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task manager DEP


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#1
jsmurfy

jsmurfy

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hello,
i have WinXP SP2
task manager crashes when i hit CTRL-ALT-DEL, sometimes it gives an error like "The memory could not be "written"" and sometimes it gives the Data Execution Prevention error. i know i could disable DEP, but that only seems like a band-aid, not fixing the real problem.

here's what i have done:
1.run several different types of spyware and virus checks, system had the bloodhoundw32.ep, but now it is clean
2.cleaned out all temporary files
3.run sfc /scannow to restore windows files
4.restored a acronis image of my C drive from before this ever happened.

none of these things worked. also i had a BSOD related to Intervideo WinDVD conflicting with Creative Soundblaster drivers, but i don't know if that's related. i uninstalled everything related to those problems.

is it safe to disable DEP? i know DEP is a pain, but it must exist for a reason.
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#2
jsmurfy

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update:
i downloaded process manager, and it look like anything bad is running.

anyway, here is y log from hijack this:


Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
P:\Installed Programs\TuneUp\WinStylerThemeSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\Common Files\Stardock\SDMCP.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\WINDOWS\system32\CTsvcCDA.exe
P:\Installed Programs\misc\disk keeper\DkService.exe
C:\WINDOWS\System32\GEARSec.exe
P:\Installed Programs\protection\kerio\Personal Firewall 4\kpf4ss.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Symantec\Norton Ghost\Agent\PQV2iSvc.exe
P:\Installed Programs\protection\kerio\Personal Firewall 4\kpf4gui.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\wdfmgr.exe
P:\Installed Programs\internet\VNC4\VNC4\WinVNC4.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\System32\alg.exe
P:\Installed Programs\protection\kerio\Personal Firewall 4\kpf4gui.exe
P:\Installed Programs\misc\Hotkeycontrol XP\Hotkeycontrol XP\hkcontrol.exe
P:\Installed Programs\protection\winpatrol\winpatrol.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
P:\Installed Programs\misc\ClocX\ClocX.exe
P:\Installed Programs\protection\acronis\TrueImageMonitor.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\WINDOWS\system32\CTHELPER.EXE
P:\Installed Programs\misc\Hotkeycontrol XP\Hkcontrol.exe
P:\Installed Programs\misc\ObjectDock\ObjectDock.exe
P:\Installed Programs\misc\WPChanger\WPChanger.exe
C:\WINDOWS\system32\ntvdm.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
P:\Installed Programs\internet\ABC\abc.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
P:\INSTAL~1\Office\Office10\OUTLOOK.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\jizzle\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = https://www-secure.s...r_consumer.html
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - P:\INSTAL~1\PROTEC~1\Spybot\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [Hotkeycontrol] P:\Installed Programs\misc\Hotkeycontrol XP\Hotkeycontrol XP\hkcontrol.exe
O4 - HKLM\..\Run: [WinPatrol] P:\Installed Programs\protection\winpatrol\winpatrol.exe
O4 - HKLM\..\Run: [SBDrvDet] C:\Program Files\Creative\SB Drive Det\SBDrvDet.exe /r
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [ClocX] P:\Installed Programs\misc\ClocX\ClocX.exe
O4 - HKLM\..\Run: [TrueImageMonitor.exe] P:\Installed Programs\protection\acronis\TrueImageMonitor.exe
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - Startup: Hotkeycontrol XP.lnk = P:\Installed Programs\misc\Hotkeycontrol XP\Hkcontrol.exe
O4 - Startup: Stardock ObjectDock.lnk = P:\Installed Programs\misc\ObjectDock\ObjectDock.exe
O4 - Startup: WPChanger.lnk = P:\Installed Programs\misc\WPChanger\WPChanger.exe
O4 - Global Startup: StartSoundRandomizer.lnk = C:\Documents and Settings\jizzle\startup wav\StartSoundRandomizer.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://P:\INSTAL~1\Office\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O20 - Winlogon Notify: FolderGuard - P:\Installed Programs\protection\folder guard\Folder Guard\FGuard32.dll
O20 - Winlogon Notify: MCPClient - C:\Program Files\Common Files\Stardock\mcpstub.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - P:\Installed Programs\misc\disk keeper\DkService.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Kerio Personal Firewall 4 (KPF4) - Kerio Technologies - P:\Installed Programs\protection\kerio\Personal Firewall 4\kpf4ss.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Symantec\Norton Ghost\Agent\PQV2iSvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: TuneUp WinStyler Theme Service (TUWinStylerThemeSvc) - TuneUp Software GmbH - P:\Installed Programs\TuneUp\WinStylerThemeSvc.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - Unknown owner - P:\Installed Programs\internet\VNC4\VNC4\WinVNC4.exe" -service (file missing)

a side note:
have a laptop that is networked, and it has happened on the laptop too, which ld me to believe it was caused by a virus. the w32.ep viru has been cleaned out...
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#3
jsmurfy

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NEVER MIND! i figured it out.

it was Folder Gurad that was causing the crash. disabled it and now everything is cool and the gang
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