About a month ago, he had a problem where it would not get past the opening Windows screen (with the little blue bar running back and forth across the bottom).
After numerous phone calls to Sony, they informed me that the only solution would be to use the restore disk (which my grandfather had lost). I found and purchased one on the Internet (since Sony no longer manufactures them for that model), but I also found a solution to the problem where all we had to do was run Scan Disk when I went to visit him. There were several bad clusters, and supposedly, all was back to normal.
Now, there's a new problem, and I'm not sure if it's related to the previous problem!
My grandfather primarily uses the laptop to go online with AOL to search the Internet and occasionally write an e-mail. Due to a stroke, he does not have the best control with his fingers, and his e-mails are often "interesting" at best. Because of this, I never wanted him to try fixing the problem on his own in case he would type the wrong thing.
My grandfather is using the mouse that came with the Sony Vaio. He has not downloaded anything to his knowledge.
I do not know if Logitech manufactures "mice" for Sony, but last week, my grandfather started getting a message when his computer loaded, and he could not get past this to do anything else.
First he sees a message that says, "Windows 98 is now starting your MSDOS program. Device is named the MSCD001."
Then, that disappears...he was rapidly reading to me what the next message said, so I apologize that this is pretty much bits & pieces of phrases that he saw on the screen. There is a blue bar that is about an inch & a half thick that is a third of the way down on his monitor.
The title of this bizarre "window" is "Logitech Mouse Driver."
Other phrases on the screen...
"transfer mode enabling"
"c:\???\realmode\initialization mouse driver"
"PS/2 Device Found"
Bottom line...is this some sort of virus that he could have downloaded? Again, perhaps Logitech made the mouse for Sony, but it sounds to me as though he is seeing some sort of installation process that completes each time he turns on the computer, yet he can never get past that screen.
I have contacted Logitech, but their tech support department has been pretty much worthless.
Truly hope someone out there can help...thanks!