start CleanUp by double-clicking the icon on your desktop (or from the Start > All Programs menu).
  • When CleanUp starts go to the Options button (right side of CleanUp screen)
  • Move the arrow down to "Custom CleanUp!"
  • Now place a checkmark next to the following (Make sure nothing else is checked!):
    • Delete Cookies
      This is optional, if you leave the box checked it will remove all of your cookies, at this point removing cookies is a good idea
    • Empty Recycle Bins
    • Delete Prefetch files
    • Cleanup! All Users
  • Click OK
  • Then click on the CleanUp button. This will take a short while, let it do its thing.
  • When asked to reboot system select No
  • Close CleanUp
Finally, restart your computer back into Normal Mode

Carry out the following free online virus scan

Panda Activescan

Then please post a new HJT log, as well as the ewido report log from the Ewido scan and panda active log by using Add Reply
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#5
Crustyoldbloke

Crustyoldbloke

    Old Malware Surgeon with a shaky scalpel

  • Retired Staff
  • 15,130 posts
Apologies for the hiatus in communications with you due to circumstances beyond our control

I will be helping you in this case. I will review the case and post further.

Please reply to this if you still require assistance.

Thanks.




"Edit,
As there has been no reply from the original poster this topic is now closed,
Should you have any further problems please create a new Topic,

Thanks "

Edited by Crustyoldbloke, 22 August 2005 - 02:24 AM.

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