the only thing he has been able to do is give me a hijackthis log. any help would be appreciated.
thanks
Logfile of HijackThis v1.99.1
Scan saved at 14:19:23, on 03/08/2005
Platform: Windows 2000 SP2 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\csrss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\CTsvcCDA.EXE
C:\WINNT\System32\svchost.exe
C:\PROGRA~1\Navnt\navapsvc.exe
C:\PROGRA~1\Navnt\npssvc.exe
C:\WINNT\System32\nvsvc32.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\System32\mspmspsv.exe
C:\WINNT\Explorer.EXE
C:\PROGRA~1\Navnt\alertsvc.exe
C:\WINNT\System32\ltmsg.exe
C:\WINNT\winppr32.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iRiver\HSeries\iHPDetect.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINNT\System32\P2P Networking\P2P Networking.exe
C:\WINNT\System32\obmimkwj.exe
C:\WINNT\System32\richup.exe
C:\WINNT\timer.exe
C:\WINNT\timer.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\WINNT\System32\internat.exe
D:\hijackthis.exe
C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe
C:\Program Files\Navnt\navapw32.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\WINNT\system32\NOTEPAD.EXE
C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.aol.co.uk/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R3 - URLSearchHook: (no name) - {00D6A7E7-4A97-456f-848A-3B75BF7554D7} - (no file)
F1 - win.ini: run=C:\WINNT\..\PROGRA~1\COMMON~1\MICROS~1\MSInfo\info32.exe
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: SearchToolbar - {08BEC6AA-49FC-4379-3587-4B21E286C19E} - C:\WINNT\System32\arqex.dll
O2 - BHO: ohb - {9ADE0443-2AB2-4B23-A3F8-AC520773DE12} - C:\WINNT\System32\nsn1B9.dll
O2 - BHO: RichEditor Class - {F79A2C4B-8776-4ED7-8B2F-4786A4A3500A} - C:\WINNT\System32\richedtr.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: SearchToolbar - {08BEC6AA-49FC-4379-3587-4B21E286C19E} - C:\WINNT\System32\arqex.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [LTWinModem1] ltmsg.exe 9
O4 - HKLM\..\Run: [NPS Event Checker] C:\PROGRA~1\Navnt\npscheck.exe
O4 - HKLM\..\Run: [TrayX] C:\WINNT\winppr32.exe /sinc
O4 - HKLM\..\Run: [Tapicfg.exe] \tapicfg.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iHP-100] C:\Program Files\iRiver\HSeries\iHPDetect.exe
O4 - HKLM\..\Run: [DataLayer] C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\PROGRA~1\Nokia\NOKIAP~1\TRAYAP~1.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [P2P Networking] C:\WINNT\System32\P2P Networking\P2P Networking.exe /AUTOSTART
O4 - HKLM\..\Run: [HDAudio Driver] C:\WINNT\System32\ycqjplo.exe
O4 - HKLM\..\Run: [HDAudio Driver 1.0] C:\WINNT\System32\pgypadu.exe
O4 - HKLM\..\Run: [HDAudio Driver 2.0] C:\WINNT\System32\obmimkwj.exe
O4 - HKLM\..\Run: [richup] C:\WINNT\System32\richup.exe
O4 - HKLM\..\Run: [ICcontrol] C:\WINNT\iccontrol.exe
O4 - HKLM\..\Run: [Timer] C:\WINNT\timer.exe /i
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [TrayX] C:\WINNT\winppr32.exe /sinc
O4 - HKCU\..\Run: [Creative Detector] C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe /R
O4 - HKCU\..\Run: [WareOut] "C:\Program Files\WareOut\WareOut.exe"
O4 - Global Startup: Norton AntiVirus AutoProtect.lnk = C:\Program Files\Navnt\navapw32.exe
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O4 - Global Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0\aoltray.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINNT\System32\Shdocvw.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.aol.co.uk/
O15 - Trusted Zone: http://awbeta.net-nucleus.com (HKLM)
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative....009/CTSUEng.cab
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} (Web P2P Installer) -
O16 - DPF: {24311111-1111-1121-1111-111191113457} - file://c:\eied_s7.cab
O16 - DPF: {33331111-1111-1111-1111-611111193457} - file://c:\ex.cab
O16 - DPF: {33331111-1111-1111-1111-611111193458} - file://c:\ex.cab
O16 - DPF: {33331111-1111-1111-1111-622221193458} - file://c:\ex.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.r...ip/RdxIE601.cab
O16 - DPF: {64311111-1111-1121-1111-111191113457} - file://c:\eied_s7.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{68B9BAF0-B1B3-48CB-B93D-25B05ED10EAD}: NameServer = 69.50.176.196,195.225.176.110
O17 - HKLM\System\CS1\Services\Tcpip\..\{68B9BAF0-B1B3-48CB-B93D-25B05ED10EAD}: NameServer = 69.50.176.196,195.225.176.110
O17 - HKLM\System\CS2\Services\Tcpip\..\{68B9BAF0-B1B3-48CB-B93D-25B05ED10EAD}: NameServer = 69.50.176.196,195.225.176.110
O19 - User stylesheet: (file missing) (HKLM)
O21 - SSODL: SystemCheck2 - {54645654-2225-4455-44A1-9F4543D34545} - C:\WINNT\System32\vbsys2.dll
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINNT\System32\CTsvcCDA.EXE
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: NAV Alert - Symantec Corporation - C:\PROGRA~1\Navnt\alertsvc.exe
O23 - Service: NAV Auto-Protect - Symantec Corporation - C:\PROGRA~1\Navnt\navapsvc.exe
O23 - Service: Norton Program Scheduler - Symantec Corporation - C:\PROGRA~1\Navnt\npssvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINNT\System32\nvsvc32.exe