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Need Spyware help Please. [RESOLVED]


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#1
chrislosch

chrislosch

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First off, thanks in advance for any assistance. A week ago my computer was crippled. I had the "Your system is Infected!" background. I've made a lot of progress with your suggested tools, but I still have a few problems to get rid of.

Logfile of HijackThis v1.99.1
Scan saved at 2:43:33 PM, on 8/2/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\NavNT\defwatch.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\soundman.exe
C:\Program Files\NavNT\vptray.exe
C:\WINDOWS\System32\msiocvw.exe
C:\Program Files\Cas\Client\casclient.exe
C:\WINDOWS\System32\mqqazel.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\Microsoft Office\Office\EXCEL.EXE
E:\hjt\HijackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mx.cctrenton....exchange/CLosch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://GLOBAL.ACER.COM/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://global.acer.com/
R3 - URLSearchHook: (no name) - {DC6516B6-3C2C-C0F4-0211-FD842AA8F341} - gabber.dll (file missing)
O1 - Hosts: localhost 127.0.0.1
O4 - HKLM\..\Run: [SoundMan] soundman.exe
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKLM\..\Run: [PSof1] C:\WINDOWS\System32\PSof1.exe
O4 - HKLM\..\Run: [richup] C:\WINDOWS\System32\richup.exe
O4 - HKLM\..\Run: [exp] C:\WINDOWS\System32\exp
O4 - HKLM\..\Run: [forces_elite] ms-its.exe
O4 - HKLM\..\Run: [PrcIdle] DTOURS.exe
O4 - HKLM\..\Run: [o48U36l] msiocvw.exe
O4 - HKLM\..\Run: [dmbdb.exe] C:\WINDOWS\System32\dmbdb.exe
O4 - HKCU\..\Run: [CAS Client] "C:\Program Files\Cas\Client\casclient.exe"
O4 - HKCU\..\Run: [Z3r8RWJpP] mqqazel.exe
O4 - HKCU\..\Run: [prcmon] MSTCPDLL.exe
O4 - HKCU\..\Run: [MONITER] NopeZ.exe
O4 - HKCU\..\Run: [dialer423] newbreed.exe
O4 - HKCU\..\Run: [uuoo] C:\PROGRA~1\COMMON~1\uuoo\uuoom.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Global Startup: Symantec Fax Starter Edition Port.lnk = C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: officejet 6100.lnk = ?
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll (file missing)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://GLOBAL.ACER.COM/
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.c...nst20040510.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {E6EB803E-DD89-11D3-80C4-0050DA2E09D0} (LightSurfUploadCtl Class) - http://prints.pictur...loadControl.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{F3E9F18F-1EDE-425C-9A75-03329B633AC7}: NameServer = 195.95.218.1,85.255.112.7
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O21 - SSODL: Adobe Acrobat 5.0 - {C92D9B33-729F-039B-5662-61F6F97E5654} - c:\program files\adobe\acrobat 5.0\reader\wpeptuf3.dll (file missing)
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\NavNT\defwatch.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: svchost.exe (moto) - Unknown owner - C:\WINDOWS\svchost.exe (file missing)
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\NavNT\rtvscan.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
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#2
therock247uk

therock247uk

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1. Run all these oline virus scans and tell me what they find.

http://housecall.tre.../start_corp.asp
http://www.pandasoft...n_principal.htm
http://www3.ca.com/t...sinfo/scan.aspx

2. Then Please download ewido security suite it is a trial version of the program.
  • Install ewido security suite
  • When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
  • Launch ewido, there should be an icon on your desktop double-click it.
  • The program will now go to the main screen
You will need to update ewido to the latest definition files.
  • On the left hand side of the main screen click update
  • Then click on Start Update
The update will start and a progress bar will show the updates being installed.
If you are having problems with the updater, you can use this link to manually update ewido.
ewido manual updates

Boot into safemode to do this keep tapping F8 on your keyboard while your PC is starting up you will get a menu select safemode.

Open Ewido again
  • Click on scanner
  • Click on Complete System Scan and the scan will begin.
  • While the scan is in progress you will be prompted to clean files, click OK
  • When it asks if you want to clean the first file, put a check in the lower left corner of the box that says "Perform action on all infections" then choose clean and click OK.
  • Once the scan has completed, there will be a button located on the bottom of the screen named Save report
  • Click Save report.
  • Save the report .txt file to your desktop.
Now close ewido security suite.

Reboot and Post the report Ewido made and a new Hijackthis log here in a reply.
  • 0

#3
chrislosch

chrislosch

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Thanks for the quick response. The three online virus scanners found nothing.

Here is my HijackThis and Ewido reports.

Logfile of HijackThis v1.99.1
Scan saved at 4:23:26 PM, on 8/2/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\NavNT\defwatch.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\soundman.exe
C:\Program Files\NavNT\vptray.exe
C:\WINDOWS\System32\msiocvw.exe
C:\Program Files\Cas\Client\casclient.exe
C:\WINDOWS\System32\mqqazel.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\System32\HPZipm12.exe
E:\hjt\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mx.cctrenton....exchange/CLosch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://GLOBAL.ACER.COM/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://global.acer.com/
R3 - URLSearchHook: (no name) - {DC6516B6-3C2C-C0F4-0211-FD842AA8F341} - gabber.dll (file missing)
O1 - Hosts: localhost 127.0.0.1
O4 - HKLM\..\Run: [SoundMan] soundman.exe
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKLM\..\Run: [PSof1] C:\WINDOWS\System32\PSof1.exe
O4 - HKLM\..\Run: [richup] C:\WINDOWS\System32\richup.exe
O4 - HKLM\..\Run: [exp] C:\WINDOWS\System32\exp
O4 - HKLM\..\Run: [forces_elite] ms-its.exe
O4 - HKLM\..\Run: [PrcIdle] DTOURS.exe
O4 - HKLM\..\Run: [o48U36l] msiocvw.exe
O4 - HKLM\..\Run: [dmrxr.exe] C:\WINDOWS\System32\dmrxr.exe
O4 - HKCU\..\Run: [CAS Client] "C:\Program Files\Cas\Client\casclient.exe"
O4 - HKCU\..\Run: [Z3r8RWJpP] mqqazel.exe
O4 - HKCU\..\Run: [prcmon] MSTCPDLL.exe
O4 - HKCU\..\Run: [MONITER] NopeZ.exe
O4 - HKCU\..\Run: [dialer423] newbreed.exe
O4 - HKCU\..\Run: [uuoo] C:\PROGRA~1\COMMON~1\uuoo\uuoom.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Global Startup: Symantec Fax Starter Edition Port.lnk = C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: officejet 6100.lnk = ?
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll (file missing)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://GLOBAL.ACER.COM/
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.c...nst20040510.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/s...nfo/webscan.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...free/asinst.cab
O16 - DPF: {E6EB803E-DD89-11D3-80C4-0050DA2E09D0} (LightSurfUploadCtl Class) - http://prints.pictur...loadControl.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{F3E9F18F-1EDE-425C-9A75-03329B633AC7}: NameServer = 195.95.218.1,85.255.112.7
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O21 - SSODL: Adobe Acrobat 5.0 - {C92D9B33-729F-039B-5662-61F6F97E5654} - c:\program files\adobe\acrobat 5.0\reader\wpeptuf3.dll (file missing)
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\NavNT\defwatch.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: svchost.exe (moto) - Unknown owner - C:\WINDOWS\svchost.exe (file missing)
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\NavNT\rtvscan.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe


EWIDO
---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 4:20:46 PM, 8/2/2005
+ Report-Checksum: 548B9EF

+ Scan result:

C:\WINDOWS\system32\redtrsha.dll -> Spyware.SafeSurfing : Cleaned with backup
C:\WINDOWS\system32\kwwdhgg.dll -> TrojanDownloader.Qoologic.n : Cleaned with backup
C:\Documents and Settings\closch\Local Settings\Temp\Cookies\closch@y-1shz2prbmdj6wvny-1sez2pra2dj6wjnygkdpifqqwdj6x9ny-1seq-2-2.stats.esomniture[1].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\closch\Local Settings\Temp\Cookies\closch@y-1shz2prbmdj6wvny-1sez2pra2dj6wjk4spd5gfqa6dj6x9ny-1seq-2-2.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\closch\Local Settings\Temp\Cookies\closch@-1shz2prbmdj6wvny-1sez2pra2dj6wjny-1sazogpgudj6x9ny-1seq-2-2.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\closch\Local Settings\Temp\Cookies\closch@y-1shz2prbmdj6wvny-1sez2pra2dj6wjl4qlc5mdpqwdj6x9ny-1seq-2-2.stats.esomniture[2].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\closch\Local Settings\Temp\Cookies\closch@hypertracker[2].txt -> Spyware.Cookie.Hypertracker : Cleaned with backup
C:\Documents and Settings\closch\Local Settings\Temp\nsh_104.exe -> Spyware.Downloadware : Cleaned with backup
C:\Documents and Settings\closch\Cookies\closch@doubleclick[1].txt -> Spyware.Cookie.Doubleclick : Cleaned with backup
C:\Documents and Settings\closch\Cookies\closch@centrport[1].txt -> Spyware.Cookie.Centrport : Cleaned with backup
C:\Documents and Settings\closch\Cookies\closch@atdmt[2].txt -> Spyware.Cookie.Atdmt : Cleaned with backup
C:\Documents and Settings\closch\Cookies\closch@questionmarket[1].txt -> Spyware.Cookie.Questionmarket : Cleaned with backup
C:\Documents and Settings\closch\Cookies\closch@abetterinternet[1].txt -> Spyware.Cookie.Abetterinternet : Cleaned with backup
C:\Documents and Settings\closch\Cookies\closch@abetterinternet[2].txt -> Spyware.Cookie.Abetterinternet : Cleaned with backup
C:\Documents and Settings\closch\Cookies\closch@y-1shz2prbmdj6wvny-1sez2pra2dj6wjnyeldjehpg2dj6x9ny-1seq-2-2.stats.esomniture[1].txt -> Spyware.Cookie.Esomniture : Cleaned with backup
C:\Documents and Settings\closch\Cookies\closch@sales.liveperson[2].txt -> Spyware.Cookie.Liveperson : Cleaned with backup
C:\System Volume Information\_restore{38A44F46-57B2-4F3E-96A3-F4596F62DCF3}\RP518\A0030767.EXE -> Trojan.Qhost.qr : Cleaned with backup
C:\System Volume Information\_restore{38A44F46-57B2-4F3E-96A3-F4596F62DCF3}\RP517\A0021620.exe -> TrojanDownloader.QDown.z : Cleaned with backup
C:\System Volume Information\_restore{38A44F46-57B2-4F3E-96A3-F4596F62DCF3}\RP517\A0021669.exe -> TrojanDropper.Agent.qb : Cleaned with backup
C:\System Volume Information\_restore{38A44F46-57B2-4F3E-96A3-F4596F62DCF3}\RP517\A0021678.exe -> TrojanDropper.Agent.qb : Cleaned with backup


::Report End
  • 0

#4
therock247uk

therock247uk

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1. Make sure your PC is set to show all hidden files and folders go here for instructions on how to do this. http://www.xtra.co.n...1916458,00.html

2. Boot into safemode to do this keep tapping F8 on your keyboard while your PC is starting up you will get a menu select safemode.

3. While in safemode open Hijackthis and click scan. Then tick and fix the following in Hijackthis with all windows closed except Hijackthis.

R3 - URLSearchHook: (no name) - {DC6516B6-3C2C-C0F4-0211-FD842AA8F341} - gabber.dll (file missing)
O4 - HKLM\..\Run: [PSof1] C:\WINDOWS\System32\PSof1.exe
O4 - HKLM\..\Run: [richup] C:\WINDOWS\System32\richup.exe
O4 - HKLM\..\Run: [exp] C:\WINDOWS\System32\exp
O4 - HKLM\..\Run: [forces_elite] ms-its.exe
O4 - HKLM\..\Run: [PrcIdle] DTOURS.exe
O4 - HKLM\..\Run: [o48U36l] msiocvw.exe
O4 - HKLM\..\Run: [dmrxr.exe] C:\WINDOWS\System32\dmrxr.exe
O4 - HKCU\..\Run: [CAS Client] "C:\Program Files\Cas\Client\casclient.exe"
O4 - HKCU\..\Run: [Z3r8RWJpP] mqqazel.exe
O4 - HKCU\..\Run: [prcmon] MSTCPDLL.exe
O4 - HKCU\..\Run: [MONITER] NopeZ.exe
O4 - HKCU\..\Run: [dialer423] newbreed.exe
O4 - HKCU\..\Run: [uuoo] C:\PROGRA~1\COMMON~1\uuoo\uuoom.exe
O23 - Service: svchost.exe (moto) - Unknown owner - C:\WINDOWS\svchost.exe (file missing)

4. Delete the folders. (if present)

C:\Program Files\Cas
C:\Program Files\Common Files\uuoo

5. Delete the files. (if present)

C:\WINDOWS\System32\PSof1.exe
C:\WINDOWS\System32\richup.exe
C:\WINDOWS\System32\exp
C:\WINDOWS\System32\dmrxr.exe
C:\WINDOWS\svchost.exe

These files might either be found in C:\ C:\Windows or C:\Windows\System32 if found delete.

ms-its.exe
DTOURS.exe
msiocvw.exe
mqqazel.exe
MSTCPDLL.exe
NopeZ.exe
newbreed.exe

6. Reboot and post a new Hijackthis log here in a reply.
  • 0

#5
chrislosch

chrislosch

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Followed the directions, here is the newest HijackThis log...

Logfile of HijackThis v1.99.1
Scan saved at 9:03:09 AM, on 8/3/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\NavNT\defwatch.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\soundman.exe
C:\Program Files\NavNT\vptray.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\Program Files\Aprps\CxtPls.exe
E:\hjt\HijackThis.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mx.cctrenton....exchange/CLosch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://GLOBAL.ACER.COM/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://global.acer.com/
O1 - Hosts: localhost 127.0.0.1
O2 - BHO: (no name) - {016235BE-59D4-4CEB-ADD5-E2378282A1D9} - C:\Program Files\Aprps\cxtpls.dll
O4 - HKLM\..\Run: [SoundMan] soundman.exe
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKLM\..\Run: [AutoUpdater] "C:\Program Files\AutoUpdate\AutoUpdate.exe"
O4 - HKLM\..\Run: [dmhme.exe] C:\WINDOWS\System32\dmhme.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Global Startup: Symantec Fax Starter Edition Port.lnk = C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: officejet 6100.lnk = ?
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll (file missing)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://GLOBAL.ACER.COM/
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.c...nst20040510.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/s...nfo/webscan.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...free/asinst.cab
O16 - DPF: {E6EB803E-DD89-11D3-80C4-0050DA2E09D0} (LightSurfUploadCtl Class) - http://prints.pictur...loadControl.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{F3E9F18F-1EDE-425C-9A75-03329B633AC7}: NameServer = 195.95.218.1,85.255.112.7
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O21 - SSODL: Adobe Acrobat 5.0 - {C92D9B33-729F-039B-5662-61F6F97E5654} - c:\program files\adobe\acrobat 5.0\reader\wpeptuf3.dll (file missing)
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\NavNT\defwatch.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: svchost.exe (moto) - Unknown owner - C:\WINDOWS\svchost.exe (file missing)
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\NavNT\rtvscan.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
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#6
chrislosch

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I forgot to add, when you said to delete the file C:\Windowss\svchost.exe, I found it in Windows\System32, but it would not let me delete it. It said it was protected. I still see that in the Hijackthis log so I wanted to tell you what happened. Thanks again for the help.
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#7
therock247uk

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Don't try and delete the one from Windows\System32 its legit and is part of windows.

1. Make sure your PC is set to show all hidden files and folders go here for instructions on how to do this. http://www.xtra.co.n...1916458,00.html

2. Boot into safemode to do this keep tapping F8 on your keyboard while your PC is starting up you will get a menu select safemode.

3. While in safemode open Hijackthis and click scan. Then tick and fix the following in Hijackthis with all windows closed except Hijackthis.

O2 - BHO: (no name) - {016235BE-59D4-4CEB-ADD5-E2378282A1D9} - C:\Program Files\Aprps\cxtpls.dll
O4 - HKLM\..\Run: [AutoUpdater] "C:\Program Files\AutoUpdate\AutoUpdate.exe"
O4 - HKLM\..\Run: [dmhme.exe] C:\WINDOWS\System32\dmhme.exe

4. Delete the folders. (if present)

C:\Program Files\Aprps\
C:\Program Files\AutoUpdate\

5. Delete the files. (if present)

C:\WINDOWS\System32\dmhme.exe

6. Reboot and post a new Hijackthis log here in a reply.
  • 0

#8
chrislosch

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In step 3 you said to delete the following file:
O4 - HKLM\..\Run: [dmhme.exe] C:\WINDOWS\System32\dmhme.exe

That was not there but this was:
O4 - HKLM\..\Run: [dmnxs.exe] C:\WINDOWS\System32\dmnxs.exe

Also in step 5 dmhme.exe was not there, but dmnxs.exe was. I'm guessing I should have deleted that but didn't want to screw anything up. Please advise.

Logfile of HijackThis v1.99.1
Scan saved at 10:04:13 AM, on 8/3/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\NavNT\defwatch.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\soundman.exe
C:\Program Files\NavNT\vptray.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\wuauclt.exe
E:\hjt\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mx.cctrenton....exchange/CLosch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://GLOBAL.ACER.COM/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://global.acer.com/
O1 - Hosts: localhost 127.0.0.1
O4 - HKLM\..\Run: [SoundMan] soundman.exe
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKLM\..\Run: [dmqpt.exe] C:\WINDOWS\System32\dmqpt.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Global Startup: Symantec Fax Starter Edition Port.lnk = C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: officejet 6100.lnk = ?
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll (file missing)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://GLOBAL.ACER.COM/
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.c...nst20040510.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/s...nfo/webscan.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...free/asinst.cab
O16 - DPF: {E6EB803E-DD89-11D3-80C4-0050DA2E09D0} (LightSurfUploadCtl Class) - http://prints.pictur...loadControl.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{F3E9F18F-1EDE-425C-9A75-03329B633AC7}: NameServer = 195.95.218.1,85.255.112.7
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O21 - SSODL: Adobe Acrobat 5.0 - {C92D9B33-729F-039B-5662-61F6F97E5654} - c:\program files\adobe\acrobat 5.0\reader\wpeptuf3.dll (file missing)
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\NavNT\defwatch.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: svchost.exe (moto) - Unknown owner - C:\WINDOWS\svchost.exe (file missing)
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\NavNT\rtvscan.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
  • 0

#9
therock247uk

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C:\WINDOWS\System32\dmqpt.exe seems to be changing file names upload it here http://virusscan.jotti.org/ and tell me the results
  • 0

#10
chrislosch

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"The file you uploaded is 0 bytes. It is very likely a firewall or a piece of malware is prohibiting you from uploading this file"
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#11
therock247uk

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Post a new Hijackthis log.
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#12
chrislosch

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Logfile of HijackThis v1.99.1
Scan saved at 10:25:57 AM, on 8/3/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\NavNT\defwatch.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\soundman.exe
C:\Program Files\NavNT\vptray.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
E:\hjt\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mx.cctrenton....exchange/CLosch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://GLOBAL.ACER.COM/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://global.acer.com/
O1 - Hosts: localhost 127.0.0.1
O4 - HKLM\..\Run: [SoundMan] soundman.exe
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKLM\..\Run: [dmqpt.exe] C:\WINDOWS\System32\dmqpt.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Global Startup: Symantec Fax Starter Edition Port.lnk = C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: officejet 6100.lnk = ?
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll (file missing)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://GLOBAL.ACER.COM/
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.c...nst20040510.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/s...nfo/webscan.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...free/asinst.cab
O16 - DPF: {E6EB803E-DD89-11D3-80C4-0050DA2E09D0} (LightSurfUploadCtl Class) - http://prints.pictur...loadControl.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{F3E9F18F-1EDE-425C-9A75-03329B633AC7}: NameServer = 195.95.218.1,85.255.112.7
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O21 - SSODL: Adobe Acrobat 5.0 - {C92D9B33-729F-039B-5662-61F6F97E5654} - c:\program files\adobe\acrobat 5.0\reader\wpeptuf3.dll (file missing)
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\NavNT\defwatch.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: svchost.exe (moto) - Unknown owner - C:\WINDOWS\svchost.exe (file missing)
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\NavNT\rtvscan.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
  • 0

#13
therock247uk

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1. Make sure your PC is set to show all hidden files and folders go here for instructions on how to do this. http://www.xtra.co.n...1916458,00.html

2. Boot into safemode to do this keep tapping F8 on your keyboard while your PC is starting up you will get a menu select safemode.

3. While in safemode open Hijackthis and click scan. Then tick and fix the following in Hijackthis with all windows closed except Hijackthis.

O4 - HKLM\..\Run: [dmqpt.exe] C:\WINDOWS\System32\dmqpt.exe < Might of changed again

4. Delete the files. (if present)

C:\WINDOWS\System32\dmqpt.exe < Might of changed again

5. Reboot and post a new Hijackthis log here in a reply.
  • 0

#14
chrislosch

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They were both there, didn't change this time.

Logfile of HijackThis v1.99.1
Scan saved at 10:41:10 AM, on 8/3/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\NavNT\defwatch.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\soundman.exe
C:\Program Files\NavNT\vptray.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\System32\wuauclt.exe
C:\WINDOWS\System32\HPZipm12.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
E:\hjt\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mx.cctrenton....exchange/CLosch
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://GLOBAL.ACER.COM/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://global.acer.com/
O1 - Hosts: localhost 127.0.0.1
O4 - HKLM\..\Run: [SoundMan] soundman.exe
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - Global Startup: Symantec Fax Starter Edition Port.lnk = C:\Program Files\Microsoft Office\Office\1033\OLFSNT40.EXE
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: officejet 6100.lnk = ?
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll (file missing)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://GLOBAL.ACER.COM/
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.c...nst20040510.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/s...nfo/webscan.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft...free/asinst.cab
O16 - DPF: {E6EB803E-DD89-11D3-80C4-0050DA2E09D0} (LightSurfUploadCtl Class) - http://prints.pictur...loadControl.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{F3E9F18F-1EDE-425C-9A75-03329B633AC7}: NameServer = 195.95.218.1,85.255.112.7
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\System32\NavLogon.dll
O21 - SSODL: Adobe Acrobat 5.0 - {C92D9B33-729F-039B-5662-61F6F97E5654} - c:\program files\adobe\acrobat 5.0\reader\wpeptuf3.dll (file missing)
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\NavNT\defwatch.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: svchost.exe (moto) - Unknown owner - C:\WINDOWS\svchost.exe (file missing)
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\NavNT\rtvscan.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
  • 0

#15
therock247uk

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1. Open Hijackthis and click scan. Then tick and fix the following in Hijackthis with all windows closed except Hijackthis.

O1 - Hosts: localhost 127.0.0.1

2. Go to start, run type "services.msc" with out the quotes find the service.

svchost.exe

Right click and stop it, make the start up type to disabled. When you have done that go into Hijackthis > open the misc tools section > delete an NT service and delete moto. Then post a new Hijackthis log here in a reply.
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