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Computer locks up constantly


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#1
Remludar

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My comp locks up all the time. By locks up, I mean... It completely freezes... no input devices work. Cold reboot is only option.

I tried the "Start Here" thread, and I made it all the way to the "ewido" section. Problem is that running ewido locks it up every time as well.

How can I fix the problem If the solution causes the same symptoms?

attatched is hijackthis log:

Logfile of HijackThis v1.99.1
Scan saved at 3:24:13 PM, on 8/2/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\Program Files\NETGEAR\WG121 Configuration Utility\wlancfg8.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\hijackthis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: LANBridge Class - {71D1708F-973D-4600-AF01-AD86688403AE} - C:\WINDOWS\system32\nkcbvhpw.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [WinUpdate] C:\cmon.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [lanbrup] C:\WINDOWS\system32\lanbrup.exe
O4 - HKLM\..\Run: [Sysnet] C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\sysnet.exe
O4 - Startup: Smart Wizard Wireless Settings.lnk = ?
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by103fd.bay103.hotmail.msn.com/activex/HMAtchmt.ocx
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - Unknown owner - C:\Program Files\RealVNC\VNC4\WinVNC4.exe" -service (file missing)

EDIT:::
=====

I also got these two errors in the event log:

7011 & 7001

Edited by Remludar, 02 August 2005 - 01:49 PM.

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#2
dsenette

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do you get any error messages? check your event viewer and see if there are any errors getting logged there.
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#3
Remludar

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I posted them in an Edit at the bottom of the original thread
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#4
dsenette

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any more info on those errors? or is it just a window with a number?
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#5
dsenette

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also
start > run, type
eventvwr.msc
<enter>

Look under systems and applications for items with red Xs that happened at the SAME time as your problem...list them here.
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#6
Remludar

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These where the two under System:

Timeout (30000 milliseconds) waiting for a transaction response from the ewido security suite control service.

The Computer Browser service depends on the Server service which failed to start because of the following error: 
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Nothing under apps.

Thanks for any help.
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#7
dsenette

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well the first one is obviously where ewido locked up on you...and the other one is ambiquous...even for windows....
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#8
dsenette

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see if you can manually start this server service...right click on my computer > manage >services > look for server and right click it and pick start
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#9
Remludar

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its disabled. Should I set it to manual or automatic before I start it?

EDIT:

set it to manual... ran ewido again... froze before it even loaded all the way.

Edited by Remludar, 02 August 2005 - 03:34 PM.

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#10
dsenette

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try starting the service...doesn't matter if its on automatic or not
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#11
Remludar

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i started it, and it made no difference.

now today for some reason I can't even open event viewer
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#12
dsenette

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ok got a message from a malware expert...you need to post your log in the malware forum and they will help you get clean...then we can try to work on anything else that's left
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